# About Name: NeuroWarranty Description: A new-age digital Warranty Solution that amplifies your business growth. URL: https://www.neurowarranty.com/blog # Navigation Menu - Home: https://www.neurowarranty.com/ - Digitize Warranties: https://www.neurowarranty.com/warranty-management-solution - Collect Consumer Data: https://www.neurowarranty.com/collect-offline-consumer-data - Blog: https://neurowarranty.com/blog - Book A Demo: https://calendly.com/aabhishekbindal/neurotags-demo # Blog Posts ## How Warranty Management Plays a Vital Role in Customer Re-engagement? Author: Yogesh Miharia Published: 2024-02-15 Meta Title: How Warranty Management Plays a Vital Role in Customer Re-engagement? Meta Description: Discover the pivotal role of warranty management in re-engaging customers. Explore the impact on satisfaction and loyalty. NeuroWarranty, your guide to customer-centric solutions Tags: Warranty Management, warranty management solution, customer reengagement URL: https://www.neurowarranty.com/blog/how-warranty-management-plays-a-vital-role-in-customer-re-engagement ![customer re-engagement](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/how-warranty-management-plays-a-vital-role-in-customer-re-engagement-1708171414295-compressed.png) **“Brand Building”** is not as easy as it sounds! A Good brand includes the best service, products, warranty, after-sales support, and of course timely updates and new enhancements for retaining customers.  In today's competitive business landscape, the value of retaining old customers cannot be overstated. These customers are not just revenue sources; they are brand advocates, sources of valuable feedback, and a foundation for sustainable business growth. However, businesses often face challenges in keeping their customer base intact. From increasing competition to shifting consumer preferences, various factors contribute to customer churn. ### What does 2023 taught about customer re-engagement?  In a recent analysis, businesses that took QR code warranty management services experienced a significant uptick in customer retention. The transition to digital warranty management resulted in a 20% reduction in customer churn rates. Real-time data from 2023 showcases that businesses incorporating QR codes reported a 15% increase in customer engagement, emphasizing the positive impact of this technology on customer relationships. Old customers are a treasure trove for businesses. They bring in consistent revenue, are more likely to try new products or services and act as brand ambassadors, attracting new customers through positive word-of-mouth. Retaining existing customers is more cost-effective than acquiring new ones, making them a crucial asset for long-term success. Positive experiences with warranty management services contribute to a positive brand reputation. Customer is more likely to recommend and repurchase from brands that have a reputation for standing behind their products and resolving issues effectively. **Challenges in Retaining Customers** Challenges in customer retention include rising competition, evolving customer expectations, and a lack of personalized engagement. Customers often seek new experiences, and without proactive efforts, businesses risk losing them to competitors. ### **Solution for customer re-engagement with NeuroWaranty** ​[NeuroWarranty](https://www.neurowarranty.com/) offers a strong warranty management solution and different warranty programs which is a differentiator in today's competitive market. While making a purchase decision many customers prefer a warranty program, choose the favorable one, and set your brand apart from competitors.    Enter QR code technology coupled with warranty management. This innovative approach provides a streamlined solution to re-engage customers. QR codes offer a convenient gateway for customers to access and manage warranty information. This instant accessibility enhances customer experience and strengthens the brand-customer relationship. Re-engaging customers through QR codes and incorporating warranty management strategies can effectively enhance customer satisfaction and loyalty.  ![solution for customer re-engagement](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/solution-for-customer-re-engagement-1708171536695-compressed.png) **Here are a few points on how to implement customer re-engagement strategies with better warranty management solutions-** **1\. Link QR Codes to Warranty Information:** Embed warranty details in the QR code so customers can easily access and manage their warranty information by scanning the code. Provide instructions on how to use the QR code for warranty-related activities. This is a simple warranty management solution provided through customized technology. **2\. Offer Exclusive Discounts or Promotions:** Encourage customers to scan the QR code by providing exclusive discounts or promotions tied to their warranty status. Businesses can also create time-sensitive offers to prompt immediate action. **3\. Implement QR Code Campaigns:** QR code campaigns via email, social media, or physical marketing materials to inform customers about the benefits of scanning the code. Highlight the convenience of accessing warranty information and exclusive offers.  **4\. Track and Analyze Performance:** Monitor QR code scans and customer engagement metrics to assess the effectiveness of your re-engagement strategies. Use analytics to refine and optimize your approach over time. **5\. Customer Support Integration:** Provide a direct link to customer support services through the QR code, allowing customers to reach out with any questions or concerns easily. **6\. Compliance and Data Security:** Ensure that your QR code strategy complies with data protection regulations. Implement secure measures to protect customer information accessed through QR codes. By combining QR codes with **[warranty management solutions](https://www.neurowarranty.com/warranty-management-solution)** and customer engagement strategies, businesses can create a seamless and rewarding experience for their customers, ultimately fostering brand loyalty and satisfaction. **Warranty management solutions** can be integrated into customer loyalty programs. By offering extended warranties or additional benefits to loyal customers, you incentivize repeat business and create a sense of loyalty among the customers. **Conclusion**  In conclusion, leveraging QR code technology for warranty management solutions is a game-changer in customer re-engagement. The statistics speak volumes, showcasing the tangible benefits that businesses have realized in retaining and re-engaging customers. As we move forward, it's clear that embracing innovation is key to staying ahead in the competitive market. If you are looking forward to the **warranty management solution** for your business, implement the strategies for customer retention to enhance customer loyalty and watch your business thrive.   In Summary, a well-implemented warranty management solution (QR CODE TECHNOLOGY) is essential for customer retention as it not only addresses customer concerts effectively but also contributes to positive brand perception, customer satisfaction, and loyalty.   Existing customers who have already chosen to do business with your brand in the past are extremely valuable. Don’t let them fall to the wayside. Work on re-engagement plans to keep past customers coming back. ​ ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Case Study Warranty registration for R for Rabbit Author: Yogesh Miharia Published: 2024-01-28 Meta Title: Warranty Registeration for R for Rabbit Brand by Neurowarranty Tags: Warranty Management, warranty registration URL: https://www.neurowarranty.com/blog/warranty-registeration-for-r-for-rabbit ![Warranty Registeration for R for Rabbit](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/warranty-registeration-for-r-for-rabbit-1706585311086-compressed.jpg) Warranty is important for almost every product that you buy specially when it is expensive. Effective warranty management reflects a manufacturer's commitment to quality, building customer loyalty and enhancing the brand's reputation. Ultimately, a perfect warranty system is integral to encourage user experience. Providing the best possible solution aligned with the commitment to superior service, brands look for simple and smooth ways to implement the warranty scheme without any financial setback. **How Warranty Management Software Helps brands in Effortless Registration - One-Step One Solution “QR Code”?** 1. **Effortless Registration:** Simplify the process with a one-step, one-click registration through QR code scanning, ensuring a hassle-free experience for consumers, allowing users to register their products swiftly with just a scan. 2. **User-Friendly Interface:** Design an intuitive and user-friendly interface that guides consumers through the registration process seamlessly, minimizing any confusion and automated updates. 3. Data Security: Implement security measures to protect consumer data, ensuring privacy and compliance with data protection regulation and provide instant confirmation upon successful registration, assuring consumers that their warranty details are securely recorded. 4. Integration Capabilities: Integrate the QR code registration system with existing databases and CRM tools for simplified data management and customer support. Ensure compatibility across various devices, making the registration process accessible to a wide range of consumers. 5. Analytics Dashboard: Provide brands with an analytics dashboard to track registration metrics, allowing them to analyze consumer behavior and optimize the warranty management process. Neurowarranty has overcomed the traditional method of product registration through QR Codes, and provided end solution across industries. Enhancing brands consumers' connection and engagement, which makes them feel valuable and rely flowlessly. ### **Understanding the need of R for Rabbit** Every business aims in maximizing the first party data so that it can help in marketing, advertisement and building a direct relation with the customer. The access to information helps to fulfill the tailored needs and reach out customers with transparency. This proves crucial in various situations, from sending thoughtful follow-ups to managing crises like product recalls.    Neurowarranty figured out the problems and implemented the one step one click warranty registeration solution which makes the users eligible to register and claim for warranty quickly and also prevent from the counterfieting. A comprehensive warranty not only safeguards against manufacturing defects but also provides peace of mind to buyer, fostering brand trust. Given the unique vulnerabilities associated with infant products, prompt resolution of issues is essential to prevent potential harm.  For this warranty program Neurowarranty provides a complete analytics where the R for Rabbit can check and identify every minute product related details and even buyers location. Warranty management through QR Code has helped delivering a rewarding experience and overcome challenges.   ![One Step One Click Registeration](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/neurowarranty-one-step-one-click-registeration-1706585367775-compressed.jpg) ### **Neurowarranty - QR Code Solution**  The AI driven technology of Neurowarranty have transformed the look out of warranty management for brands like “R for Rabbit” in baby products. QR Code technology has boosted consumer engagement by simplifying the warranty process. Now, customers actively participate, leading to quicker issue resolutions.  **It results in -**  * Increased satisfaction and repeat sales, building strong brand loyalty.  * The user-friendly approach of integrating AI and QR codes not only streamlines operations but also enhances the overall customer experience. **All About QR Code Warranty Management Analytics Dashboard** NeuroWarranty - Warranty management, facilitated by QR code technology, now incorporates an analytics dashboard, streamlining access to crucial end customer data. This innovative approach allows brands to swiftly grasp consumer behavior, preferences, and product interactions in real time.  The analytics dashboard becomes a powerful tool for informed decision-making and personalized customer engagement. By collecting this data, businesses not only optimize their warranty processes but also establish robust connections with customers, fostering loyalty and satisfaction.  