Own Your Customer Data From Every Sales Channel
Marketplaces, distributors and retail stores sell your products, but they keep your customers. NeuroWarranty turns every purchase into a direct, opt-in relationship with the person who bought it, wherever they bought it.
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Your Products Sell Everywhere. Your Customers Stay Anonymous.
Every unit sold through a marketplace, distributor or retail counter is a customer you can't thank, can't support directly and can't sell to again.
Marketplaces Keep the Buyer
Amazon has never shared buyer email addresses with sellers, and most sellers no longer receive buyer names or addresses either.
Retail Sales Leave No Trail
Distributor and store reports tell you how many units moved, never who bought them or how to reach them.
Every Launch Starts From Zero
Without a way to reach past buyers, you pay to win the same customers again for every new product.
Rented Audiences Are Getting Weaker
Ad targeting built on third-party data keeps getting less reliable. The customer data you own is the one asset nobody can switch off.
Since April 2021 Amazon no longer shares buyer names or addresses with sellers who use Fulfillment by Amazon.
If a marketplace sold it, the only reliable way to meet that customer is to give them a reason to register with you.
Source: Marketplace Pulse
What You Capture With Every Registration
Each registration creates a verified customer profile linked to the exact product they own.
Put Your Customer Data to Work
See Which Channels and Regions Sell
Compare registrations by marketplace, store and region to see where your buyers actually come from and where to focus next.
- Registrations by sales channel
- Top cities and regions
- Product and model trends
Reach Buyers Directly for Repeat Sales
Group customers by product, channel or purchase date and send personalized offers, care tips and launches by email, SMS or WhatsApp, this time to your own website.
- Upsell and cross-sell complementary products
- Festive offers and personalized coupons
- Feedback requests after purchase
Consent Built Into Every Registration
Customers choose what they hear from you at the moment they register. Opt-ins are recorded with each profile, and customers can change their preferences anytime.
- Clear opt-in at registration, never pre-ticked
- Consent stored with every profile
- Easy to update or withdraw
Start Collecting Customer Data in 4 Steps
1. Add a QR Code to Your Product
Print it on the product, packaging or warranty card. It travels with every unit, whichever channel sells it.
2. Give Buyers a Reason to Register
Warranty activation, extended cover, manuals and support turn a scan into a value exchange customers want.
3. Profiles Land in Your Dashboard
Every registration arrives tagged with the product, purchase channel, location and consent.
4. Engage and Sell Again
Use the data for support, feedback, offers and launches that bring customers back to you.
Brands Already Know Their Customers
“They have helped us a big way in implementing paperless warranty solutions for our brand. They have great technology, and the implementation and integration set up was really quick.”
Gurumukh UttamchandaniExecutive Director, Syska LED LightsDownload Case Study First-Party Customer Data FAQs
What is first-party customer data?
It is information customers share directly with your brand, such as their contact details, the products they own and their preferences. Because it comes from the customer with consent, it is accurate and yours to use.
How can we get customer data from Amazon buyers?
Amazon doesn't share buyer contact details with most sellers. The reliable route is giving buyers a reason to register with you directly, such as activating their warranty through a QR code on the product.
What data does NeuroWarranty collect?
Name, phone number, email, location, the product and serial number, purchase channel and date, invoice, marketing consent and feedback. You choose which fields are required.
Why would customers share their details?
Registration gives them something useful in return: an active digital warranty, faster claims, manuals and support. The data exchange is clear and fair.
Is the data collected with consent?
Yes. Customers opt in at registration and can change their preferences anytime. You should still review your notices and use of the data with your legal team for the data protection laws that apply to you.
How is this different from marketplace analytics?
Marketplace reports show aggregate sales. NeuroWarranty gives you individual, contactable customers linked to the exact product they own.
Does it work for offline retail and distributor sales?
Yes. The QR code travels with the product, so buyers from any store, dealer or distributor can register.
Know Every Customer, Wherever They Buy
See how NeuroWarranty builds your first-party customer list across every channel in a 30-minute demo.
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