The comprehensive insights derived from warranty data offers a visual representation of key metrics, such as warranty claims, product performance, and customer feedback. This enables businesses to identify trends, assess the effectiveness of warranty programs, and make informed adjustments to enhance customer satisfaction and product quality. The QR code-driven analytics dashboard proves instrumental in businesses striving to enhance and personalize their warranty management strategies. The one-touch QR Code solution integrated into the warranty management system improves customer experience. By providing a quick and user-friendly method for warranty registration and claims, businesses can enhance customer satisfaction, build brand loyalty, and establish a seamless connection between customers and their products. **If you are also looking for some warranty management program than Neurowarranty could be the best choice for you. Get a free demo and know how you can increase your customer loyalty. [Book a demo today!](https://calendly.com/aabhishekbindal/neurotags-demo)** ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How Warranty Management Software Provides a Better Service for Your Business? Author: Yogesh Miharia Published: 2024-01-10 Tags: warranty management solution, warranty mangement software URL: https://www.neurowarranty.com/blog/how-warranty-management-software-provides-a-better-service-for-your-business ​Warranty claim process might seem simple, but many organizations grapple with substantial financial losses. To mitigate these loss warranty management software is the best solution. This robust system not only streamlines operations but also enhances product quality, increases customer loyalty, customer satisfaction, and boosts supplier recovery.  ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/image-cp-1705344474117-compressed.jpeg) Here are mentioned three chief services that benefits through warranty management software: **1\. Making Warranty Claims Process Faster:** The QR code enabled [digital warranty management system](https://www.neurowarranty.com/warranty-management-solution) simplifies the warranty tracking throughout a product’s lifecycle . This system also optimizes product value and accelerates the claims process. Now, it's the time to wave off and say goodbye to manual claims, drowning in a sea of documents. With the Neuro Warranty management software, claims processing becomes faster and more efficient. **Track & Trace:** * Implementing QR codes for track and trace functionality on a product item level. * Providing real-time visibility into the movement and status of products within the supply chain. * Improving inventory management and logistics efficiency. **2\. Improved Customer Satisfaction** Implementation of warranty management software transforms satisfaction of the customers manifold. Its integrated data framework ensures swift access to information for the customers. The system bolsters your company’s brand image by delivering timely services. * Utilizing QR codes to connect offline products or materials with online content. * Engaging users through innovative content, possibly accessible via QR code scans. * Creating a seamless and interactive experience for consumers. **3\. Authentication and Cost Saving** Warranty processes and policies are vital for every business enterprise. The QR Code Authenticating warranty management system enhances transparency, reduces the risk of fraudulent claims. This improvement contributes to efficiency warranty management of the organization.  **Brand Protection:** * Incorporating unique QR Code technologies to ensure the authenticity of products. * Protecting against counterfeiting and unauthorized duplication. * Enhancing brand trust and reputation through secure identification. Furthermore, [warranty management software](https://www.neurowarranty.com/warranty-management-solution)increases the product quality, strengthens customers - manufacturer relationship, and enhances operational efficiency. These combined benefits reduce overall organizational cost.  **QR Code Solution with No-Code Applications:** * Offering no-code applications for ease of use and quick implementation. * Allowing businesses to create and manage QR campaigns without extensive coding knowledge. ​[NeuroWarranty](https://www.neurowarranty.com/)  provides an effective Warranty Management Software Solution through which one can track all warranties throughout a product life cycle. The process increases customer satisfaction through minimum service costs. We provide customized warranty management solutions through QR codes.  **Cloud-Based Data Analytics:** * Leveraging cloud-based analytics to gather valuable insights from QR code scans. * Tracking scan rates to understand user engagement and measure the effectiveness of campaigns. * Supporting informed decision-making in marketing through the analysis of scan data. **Enterprise Solutions:** * Observing the QR code warranty solutions to meet the specific needs of enterprises. * Providing a platform that grows in tandem with enterprise expansions and changing demands. ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/image-cp-1705344588449-compressed.jpeg) ### **Why QR Code for Warranty Management?**  QR Code technology for warranty management is highly beneficial for businesses looking to bridge the gap between offline and online experiences. It enhances user engagement, and gathers valuable data insights. Additionally, provide clear information on how businesses can integrate and customize your solutions to suit their unique needs. It may also be beneficial to showcase a user-friendly interface or demo of your no-code applications and emphasize the simplicity of implementing your QR code warranty solutions. Finally, make sure your marketing materials clearly articulate the value proposition and competitive advantages of your offerings compared to other solutions in the market. ### **How Warranty Management through QR Codes give an ease to your Customers?** QR Code Scannable packaging for warranty management definitely enhances the overall customer experience and contributes to brand memorability throughout the entire buying journey.  **Here's an expansion on the benefits and key points:** **1 Convenience in Warranty Registration** through a simplified warranty registration process. The Customers can easily scan the code to register their product which enhances the customer satisfaction and encourages timely warranty activation. **2- Instant access to information** where users can quickly retrieve details about the warranty period, terms, and conditions by scanning the packaging. This instant access fosters transparency and builds trust in the brand. **3- Enhanced customer engagement** by scanning the code, customers may access relevant content, such as product guides, tutorials, or exclusive promotions, enhancing their overall engagement with the brand. **4- Scannable packaging** extends customer support beyond the post purchase experience. This continuous support reinforces positive perceptions of the brand. From the moment of purchase to warranty activation and beyond, scannable packaging contributes to a seamless and comprehensive customer journey. Each touchpoint reinforces the brand's commitment to customer satisfaction, leaving a lasting impression. **Conclusion** When the consumer scans the QR code, all the product information such as  manufacturing and expiry date, warranty periods etc. is seamlessly recorded in the manufacturer database. This invaluable data simplifies the warranty claiming process for the users, retailers and  manufacturers. The customized warranty management solution by Neurowarranty helps in cost reduction, meeting customer expectations and increased business operations. Find out which QR Code Warranty solution best suits your needs to build a strong relation with your customers. **​​** --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## The Power of QR Code Warranty Management Software: Customer Loyalty Author: Yogesh Miharia Published: 2023-12-18 Meta Title: The Power of QR Code Warranty management software Tags: warranty mangement software, customer loyalty URL: https://www.neurowarranty.com/blog/the-power-of-qr-code-warranty-management-software-customer-loyalty ![power of qr code warranty management software](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/the-power-of-qr-code-warranty-management-software-1702897958739-compressed.jpeg) What does the world-class Business do? To be a top seller, it’s simple: offer relevant products, consistent service, and Yes, an excellent customer experience. Retaining a customer and making them loyal to your brand is chief important.   But the question is “HOW”? How to know if you have a satisfying customer or not? Let’s step into the world of electronics products. Whats most important thing in it? The latest features, design, and an effective warranty solution.  It's clear that staying relevant and unlocking customer loyalty in the rapidly evolving electronic market requires innovative approaches, and leveraging warranty management solution through QR codes is an excellent way to achieve this.  Here are some key points on how warranty management software do that: **1\. Streamlined Warranty Claims**  Implementing QR code [warranty management](https://www.neurowarranty.com/digital-warranty-management-software) solution allows customers to easily initiate warranty claims with a simple scan. This streamlined process ensures that customers have a hassle-free experience when they encounter product issues, increasing their satisfaction. **2\. Real-Time Updates**   Warranty management software technology can provide customers with real-time updates on the status of their warranty claims. This transparency builds trust and keeps direct link and we call it D2C, further enhancing their satisfaction with your service. **3\. Personalized Support**  Use the data collected through QR code Warranty Management Solution applications to personalize customer support. Tailor your responses and solutions based on a customer's purchase history and preferences, showing them that you understand their needs. **4\. Feedback and Improvement**  QR codes can also be used to gather customer feedback after a warranty claim is processed. This information is invaluable for making continuous improvements to your products and services, showing customers that you value their input. **5\. Exclusive Offers and Promotions**  Include QR codes in your warranty applications to provide customers with access to exclusive offers, promotions, or loyalty rewards. This can incentivize repeat purchases and enhance the overall customer experience. **6\. Educational Content**  QR codes can link customers to educational content such as how-to guides, maintenance tips, or troubleshooting videos of the products. This proactive approach can prevent issues and showcase your commitment to customer success. **7\. Cross-Selling and Upselling**  Analyze customer data from warranty tracking software to identify opportunities for cross-selling or upselling related products or accessories. This not only increases revenue but also provides additional value to customers. **8\. Ongoing Engagement**  Use warranty management software to engage with customers throughout their product lifecycle. Send updates, tips, and relevant content to keep them engaged and informed about your brand. ### **Warranty management software a boon for warranty management** Warranty Management Software can indeed be a significant boon for electronics companies in several ways **1- Data Analytics** ​[Warranty management software](https://www.neurowarranty.com/digital-warranty-management-software) can analyze warranty claims data to identify common issues or defects in products. This data-driven approach helps companies make informed decisions to improve product quality, reduce defects, and minimize warranty claims. **2- Reduced Fraud**  QR codes can be integrated with warranty management software to prevent warranty fraud. Authentic QR codes ensure that only legitimate products are eligible for warranty claims, saving the company money on fraudulent claims. **3- Brand Loyalty and Trust**  QR codes can link customers to product authenticity checks, providing transparency about genuine products. This builds trust among consumers and helps protect the brand's reputation. **4- Inventory Management / Product Registration**  QR codes can be used to encourage customers to register their products, providing valuable data for inventory management, demand forecasting, and after-sales support. **5- Faster Troubleshooting**  Warranty management software can store detailed product information and history, enabling customer support teams to quickly diagnose issues and provide solutions, leading to higher customer satisfaction. **6- Sustainability** Electronic companies can use QR codes to provide digital user manuals and warranty information, reducing the need for printed materials and contributing to environmental sustainability. **7- Regulatory Compliance**  Warranty management software can help electronics companies comply with various industry regulations and maintain accurate warranty documentation, reducing legal risks. **Conclusion** In the rapidly changing electronic market of 2024, staying relevant means embracing technology and continuously adapting to meet customer needs. Remember, it's essential to gather feedback, monitor customer satisfaction, and iterate on your warranty application process to ensure it remains effective and meets evolving expectations. With the help of NeuroWarranty Management Software you are extended with proper scalability and customizable warranty solutions which are uniquely designed as per the need. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Streamlining Warranty Processes for Marketplace Sellers: The Power of Warranty Management Software Author: Abhishek Agrawal Published: 2023-05-16 URL: https://www.neurowarranty.com/blog/warranty-for-marketplace-sellers ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-55-1684237448536-compressed.png) In the age of online marketplaces like Amazon, Flipkart, and other e-commerce platforms, brands and sellers face unique challenges when it comes to managing warranties for their products.  With a large customer base, diverse product offerings, and the need for efficient and transparent warranty processes, brands are increasingly turning to warranty management software to simplify and streamline their warranty management operations.  In this blog post, we will explore how brands that sell on marketplaces can benefit from implementing warranty management software to enhance their warranty processes and ultimately improve customer satisfaction. The Complexities of Warranty Management for Marketplace Sellers: ---------------------------------------------------------------- Selling products on popular marketplaces brings tremendous opportunities for brands to reach a wider customer base and increase sales. However, it also presents complex warranty management challenges. Some common complexities include: 1. **Diverse Product Portfolios:** Marketplace sellers often offer a wide range of products across various categories, each with its unique warranty terms and conditions. Manually managing warranties for each product can be time-consuming and error-prone. 2. **Customer Data Management:** Sellers need an efficient way to manage customer data, including purchase information, warranty registrations, and claim history. This information is crucial for providing personalized customer support and tracking warranty claims effectively. 3. **Marketplace Compliance:** Different marketplaces have their own warranty policies and requirements. Ensuring compliance with these policies can be challenging for sellers, especially when managing warranties manually. 4. **Timely Claims Processing:** With a large customer base and potentially high order volumes, sellers must process warranty claims promptly to maintain customer satisfaction. Manual processes can lead to delays and errors, negatively impacting the customer experience. How Warranty Management Software Simplifies the Process: -------------------------------------------------------- Implementing warranty management software can revolutionize the way marketplace sellers handle warranty processes. Here are some key ways in which this software simplifies the warranty management process: 1. **Centralized Warranty Data**: Warranty management software provides a centralized database to store and manage warranty-related information. Sellers can easily access and update warranty terms, track customer data, and monitor warranty claims from a single platform. 2. **Automated Claims Processing**: By automating the claims process, warranty management software reduces the need for manual intervention. Sellers can set up rules and workflows to handle claims efficiently, ensuring faster processing and resolution for customers. 3. **Streamlined Communication**: Warranty management software enables seamless communication between sellers, customers, and marketplace platforms. Sellers can send automated claim status updates, request additional information, and provide prompt responses, enhancing customer satisfaction and transparency. 4. **Customization and Compliance**: With warranty management software, sellers can customize warranty terms and conditions based on the requirements of each marketplace. This ensures compliance with marketplace policies while maintaining brand identity and customer trust. 5. **Data Analytics and Reporting:** Warranty management software offers robust analytics and reporting capabilities. Sellers can gain valuable insights into warranty claim trends, product performance, and customer behavior, empowering them to make data-driven decisions for their business. 6. **Integration with Marketplace Platforms**: Many warranty management software solutions offer integrations with popular marketplace platforms like Amazon and Flipkart. This integration allows seamless data synchronization, automatic registration of warranties, and real-time updates on marketplace transactions. For brands and sellers operating in the competitive landscape of online marketplaces, implementing warranty management software is no longer a luxury but a necessity.  By centralizing warranty data, automating claims processing, ensuring compliance, and providing insightful analytics, this software simplifies the complexities associated with warranty management.  As a result, marketplace sellers can enhance customer satisfaction, reduce operational inefficiencies, and build a strong reputation for their brand.  Invest in a reliable warranty management software solution today and unlock the potential for streamlined warranty processes and improved customer experiences. Ready to simplify your warranty processes for marketplace selling? ------------------------------------------------------------------  Explore NeuroWarranty, our advanced warranty management software designed specifically for brands and sellers like you. Schedule a demo or get in touch with our team to learn more about how NeuroWarranty can revolutionize your warranty management operations and boost customer satisfaction. QR code warranty solutions like NeuroWarranty provide a seamless and compliant way for marketplace sellers to gather data on their customers.  By integrating QR codes into the warranty management process, sellers can capture essential customer information without violating privacy regulations or causing inconvenience to customers.  When a customer purchases a product, a QR code can be included on the packaging or warranty card. When scanned, the QR code redirects the customer to a secure online form where they can register their warranty.  This process ensures that customer data is collected with their consent and in compliance with data protection regulations.  With QR code warranty solutions, sellers can efficiently gather customer information while maintaining transparency and meeting the requirements of marketplace platforms, creating a win-win situation for both sellers and customers. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## The Role of Warranty Management Software in Improving Customer Satisfaction Author: Abhishek Agrawal Published: 2023-05-08 URL: https://www.neurowarranty.com/blog/warranty-management-to-improve-customer-satisfaction ![The Role of Warranty Management Software in Improving Customer Satisfaction](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-53-1683546942807-compressed.png) As businesses strive to meet the ever-increasing customer demands, they are constantly looking for ways to improve the customer experience. One way to achieve this is through the use of warranty management software.  Warranty management software provides businesses with a centralized system to manage their warranty claims, track and process claims, manage warranties and agreements, and analyze claim data.  By utilizing this software, businesses can streamline the claims process and provide better customer service, which ultimately leads to improved customer satisfaction. In this blog post, we'll explore the various benefits of warranty management software and how it can help improve customer satisfaction.  We'll also delve into the key features of a good warranty management software and what businesses should look for when selecting a system. Benefits of Warranty Management Software ---------------------------------------- 1. **Efficient Claims Processing:** One of the main benefits of warranty management software is that it helps automate the claims process, reducing manual errors and improving the speed at which claims are processed. By reducing the time it takes to process a claim, businesses can provide a better customer experience. 2. **Real-time Tracking:** Warranty management software allows businesses to track the status of claims in real-time, providing customers with timely updates on their claims. This level of transparency improves customer satisfaction and reduces the need for customers to follow up on their claims. 3. **Improved Data Management:** By using warranty management software, businesses can collect and analyze claim data, providing valuable insights into customer behavior and product performance. This data can help businesses make informed decisions on product development, quality control, and customer service. 4. **Cost Savings:** Warranty management software can help reduce costs associated with manual claims processing and error correction. This results in a more efficient claims process and improved customer satisfaction. Improving Customer Satisfaction with Warranty Management Software ----------------------------------------------------------------- 1. **Faster Claim Processing:** Warranty management software can help businesses process claims faster, resulting in a better customer experience. Customers want their claims resolved quickly and efficiently, and by using warranty management software, businesses can meet this expectation. 2. **Real-time Updates**: Warranty management software provides customers with real-time updates on their claims, which reduces the need for customers to contact the business for updates. This level of transparency and communication improves customer satisfaction. 3. **Improved Product Quality:** By analyzing claim data, businesses can identify patterns and trends in product defects or issues. This information can help businesses improve product quality, reducing the number of claims and improving customer satisfaction. 4. **Enhanced Customer Service:** Warranty management software helps businesses provide better customer service by improving the claims process and reducing errors. This leads to a more positive customer experience, which in turn improves customer loyalty and retention. Key Features of a Good Warranty Management Software --------------------------------------------------- When selecting a warranty management software, businesses should look for the following key features: 1. **Automated Claims Processing:** The software should provide an automated claims processing system, reducing the need for manual intervention and minimizing the chances of errors. 2. **Real-time Tracking:** The software should allow businesses and customers to track the status of claims in real-time, providing timely updates on the progress of the claim. 3. **Data Analytics:** The software should offer data analytics capabilities, providing businesses with insights into product performance, customer behavior, and other critical metrics. 4. **Mobile Accessibility:** The software should be accessible from mobile devices, allowing businesses to process claims on the go and providing customers with access to claim information on their mobile devices. 5. **Customer Support:** The software should provide excellent customer support, including a comprehensive knowledge base, user guides, and technical support. Conclusion ---------- Warranty management software is an essential tool for businesses looking to improve their customer experience and satisfaction.  By streamlining the claims process, providing real-time updates, and improving product quality, businesses can meet the needs of their customers and enhance. ![Syska review of NeuroWarranty](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/syska-review-1683547045146-compressed.png) When selecting a warranty management system, businesses should look for features such as automated claims processing, real-time analytics, a customizable dashboard, integration with CRM systems, and product registration and tracking.  With NeuroWarranty, businesses can enjoy all these features and more, resulting in improved efficiency, reduced costs, and increased customer satisfaction. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Top Features to Look for in a Warranty Management System Author: Abhishek Agrawal Published: 2023-04-24 URL: https://www.neurowarranty.com/blog/features-in-a-warranty-management-system ![Top Features to Look for in a Warranty Management System](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-52-1682342140283-compressed.png) In today's competitive business landscape, it is crucial for companies to provide warranties to their customers to ensure they receive quality products or services.  However, managing warranties can be a challenging task, particularly for businesses with a large customer base. This is where a warranty management system comes in.  In this blog, we'll provide an overview of the top features to look for in a warranty management system, with a focus on NeuroWarranty, an innovative warranty management software. Contents * [Automated Claims Processing](#automated-claims-processing) * [Real-Time Analytics](#real-time-analytics) * [Customizable Dashboard](#customizable-dashboard) * [Integration with CRM Systems](#integration-with-crm-systems) * [Product Registration and Tracking](#product-registration-and-tracking) Automated Claims Processing --------------------------- One of the top features to look for in a warranty management system is automated claims processing. This feature saves time and reduces errors by automating the entire claim process, from submission to approval.  With NeuroWarranty, businesses can reduce the time and resources spent on manual claim processing, resulting in faster claim resolutions and happier customers. Real-Time Analytics ------------------- Real-time analytics is another crucial feature to look for in a warranty management system.  With NeuroWarranty, businesses can access real-time analytics that provide insights into customer behavior, product performance, and warranty claims.  These insights enable businesses to make informed decisions, identify trends, and optimize their warranty programs for maximum efficiency. Customizable Dashboard ---------------------- A customizable dashboard is an essential feature for any warranty management system. The dashboard should provide a comprehensive view of warranty claims, product performance, and other key metrics.  With NeuroWarranty, businesses can customize their dashboard to suit their specific needs, ensuring they have access to the information they need at a glance. Integration with CRM Systems ---------------------------- Integration with CRM systems is another vital feature to look for in a warranty management system. By integrating with a CRM system, businesses can manage customer information, warranty claims, and product data from a single platform.  This integration enables businesses to streamline their operations and improve customer satisfaction. NeuroWarranty integrates seamlessly with popular CRM systems, such as Salesforce, HubSpot, and Zoho. ​[Read the list of the top 5 warranty management system in 2023](https://www.neurowarranty.com/blog/best-warranty-management-software). Product Registration and Tracking --------------------------------- Product registration and tracking are essential features for any warranty management system. With NeuroWarranty, businesses can track product registration and warranty claims, enabling them to monitor product performance and identify potential issues.  This feature also helps businesses to maintain accurate records, reduce warranty fraud, and improve customer service. **Conclusion** In conclusion, a warranty management system is an essential tool for businesses looking to manage their warranty programs effectively.  ![Cockatoo review of NeuoWarranty](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/cockatoo-review-1682342283967-compressed.png) When selecting a warranty management system, businesses should look for features such as automated claims processing, real-time analytics, a customizable dashboard, integration with CRM systems, and product registration and tracking.  With NeuroWarranty, businesses can enjoy all these features and more, resulting in improved efficiency, reduced costs, and increased customer satisfaction. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Warranty Fraud: How to Detect and Prevent It Author: Abhishek Agrawal Published: 2023-04-18 URL: https://www.neurowarranty.com/blog/how-to-stop-warranty-frauds Contents * [](#) * [What is Warranty Fraud?](#what-is-warranty-fraud) * [How Does Warranty Fraud Affect Your Brand?](#how-does-warranty-fraud-affect-your-brand) * [QR Code-Based Warranty Solution: NeuroWarranty](#qr-code-based-warranty-solution-neurowarranty) * [How to Detect and Prevent Warranty Fraud](#how-to-detect-and-prevent-warranty-fraud) ![Warranty Fraud: How to Detect and Prevent It](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-51-1681818606238-compressed.png) What is Warranty Fraud? Warranty fraud occurs when someone intentionally makes false claims about a product or service to receive benefits to which they are not entitled. In the case of warranty fraud, this often means making a false claim under a warranty or service agreement. Examples of warranty fraud include: * Submitting false information or documentation to support a warranty claim * Intentionally damaging a product to claim a warranty repair or replacement * Falsely claiming that a product was stolen or lost to receive a replacement under a warranty * Purchasing a product to return it for a refund or replacement, without any intention of keeping the product How Does Warranty Fraud Affect Your Brand? ------------------------------------------ Warranty fraud can have a significant impact on a business's brand reputation. Customers who experience warranty fraud may become dissatisfied with the brand and are less likely to recommend it to others.  In addition, warranty fraud can lead to financial losses for the business, as it may have to pay for fraudulent claims or face legal action if the fraud is discovered. QR Code-Based Warranty Solution: NeuroWarranty ---------------------------------------------- NeuroWarranty is a QR code-based warranty solution that can help businesses detect and prevent warranty fraud. NeuroWarranty uses a unique QR code that is printed on the product packaging or label.  When a customer purchases the product, they can scan the QR code using a smartphone or other device to activate the warranty. One of the key benefits of NeuroWarranty is that it provides a way for businesses to track and monitor warranty claims.  By tracking the QR code, businesses can verify the authenticity of the product and ensure that the warranty claim is legitimate.  This helps prevent fraudulent claims and can reduce the financial losses associated with warranty fraud. [Click here to know how we helped the home appliances brand GreenChef stop warranty fraud by 100%.](https://www.neurowarranty.com/blog/warranty-management-solution-for-the-home-appliances-industry-case-study-cl0cd82bq26011ko3jlzvpoyo)  Another benefit of NeuroWarranty is that it provides a way for businesses to improve customer satisfaction.  By providing customers with an easy and convenient way to activate their warranty, businesses can improve the overall customer experience and build brand loyalty. How to Detect and Prevent Warranty Fraud ---------------------------------------- Detecting warranty fraud can be a challenging task, but there are some key signs to look out for that can help you identify it.  One of the most common indicators of warranty fraud is an unusual frequency of claims from a particular customer or location.  This could mean that someone is submitting fraudulent claims under different names or with stolen identities. Another red flag to watch out for is a sudden surge in claims for the same product. This may suggest that someone is buying up many items to submit false claims.  You should also keep an eye out for claims that are submitted shortly after the purchase of a product, as this is a common tactic used by fraudsters to maximize their payouts. **In addition to monitoring claim patterns, you should also look out for the following signs of warranty fraud:** * Missing or altered serial numbers: Fraudsters may remove or modify serial numbers to conceal the true age or ownership of a product. * Fictitious receipts or invoices: Fraudsters may create fake documentation to support their claims. * Inconsistent or incomplete product descriptions: Fraudsters may provide incomplete or inconsistent details about the product they are claiming for. * Suspicious claim circumstances: Fraudsters may claim damage that seems unlikely or impossible based on the product's intended use. To combat warranty fraud, it's essential to have a robust system in place that can detect and prevent it. This is where NeuroWarranty's QR code-based solution can help.  By incorporating unique QR codes into each product, you can track it throughout its lifecycle and easily identify if a product is under warranty. This helps prevent fraudulent claims and ensures that genuine claims are processed quickly and efficiently. **In addition to using a QR code-based warranty solution like NeuroWarranty, there are several other steps that businesses can take to detect and prevent warranty fraud. These include:** 1. Conducting regular audits of warranty claims to identify any inconsistencies or patterns of fraud 2. Verifying customer information and documentation to ensure that claims are legitimate 3. Using data analytics to identify potential fraud patterns and trends 4. Providing training to employees on how to detect and prevent warranty fraud 5. Implementing strict policies and procedures for warranty claims, including requiring proof of purchase and limiting the types of claims that are covered **What do leading brands say about working with NeuroWarranty?** ![cockatoo review of NeuroWarranty](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/cockatoo-review-1681818070913-compressed.png) By taking these steps, businesses can significantly reduce the risk of warranty fraud and protect their brand reputation and financial stability. In conclusion, warranty fraud is a serious issue that can have a significant impact on businesses across industries.  By using a QR code-based warranty solution like NeuroWarranty, businesses can detect and prevent warranty fraud, improve customer satisfaction, and protect their brand reputation.  In addition, businesses should take steps to detect and prevent warranty fraud, such as conducting regular audits and implementing strict policies and procedures for warranty claims.  By taking these steps, businesses can reduce the financial losses associated with warranty fraud and protect their bottom line. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 5 best warranty management software in 2023 Author: Abhishek Agrawal Published: 2023-04-10 URL: https://www.neurowarranty.com/blog/best-warranty-management-software ![The top 5 warranty management softwarwe](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-49-1681131737665-compressed.png) Warranty management is a crucial part of any business that sells products. It ensures that customers receive prompt service in case of product defects, improving brand loyalty and reputation. However, managing warranties manually can be cumbersome, leading to errors, delays, and customer dissatisfaction.  This is where warranty management software comes in. In this blog, we'll explore the top 5 warranty management software in 2023. The top 5 warranty management software are -  * [NeuroWarranty](#neurowarranty) * [Pega](#pega) * [Tavant](#tavant) * [Scalepad](#scalepad) * [FieldEZ](#fieldez) ​[NeuroWarranty](https://www.neurowarranty.com/)​ ------------------------------------------------- NeuroWarranty is a QR code-based warranty management software designed to simplify the process of warranty management for D2C brands. It offers a one-stop solution to manage warranties, reducing the time and resources required to handle warranty claims.  The software is easy to implement, making it ideal for small and medium-sized businesses. Some of the strengths of NeuroWarranty include: ### Strengths: * **Easy to implement:** NeuroWarranty is user-friendly and easy to set up, making it ideal for businesses that do not have dedicated IT departments. It can be integrated with existing systems, reducing the time and resources required for implementation. * **Cost-effective:** NeuroWarranty is one of the most affordable warranty management software solutions on the market, making it ideal for small and medium-sized businesses that are looking to save on costs. * **Best suited for D2C brands:** NeuroWarranty is designed specifically for D2C brands, making it ideal for businesses that sell products directly to customers. It offers features such as real-time warranty analytics, which can help businesses improve their customer service and product quality. ### Weakness: * **Limited customization:** NeuroWarranty may not be suitable for businesses that require extensive customization. However, its simplicity and ease of use make it ideal for businesses that do not have complex warranty management needs. ### Features -  * Inbuilt CRM  * Access to Customer Data * Analytics Dashboards  * Remarketing Solutions * Paperless Solution * Multiple Claims management * Warranty Status Tracking * Identifying Fraud/ Expired Claims.  > Our after-sales support team loves Neurowarranty, & uses the software to manage all our warranties & customer communication.The best part is they provide a ready-to-use application for our customers to view their product warranties. > > Mr Gaurav Anand, Co-Founder, Cockatoo. You can sign up for the warranty management software by scheduling a demo and getting a free 14-day trial, visit [**NeuroWarranty**](https://www.neurowarranty.com/) to know more. ​[Pega](https://www.pega.com/)​ ------------------------------- Pega is a warranty management system that offers advanced features such as predictive analytics and machine learning. It is designed to help businesses improve their warranty management processes and reduce costs. Some of the strengths of Pega include: ### Strengths: * **Advanced features:** Pega offers advanced features such as predictive analytics and machine learning, which can help businesses improve their warranty management processes and reduce costs. * **Integration capabilities:** Pega's warranty management software is designed to integrate seamlessly with other software solutions, such as CRM or ERP systems. This can help businesses streamline their warranty management processes and reduce manual data entry, improving efficiency and accuracy. ### Weakness: * **High cost:** Pega is one of the most expensive warranty management software solutions on the market, and is harder compared to other solutions to implement making it ideal for large enterprises with significant budgets. ​[Tavant](https://www.tavant.com/)​ ----------------------------------- Tavant is a cloud-based warranty management software that offers features such as warranty claims processing and warranty analytics. It is designed to help businesses improve their warranty management processes and reduce costs. Some of its strengths of Tavant include the: ### Strengths: * **Cloud-based:** Tavant is a cloud-based software solution, which means that businesses can access it from anywhere, making it ideal for remote teams. * **Warranty analytics:** Tavant offers warranty analytics features, which can help businesses identify trends and improve their warranty management processes. ### Weakness: 1. **Limited customization:** Tavant may not be suitable for businesses that require extensive customization. However, its simplicity and ease of use make it ideal for businesses that do not have complex warranty management needs. ![Syska review of NeuroWarranty](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/syska-review-1681130633919-compressed.png) Know more about how one of the biggest consumer brand in India manages their warranty, read the complete case study [here](https://www.neurowarranty.com/blog/warranty-management-solution-for-the-consumer-electronics-industry-case-study-cl027nbcy55861pm8ipb99ulw). ​[Scalepad](https://www.scalepad.com/)​ --------------------------------------- The web-based warranty portal gives customers, sales reps, and retailers a simple tool to submit a warranty request online and follow the process from start to finish. Warranty purchases, renewals, and claims are reportable in a single warranty database which centralizes data between customers, retailers, and products under warranty. Some of the strengths of Scalepad include: ### Strengths: * **Data analytics:** Scalepad's warranty management software offers robust data analytics capabilities, allowing businesses to gain insights into their warranty performance and make data-driven decisions.  * **Automated warranty management:** Scalepad offers automated warranty management features, which can help businesses save time and reduce errors. ### Weakness: * **Limited customization:** Scalepad may not be suitable for businesses that require extensive customization ​[FieldEZ](https://www.fieldez.com/)​ ------------------------------------- FieldEZ is a warranty management software solution designed to help businesses manage their field service operations. It offers features such as real-time updates and automated scheduling. Some of the strengths of FieldEZ include: ### Strengths: * **Field service management:** FieldEZ is designed specifically for businesses that offer field service operations, making it ideal for businesses that require real-time updates and automated scheduling. * **Real-time updates:** FieldEZ offers real-time updates on field service operations, allowing businesses to track the progress of their technicians and respond quickly to issues or changes.   ### Weakness: * **Limited warranty management features:** FieldEZ may not be suitable for businesses that require extensive warranty management features. However, its focus on field service management makes it ideal for businesses that require real-time updates and scheduling. In conclusion, warranty management software can help businesses improve their warranty management processes and reduce costs.  ### 5 Best Warranty Management Solutions 2023 - Which is the best warranty management software? All the warranty management software on the 2023 list of the best warranty management software bring something unique to the table to resolve different management issues and help you drive your business.  This does not mean you have to try each to find out what works best for you.  We recommend you to see schedule a demo and get a free 14-day trial of NeuroWarranty's warranty management software [**here**](https://calendly.com/aabhishekbindal/neurotags-demo?month=2023-04).  When choosing a warranty management software solution, it's important to consider factors such as customization, cost, and the specific needs of your business. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Enhance Your Customer Experience with Product Registration Software Author: Abhishek Agrawal Published: 2023-03-31 Tags: product registration software, customer data URL: https://www.neurowarranty.com/blog/null ![How to Enhance Your Customer Experience with Product Registration Software](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-48-1680259743037-compressed.png) As competition in the business world becomes fiercer, companies are increasingly focusing on customer experience to gain a competitive edge. One way to improve customer experience is through product registration software. This software automates the process of registering and tracking products, making it easier for customers and businesses alike.  In this article, we will discuss how product registration software can enhance your customer experience and provide a better user experience. Contents * [What is Product Registration Software?](#what-is-product-registration-software) * [Benefits of Product Registration Software for Customer Experience](#benefits-of-product-registration-software-for-customer-experience) * [Simplifies Registration Process](#simplifies-registration-process) * [Improves Product Quality and Safety](#improves-product-quality-and-safety) * [Offers Personalized Customer Support](#offers-personalized-customer-support) * [Provides Access to Useful Product Information](#provides-access-to-useful-product-information) * [Facilitates Product Recalls](#facilitates-product-recalls) * [Implementing Product Registration Software](#implementing-product-registration-software) * [Choose the Right Product Registration Software](#choose-the-right-product-registration-software) * [Create an Effortless Registration Process](#create-an-effortless-registration-process) * [Promote Product Registration](#promote-product-registration) * [Utilize Customer Data](#utilize-customer-data) * [Monitor Product Usage](#monitor-product-usage) * [NeuroWarranty's QR Code-Based Product Registration Software](#neurowarrantys-qr-code-based-product-registration-software) * [First-Party Data Collection](#first-party-data-collection) What is Product Registration Software? -------------------------------------- Before diving into how product registration software can enhance customer experience, let's first define what it is. Product registration software automates the process of registering products, making it easier for customers to activate their warranties and for businesses to track product usage.  With product registration software, customers can simply scan a QR code or enter a serial number to register their product online. This eliminates the need for customers to fill out paper forms or call customer support, which can be time-consuming and frustrating. Benefits of Product Registration Software for Customer Experience ----------------------------------------------------------------- Now, let's explore how product registration software can enhance your customer experience: ### Simplifies Registration Process Product registration software simplifies the registration process for customers by allowing them to register their products quickly and easily. By eliminating the need for customers to fill out lengthy paper forms or wait on hold with customer support, product registration software saves customers time and frustration. This positive experience leads to increased customer satisfaction and brand loyalty. ### Improves Product Quality and Safety By tracking the usage and maintenance of products, product registration software helps businesses identify potential product defects or safety issues early on. This proactive approach to quality control not only helps improve product quality and safety but also enhances the overall customer experience. Customers who know that the products they purchase are thoroughly tested and monitored are more likely to trust the brand and become repeat customers. ### Offers Personalized Customer Support Product registration software allows businesses to collect data on their customers and their products. This data can be used to provide personalized customer support and offer targeted marketing messages. For example, if a customer registers a product that requires maintenance or replacement parts, businesses can reach out to them proactively and offer assistance. This proactive approach to customer support enhances the customer experience and builds brand loyalty. ### Provides Access to Useful Product Information Product registration software allows customers to access product information such as user manuals, warranty details, and safety information easily. This improves the customer experience by providing customers with the information they need to get the most out of their products. Additionally, businesses can use this feature to promote their brand and provide additional value to their customers. ### Facilitates Product Recalls In the event of a product recall, product registration software can help businesses quickly and efficiently identify affected products and notify customers. This proactive approach to product recalls enhances customer safety and demonstrates that the brand takes its customers' safety seriously. This level of care and concern for customer safety enhances the overall customer experience and fosters brand loyalty. Want to to create a winning product registration process? [Find out how you can do it here.](https://www.neurowarranty.com/blog/how-to-create-a-simplified-product-warranty-registration-process-using-qr-codes-ckx48j9x537831lqcl95chvxs)​ Implementing Product Registration Software ------------------------------------------ Now that we have established the benefits of product registration software for enhancing customer experience, let's discuss how to implement it. Here are a few steps to get started with product registration software: ### Choose the Right Product Registration Software When selecting product registration software, it's important to choose one that meets the unique needs of your business. Look for software that is easy to use, integrates well with your existing systems, and provides the features you need to enhance your customer experience. ### Create an Effortless Registration Process Once you have selected the right software, it's time to create a seamless registration process for your customers. Make sure the registration process is straightforward and easy to use. Consider offering incentives, such as discounts or extended warranties, to customers who register their products. ### Promote Product Registration To encourage customers to register their products, it's essential to promote the benefits of product registration. Consider including information about product registration in marketing materials, on your website, and in packaging materials. Encourage customer service representatives to inform customers about the benefits of product registration and how to register their products. ### Utilize Customer Data As customers register their products, you will begin to collect valuable data about their preferences, purchase history, and product usage. This data can be used to provide personalized customer support, targeted marketing messages, and to identify trends and opportunities for improvement. ### Monitor Product Usage Product registration software allows you to track how customers use your products and identify potential issues early on. By monitoring product usage, you can proactively reach out to customers and offer assistance before they encounter a problem. This proactive approach to customer support can help enhance the customer experience and build brand loyalty. [**Check out the list of the top 5 product registration software.**](https://www.neurowarranty.com/blog/the-top-5-best-product-registration-software-cl3889nwi22491kqbrck49rxi) NeuroWarranty's QR Code-Based Product Registration Software ----------------------------------------------------------- NeuroWarranty's product registration software is designed to simplify the registration process and encourage more customers to register their products.  One of the unique features of our software is the use of QR codes, which can be easily scanned using a smartphone camera.  This results in a seamless registration process, where customers do not have to spend time filling out lengthy registration forms manually. Studies have shown that using QR codes can result in 3X more registrations compared to traditional registration methods. This is because QR codes are easy to use and offer a fast and convenient way for customers to register their products.  By using NeuroWarranty's QR code-based registration process, you can increase customer engagement and improve the overall customer experience. How are leading brands setting up their product registartion process? First-Party Data Collection --------------------------- By using NeuroWarranty's [**product registration software**](https://www.neurowarranty.com/product-registration-software), you can collect valuable first-party data about your customers.  This data can be used to better understand your customers' preferences, purchase history, and product usage patterns.  By analyzing this data, you can gain insights that can be used to upsell and cross-sell to customers, boost customer lifetime value, and improve the overall customer experience. For example, if you notice that a particular customer has purchased multiple products from your company, you can use this information to offer personalized promotions and discounts on related products. This can result in increased customer loyalty and higher revenue for your business. ![Syska review of NeuroWarranty's product registration software](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/syska-review-1680259265799-compressed.png)  If you're interested in learning more about how our software can help your business, contact us today to [**schedule a demo**](https://calendly.com/aabhishekbindal/neurotags-demo?month=2023-03). --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Why is warranty management software essential for modern brands? Author: Abhishek Agrawal Published: 2023-03-29 Tags: Warranty Management, warranty management solution URL: https://www.neurowarranty.com/blog/null ![Why is warranty management software essential for modern brands?](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-47-1680094188732-compressed.png) As modern brands continue to evolve and grow, they face new challenges when it comes to managing warranties. With the rise of e-commerce and the increasing expectations of consumers, brands must find ways to efficiently manage warranties to maintain customer satisfaction and loyalty. This is where warranty management software comes in as an essential tool for modern brands. In this blog post, we will explore the benefits of warranty management software and why it is a must-have for any modern brand. What is warranty management software? ---------------------------------------- Warranty management software is a tool designed to streamline and automate the warranty process. It enables brands to manage the entire warranty lifecycle, from registration to claim processing and resolution. This software typically includes features such as warranty registration, claims management, parts management, and analytics and reporting. Why is warranty management software essential? ### Improved Customer Experience One of the most significant benefits of warranty management software is that it improves the customer experience. With the ability to easily register warranties and make claims, customers have a more streamlined and efficient experience when dealing with warranty-related issues. This leads to increased customer satisfaction and loyalty, which can have a positive impact on a brand's reputation and bottom line. Increased Efficiency and Cost Savings Manual warranty management processes can be time-consuming and labor-intensive. Warranty management software automates many of these processes, reducing the time and resources required to manage warranties. This increased efficiency can lead to cost savings for brands, allowing them to allocate resources to other areas of the business. ### Data Analytics and Insights Warranty management software also provides brands with valuable data analytics and insights. With access to data on warranty claims, brands can identify trends and patterns, allowing them to make data-driven decisions to improve their products and processes. This data can also be used to identify potential issues before they become major problems, minimizing the impact on customers and the brand. ### Compliance and Risk Management Warranty management software can help brands ensure compliance with regulations and reduce risk. By automating processes and providing visibility into warranty claims and other data, brands can ensure they are meeting regulatory requirements and mitigating potential risks. ### Improved Communication and Collaboration Warranty management software also improves communication and collaboration between different departments and teams within a brand. With a centralized system for managing warranties, different teams can easily access and share information, reducing the risk of miscommunication and ensuring everyone is on the same page. ### Building Customer Loyalty One of the most significant benefits of using product registration software is building customer loyalty. When you offer an efficient and user-friendly registration process, customers are more likely to feel valued and appreciated.  By offering rewards or exclusive content for registered customers, you can foster a sense of loyalty and strengthen the relationship between your brand and customers. ### QR Code-Based Solutions for Warranty Registration QR code-based solutions are an excellent way to streamline the warranty registration process. By incorporating QR codes into your product inserts or packaging, customers can quickly scan the code with their smartphone and be directed to a registration page.  This eliminates the need for customers to manually input product information, making the registration process quicker and more efficient. In addition, QR code-based solutions can help businesses collect first-party customer data, such as email addresses and demographic information.  This data can be used to create targeted marketing campaigns and improve customer retention. By collecting customer data, businesses can also gain valuable insights into customer behaviour and preferences, which can inform product development and improve overall customer satisfaction. **What do leading consumer brands say about using warranty management software like NeuroWarranty?** ![Syska review of NeuroWarranty](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/syska-review-1680093866728-compressed.png) If you're looking to improve your warranty management process and streamline your customer support efforts, get a free trial of NeuroWarranty's [**warranty management software**](https://www.neurowarranty.com/) now.  With NeuroWarranty, you can offer a seamless and user-friendly warranty registration experience that can help build customer loyalty and increase customer satisfaction.  Plus, with QR code-based solutions, you can collect valuable customer data and improve your marketing efforts. Try [NeuroWarranty](https://www.neurowarranty.com/) today and see how it can transform your business. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Free Warranty Management Software: NeuroWarranty Author: Abhishek Agrawal Published: 2023-03-27 Tags: warranty management solution, product registration software URL: https://www.neurowarranty.com/blog/null ![Free Warranty Management Software: NeuroWarranty](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-46-1679914152159-compressed.png) Warranty management is an essential task for businesses, especially those that deal with a large number of products. A warranty management software can help businesses streamline this process, track warranties, and communicate with customers.  While there are several free warranty management software options available in the market, it's important to understand the limitations of free software and how they differ from paid solutions.  In this blog, we'll explore the differences between free and paid warranty management software and how NeuroWarranty, our paid warranty management software, can help businesses overcome these limitations. Contents * [What is free warranty management software?](#what-is-free-warranty-management-software) * [Which are the best free warranty management software in 2023?](#which-are-the-best-free-warranty-management-software-in-2023) * [NeuroWarranty​](#neurowarranty) * [Scalepad](#scalepad) * [Pega](#pega) * [FieldEZ](#fieldez) * [Limitations of free warranty management software](#limitations-of-free-warranty-management-software) * [Limited features](#limited-features) * [Limited support](#limited-support) * [Limited scalability](#limited-scalability) * [How NeuroWarranty stands out](#how-neurowarranty-stands-out) * [Comprehensive features](#comprehensive-features) * [Dedicated support](#dedicated-support) * [Better scalability](#better-scalability) * [Using the free demo and trial](#using-the-free-demo-and-trial) * [Conclusion](#conclusion) ​ What is free warranty management software? ------------------------------------------ Free warranty management software is a software that allows businesses to manage warranties for their products without paying for it. These software programs may offer limited features or the entire suite of features for free. Free software can be a good option for businesses that are just starting out or have a limited budget. According to the recent listing by G2, NeuroWarranty has been ranked as one of the top 4 free warranty management software in 2023.  Which are the best free warranty management software in 2023? ------------------------------------------------------------- ### ​[NeuroWarranty](https://www.neurowarranty.com/)​ ### [Scalepad](https://www.scalepad.com/)​ ### ​[Pega](https://www.pega.com/?&utm_source=google&utm_medium=cpc&utm_campaign=G_India_Brand_Core_Exact_\(CPN-111057\)_EN&utm_term=pega&gloc=9062112&utm_content=pcrid%7c645971266319%7cpkw%7ckwd-13109652%7cpmt%7ce%7cpdv%7cc%7c&gclid=CjwKCAjw_YShBhAiEiwAMomsEMK3tKcoKwciXFImUYkmnR2Awcv9s0uuC8G32b9nBsCIqCw__RpSQRoCMZcQAvD_BwE&gclsrc=aw.ds)​ ### ​[FieldEZ](https://www.fieldez.com/)​ While there are several free options available in the market, NeuroWarranty stands out for its comprehensive features and scalability.  Unlike other free solutions that offer limited functionality and may not be customizable, NeuroWarranty allows businesses to manage warranties effectively, track products, and automate processes without compromising on quality. Limitations of free warranty management software ------------------------------------------------ While free warranty management software can be a good option for some businesses, there are some limitations to be aware of. These include: ### Limited features Free warranty management software may offer a limited set of features compared to paid solutions. For instance, they may not offer automation features or advanced reporting capabilities. ### Limited support Free software providers may not offer the same level of support as paid solutions. This can be a problem if businesses run into issues or need help with the software. ### Limited scalability Some free warranty management software providers may limit the number of users or products that businesses can manage. This can be a problem for businesses that are growing and need to manage more products. How NeuroWarranty stands out ---------------------------- NeuroWarranty is a paid warranty management software that offers a range of features to help businesses manage warranties more efficiently. Our software stands out from free solutions in several ways: ### Comprehensive features With NeuroWarranty, businesses get a comprehensive set of features that allow them to manage warranties for their products from start to finish. These features include: * Tracking warranty claims * Managing repairs * Communicating with customers * Creating custom reports * Integrating with other software tools * Customization Our software is customizable to meet the unique needs of businesses. We understand that different businesses have different requirements when it comes to warranty management.  That's why we offer flexible workflows, custom reports, and integration options to ensure that our software fits your business perfectly. ### Dedicated support With NeuroWarranty, businesses get dedicated support from our team of experts. We understand that businesses can run into issues or need help with the software. That's why we're always here to help you get the most out of our software and provide solutions to any issues you may encounter. ### Better scalability Unlike free warranty management software, NeuroWarranty is designed to scale with your business. Whether you're managing a small number of products or a large portfolio, our software can handle it. ### Using the free demo and trial While NeuroWarranty is not a free warranty management software, we do offer a free demo and trial. The demo allows businesses to see the software in action and get a feel for how it works.  The trial, on the other hand, allows businesses to use the software for a set period of time, during which they can manage warranties for their products and explore all the features of the software.  ![Syska review of NeuroWarranty](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/syska-review-1679914392615-compressed.png) To get started with the demo or trial, [**sing up here.**](https://calendly.com/aabhishekbindal/neurotags-demo?month=2023-03)​ Conclusion ---------- Free warranty management software can be a good option for businesses on a budget, but they often come with limitations that can hinder their ability to manage warranties effectively.  As one of the top 4 free warranty management software in 2023 according to G2, NeuroWarranty stands out by offering a comprehensive, customizable, and scalable solution to help businesses manage warranties efficiently and meet their unique needs. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 5 Must-Have Features of Digital Warranty Management Systems Author: Abhishek Agrawal Published: 2023-03-20 Tags: Digital Warranty Management, Warranty Management URL: https://www.neurowarranty.com/blog/null ![5 Must-Have Features of Digital Warranty Management Systems](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-45-1679314294930-compressed.png) Digital Warranty Management Systems have revolutionized the way businesses manage warranties for their products. With the advent of technology, brands no longer have to rely on manual processes to manage warranties.  Instead, they can use digital solutions like NeuroWarranty to automate and streamline their warranty management processes. But choosing the right digital warranty management system can be challenging, with so many options available in the market. In this blog post, we'll explore the five must-have features of digital warranty management systems that can help businesses make informed decisions. Contents * [QR Code-based Warranty Registration](#qr-code-based-warranty-registration) * [Automated Warranty Claims Processing](#automated-warranty-claims-processing) * [First-Party Customer Data Collection](#first-party-customer-data-collection) * [Inbuilt CRM](#inbuilt-crm)  * [Easy Implementation and Integration](#easy-implementation-and-integration) QR Code-based Warranty Registration ----------------------------------- QR code-based registration is a must-have feature in digital warranty management systems. It allows businesses to provide a unique QR code for each product, simplifying the registration process for customers.  With QR codes, customers don't have to fill out lengthy registration forms, and there's less chance of errors. Moreover, the QR code should not just lead to a web page, but to a custom-built web app like NeuroWarranty. This allows businesses to collect relevant product information easily and efficiently. NeuroWarranty's QR code-based registration system is a perfect example of how this feature works. When a customer purchases a product, they receive a unique QR code with their purchase.  The customer can scan the QR code using their mobile device, and it takes them to a custom-built web app where they can register their product by simply providing a few details.  This feature saves time for customers and businesses, reduces errors, and allows businesses to collect product information easily. Automated Warranty Claims Processing Automated claims processing is another must-have feature in digital warranty management systems. It allows businesses to process warranty claims quickly and efficiently, reducing cross-communications and phone calls.  With automated claims processing, customers can also track the status of their claims in real time. This feature can save businesses a lot of money and time. NeuroWarranty's automated claims processing system is an excellent example of how this feature works. When a customer files a warranty claim, the system automatically verifies the claim, and if approved, directs your customer service teams to carry out the claim on simple dashboards.  The system also sends real-time updates to customers about the status of their claims. This feature helps businesses process claims quickly and efficiently, saves costs, and improves customer satisfaction. First-Party Customer Data Collection ------------------------------------ Collecting first-party customer data is a must-have feature in digital warranty management systems. It allows businesses to gain insights into their customers' behavior, preferences, and needs.  This data can help businesses resell and upsell to existing customers, leading to increased LTV. NeuroWarranty's first-party customer data collection system is an excellent example of how this feature works. The system collects data about customer behavior, preferences, and needs, which businesses can use to personalize their marketing efforts. NeuroWarranty also empowers brands by bringing them data such as emails, phone numbers and names of their end customers allowing your marketing teams to personalize your remarketing efforts increasing repeat sales and maximum customer retention rates. Inbuilt CRM  ------------ Customers, when registered for a warranty claim, want constant updates on their claim status, but ensuring that customers are aware of their warranty claim's status is an expensive and time-consuming process for brands.  Absence of a direct communication channel between customers who claim a warranty and customer service teams forces brands to take up the process on-call resulting in additional service costs and reduced profits.   At the same time, collecting feedback and reviews from your end customers can prove to be a rather complicated task, notably for consumer product brands.  Using Customer Relationship Management (CRM) software, your end customers can connect directly with your client servicing teams to communicate and register their feedback. NeuroWarranty's inbuilt CRM is an excellent example of how this feature works. The system provides businesses with a complete view of customer interactions, enabling them to resolve queries quickly and efficiently. The system also allows businesses to track customer complaints, follow-ups, and feedback, improving customer satisfaction. Easy Implementation and Integration ----------------------------------- Easy implementation and integration are must-have features in digital warranty management systems. The system should be easy to implement, without making changes to the production line. Moreover, the system should be easy to integrate with existing software and systems, saving time and money. NeuroWarranty's easy implementation and integration features make it a great example of how this feature works. The system can be easily integrated with existing software and systems, and businesses don't have to make any changes to their production line. This makes it easy for businesses to adopt the system, without disrupting their existing operations. Overall, these five features are essential in any digital warranty management system. By choosing a system that has these features, businesses can streamline their warranty management processes, improve customer satisfaction, and save time and money. ![Review of NeuroWarranty's digital warranty management software](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/cockatoo-review-of-neurowarranty-1679314355909-compressed.png) **Trusted by 100s of leading brands including - Syska, JCB, ResQtech,** NeuroWarranty is a QR Code-based warranty management software that is easy to implement yet extremely powerful. Customers can register for a warranty by simply scanning a QR code placed on your product and entering the purchase details.  You can sign up for the [warranty management app](https://www.neurowarranty.com/) by scheduling a demo and getting a free 14-day trial here - [get a demo](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-02) when you schedule a demo, an account manager will contact you and organize a call to discuss your business requirements. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How D2C brands can boost customer loyalty using a warranty management software Author: Abhishek Agrawal Published: 2023-03-17 Tags: D2C, customer loyalty URL: https://www.neurowarranty.com/blog/null ![How D2C brands can boost customer loyalty using a warranty management software](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-44-1679050957301-compressed.png) Warranty management is a crucial aspect of any business that sells products or services to customers. It involves creating a system to handle the process of warranty claims, tracking warranty information, and ensuring that customers receive timely responses and solutions to their warranty-related issues.  Effective warranty management is especially critical for D2C (Direct-to-Consumer) brands, as it can have a significant impact on customer loyalty.  In this blog, we'll explore the impact of effective warranty management on customer loyalty for D2C brands, the challenges that D2C brands face in managing warranties, and how NeuroWarranty can help streamline the warranty management process. **The Impact of Effective Warranty Management on Customer Loyalty for D2C Brands** Contents * [Builds Trust](#builds-trust) * [Increases Customer Satisfaction](#increases-customer-satisfaction) * [Improves Brand Reputation](#improves-brand-reputation) * [Reduces Customer Churn](#reduces-customer-churn) * [The Challenges of Warranty Management for D2C Brands](#the-challenges-of-warranty-management-for-d2c-brands) * [Lack of Resources](#lack-of-resources) * [Limited Visibility](#limited-visibility) * [Inconsistent Processes](#inconsistent-processes) * [Lack of Integration](#lack-of-integration) * [How NeuroWarranty Can Help D2C Brands Streamline the Warranty Management Process](#how-neurowarranty-can-help-d2c-brands-streamline-the-warranty-management-process) * [Automation](#automation) * [Integration](#integration) * [Tracking](#tracking) * [Customization](#customization) * [Conclusion](#conclusion) **​**Effective warranty management can positively impact customer loyalty for D2C brands in several ways. Here are some of the key benefits: Builds Trust ------------ Customers want to know that their purchases are backed by a reliable warranty. Effective warranty management builds trust with customers by ensuring that they can count on the company to stand behind its products.  When customers know that they can easily get help if they encounter issues with a product, they feel more confident in their decision to buy from a D2C brand.  By delivering on warranty promises and resolving issues quickly and efficiently, D2C brands can foster a sense of trust and confidence in their customers. ### Increases Customer Satisfaction A well-managed warranty program can increase customer satisfaction. When customers encounter issues with a product, they want to know that the company will make things right.  By offering a seamless and hassle-free warranty process, D2C brands can create a positive customer experience, which can lead to repeat business and referrals.  Effective warranty management can also help prevent negative reviews and customer complaints, which can damage a brand's reputation. Improves Brand Reputation ------------------------- Effective warranty management can improve a D2C brand's reputation. When customers have a positive experience with a warranty claim, they are more likely to share their experience with others, which can lead to positive word-of-mouth marketing.  This, in turn, can lead to increased brand awareness and trust. A good reputation is critical for D2C brands, as it can differentiate them from their competitors and help them stand out in a crowded marketplace. Reduces Customer Churn ---------------------- Customers who encounter issues with a product but have a positive warranty experience are more likely to stay loyal to the D2C brand. In contrast, customers who have negative warranty experiences are more likely to switch to a competitor.  By reducing customer churn, D2C brands can increase their customer lifetime value and revenue. Effective warranty management can also help identify areas for improvement in product design or manufacturing, which can further enhance customer satisfaction and loyalty. The Challenges of Warranty Management for D2C Brands ---------------------------------------------------- While effective warranty management can have numerous benefits for D2C brands, it's not always easy to achieve. Here are some of the challenges that D2C brands face in managing warranties: ### Lack of Resources Many D2C brands are startups or small businesses that may not have the resources to implement a comprehensive warranty management system. They may rely on manual processes or spreadsheets, which can be time-consuming and error-prone. This can result in delayed or incomplete warranty claims, which can frustrate customers and damage brand reputation. ### Limited Visibility D2C brands may sell products through multiple channels, such as their website, social media, or third-party marketplaces. This can make it difficult to track warranty claims and customer interactions across all channels. Limited visibility can lead to missed or duplicated warranty claims, which can further erode customer trust and loyalty. ### Inconsistent Processes D2C brands may have multiple teams or individuals involved in the warranty management process, which can lead to inconsistent processes and communication.  Inconsistencies can result in delays or incorrect responses to warranty claims, which can damage customer trust and loyalty. It's essential for D2C brands to have a clear and consistent warranty management process in place to ensure that all customers receive the same level of service and support. Lack of Integration ------------------- D2C brands may use multiple systems to manage different aspects of their business, such as inventory, customer service, and marketing. Without integration between these systems, warranty management can become fragmented, leading to errors and delays. Integration between systems can improve the warranty management process by streamlining workflows, reducing errors, and providing better visibility into customer interactions. How NeuroWarranty Can Help D2C Brands Streamline the Warranty Management Process -------------------------------------------------------------------------------- NeuroWarranty is a warranty management software designed to help businesses streamline their warranty management process. Here are some of the ways that NeuroWarranty can help D2C brands: ### Automation NeuroWarranty automates many aspects of the warranty management process, reducing the need for manual processes and human intervention. This can help D2C brands save time and reduce the risk of errors or delays. For example, NeuroWarranty can automatically generate warranty claim forms, send emails to customers, and track warranty claims in real-time. Integration ----------- NeuroWarranty integrates with other systems, such as customer service software, e-commerce platforms, and inventory management systems.  This allows D2C brands to manage all aspects of the warranty process in one place, reducing the risk of errors and delays. Integration also provides better visibility into customer interactions, enabling D2C brands to provide better service and support. ### Tracking NeuroWarranty tracks warranty claims in real-time, providing D2C brands with up-to-date information on the status of each claim. This can help D2C brands identify areas for improvement and respond to customer inquiries quickly and efficiently. ### Customization NeuroWarranty allows D2C brands to customize their warranty management process to meet their specific needs. This can include customizing warranty claim forms, creating custom workflows, and setting up automated responses to customer inquiries. Conclusion ---------- Effective warranty management is critical for D2C brands looking to build customer loyalty and improve their reputation. By building trust, increasing customer satisfaction, improving brand reputation, and reducing customer churn, D2C brands can reap significant benefits from effective warranty management.  **Want to offer your customers a smarter warranty program?**  With NeuroWarranty's advanced features, such as QR codes and real-time notifications, you can provide a more [**personalized and efficient warranty experience.**](https://write.superblog.ai/sites/supername/neurowarranty/posts/untitled-draft-post-clf0ws7x308961kp7nvfgahgc/Want%20to%20offer%20your%20customers%20a%20smarter%20warranty%20program?%20With%20NeuroWarranty%27s%20advanced%20features,%20such%20as%20QR%20codes%20and%20real-time%20notifications,%20you%20can%20provide%20a%20more%20personalized%20and%20efficient%20warranty%20experience.) Curious to know how industry-leading brands like Syska manage their product warranties? ![warranty management software for d2c brands](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/syska-review-1679051189253-compressed.png) **Read the complete case study on how Syska used product warranties to boost their repeat sales -** [**Read Now.**](https://www.neurowarranty.com/blog/warranty-management-solution-for-the-consumer-electronics-industry-case-study-cl027nbcy55861pm8ipb99ulw) However, managing warranties can be challenging, especially for small businesses with limited resources and fragmented systems. That's where NeuroWarranty comes in.  With its automation, integration, tracking, and customization features, NeuroWarranty can help D2C brands streamline their warranty management process and enhance customer loyalty.  If you're interested in learning more about how NeuroWarranty can help your D2C brand, visit our website or reach out to our team for a demo. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Trends in Warranty Management for 2023: How Brands Can Keep Up Author: Abhishek Agrawal Published: 2023-03-09 Tags: Technology, warranty mangement software URL: https://www.neurowarranty.com/blog/Top Trends in Warranty Management for 2023 ![Trends in 2023 for warranty management](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/top-trends-in-warranty-management-1678367497782-compressed.jpg) As we head into 2023, the importance of warranty management for brands has never been clearer. Customers expect high-quality products and exceptional customer service, including warranties that are easy to understand, register, and claim.  To stay ahead of the competition and meet these customer expectations, brands need to adapt to the top trends in warranty management for 2023. In this blog post, we'll explore these trends and provide practical advice on how brands can keep up. Contents * [Trend 1: Increased Focus on Customer Experience](#trend-1-increased-focus-on-customer-experience) * [Trend 2: Emphasis on Data and Analytics](#trend-2-emphasis-on-data-and-analytics) * [​Trend 3: Integration with Service Management Systems](#trend-3-integration-with-service-management-systems) * [Trend 4: Rise of Smart Warranty Programs](#trend-4-rise-of-smart-warranty-programs) * [Trend 5: Expansion of Warranty Coverage](#trend-5-expansion-of-warranty-coverage) * [Conclusion](#conclusion) ​Trend 1: Increased Focus on Customer Experience In 2023, warranty management is all about the customer experience. Brands that prioritize customer experience in their warranty management strategies will have a distinct competitive advantage.  Customers want warranties that are easy to understand, register, and claim. They also expect prompt and helpful customer service when they need to make a claim. Brands that can provide this level of customer experience will earn the loyalty of their customers and stand out in the marketplace. To improve customer experience, brands need to focus on transparency, simplicity, and speed. They should provide clear and concise warranty information, easy-to-use registration and claims processes, and quick and efficient resolution of claims.  Brands should also gather feedback from customers and use it to continuously improve their warranty programs. One way to enhance customer experience is by providing self-service options. Customers want to be able to register their warranties and make claims online, without having to call customer service.  By providing a user-friendly self-service portal, brands can improve customer satisfaction and reduce customer service costs. **Want to improve your customers' experience with warranty management?**  Try NeuroWarranty today and see how easy it is to provide clear and concise warranty information, as well as a simple and [**efficient registration and claims process**](https://www.neurowarranty.com/warranty-management-solution). Trend 2: Emphasis on Data and Analytics --------------------------------------- Data and analytics are becoming more important in warranty management. Brands that can collect and analyze warranty data will gain valuable insights into their products, customers, and warranty programs.  They can use this data to improve product quality, identify warranty fraud, and optimize their warranty programs. To leverage data and analytics, brands need to invest in the right tools and technologies. They should collect data on product defects, warranty claims, and customer feedback.  They should also use analytics to identify patterns and trends in the data. By doing so, they can make data-driven decisions that improve their warranty programs and drive customer satisfaction. **Are you making the most of your warranty data?**  With NeuroWarranty, you can [**analyze patterns and trends in your product performance and warranty claims**](https://write.superblog.ai/sites/supername/neurowarranty/posts/untitled-draft-post-clf0ws7x308961kp7nvfgahgc/Are you making the most of your warranty data? With NeuroWarranty, you can analyze patterns and trends in your product performance and warranty claims, and use that information to make informed decisions about product development and warranty programs.), and use that information to make informed decisions about product development and warranty programs. **Watch this video to understand how advanced warranty management solutions work.** **​**Trend 3: Integration with Service Management Systems --------------------------------------------------------- Warranty management is becoming more integrated with overall service management systems. Brands that can seamlessly integrate their warranty management with their service management systems will have a significant advantage.  They can provide a unified customer experience that simplifies warranty registration and claims processes. To achieve this integration, brands need to invest in the right technology platforms. They should use customer service software that includes warranty management functionality.  They should also ensure that their warranty management software can integrate with their other systems, such as inventory management and order processing. By integrating warranty management with service management, brands can improve customer satisfaction, reduce service costs, and increase efficiency. **Are you looking for an easier way to manage your warranty claims?** With NeuroWarranty's seamless [**integration with service management systems**](https://write.superblog.ai/sites/supername/neurowarranty/posts/untitled-draft-post-clf0ws7x308961kp7nvfgahgc/re you looking for an easier way to manage your warranty claims? With NeuroWarranty's seamless integration with service management systems, you can streamline the process and reduce the time and resources needed to handle claims.), you can streamline the process and reduce the time and resources needed to handle claims. Trend 4: Rise of Smart Warranty Programs ---------------------------------------- Smart technology is transforming warranty management. Brands that can leverage smart technology in their warranty programs will have a competitive advantage.  Smart warranties use technology such as QR codes and IoT devices to improve the warranty experience for customers and brands. One example of smart warranty technology is the use of QR codes. Brands can use QR codes to simplify warranty registration and claims processes.  Customers can scan the code with their smartphone and register their product or submit a claim instantly. This eliminates the need for paper forms and manual data entry, reducing errors and improving efficiency. Another example of smart warranty technology is the use of IoT devices. Brands can use IoT devices to track product usage and detect defects in real-time.  This allows them to proactively identify and resolve issues before they become major problems, reducing the number of warranty claims and improving customer satisfaction. Smart warranties also provide brands with valuable data on product usage and performance. They can use this data to identify patterns and trends and make informed decisions about product development and warranty programs. **Want to offer your customers a smarter warranty program?**  With NeuroWarranty's advanced features, such as QR codes and real-time notifications, you can provide a more [**personalized and efficient warranty experience.**](https://write.superblog.ai/sites/supername/neurowarranty/posts/untitled-draft-post-clf0ws7x308961kp7nvfgahgc/Want to offer your customers a smarter warranty program? With NeuroWarranty's advanced features, such as QR codes and real-time notifications, you can provide a more personalized and efficient warranty experience.) Curious to know how industry-leading brands like Syska manage their product warranties? ![Warranty solution 2023](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-02-25-1645791016406-compressed-3-1678355368765-compressed.png) **Read the complete case study on how Syska used product warranties to boost their repeat sales -** [**Read Now.**](https://www.neurowarranty.com/blog/warranty-management-solution-for-the-consumer-electronics-industry-case-study-cl027nbcy55861pm8ipb99ulw)​ Trend 5: Expansion of Warranty Coverage --------------------------------------- In 2023, warranty coverage is expanding beyond traditional product defects. Brands are now offering warranties that cover additional areas, such as accidental damage and loss.  This expansion of warranty coverage is driven by customer demand and the need for brands to differentiate themselves in a competitive market. To offer expanded warranty coverage, brands need to assess the risks and costs involved. They should also develop clear and concise terms and conditions for the expanded coverage, and communicate these clearly to customers. Expanded warranty coverage can provide significant benefits to brands, including increased customer satisfaction and loyalty, and higher revenue from warranty sales. **Ready to expand your warranty coverage beyond traditional product defects?**  With NeuroWarranty's [**flexible and customizable warranty terms and conditions**](https://write.superblog.ai/sites/supername/neurowarranty/posts/untitled-draft-post-clf0ws7x308961kp7nvfgahgc/Ready to expand your warranty coverage beyond traditional product defects? With NeuroWarranty's flexible and customizable warranty terms and conditions, you can easily offer coverage for additional areas, such as accidental damage and loss.), you can easily offer coverage for additional areas, such as accidental damage and loss. Conclusion ---------- As we head into 2023, the top trends in warranty management for brands are focused on customer experience, data and analytics, integration with service management systems, smart warranty programs, and the expansion of warranty coverage.  Brands that can adapt to these trends will have a competitive advantage and be better positioned to meet customer expectations. By staying ahead of the curve in warranty management, brands can differentiate themselves in a crowded marketplace, drive customer satisfaction and loyalty, and increase revenue from warranty sales. Ready to take your warranty management to the next level?  Book a demo of NeuroWarranty today and see how our innovative platform can help you improve customer experience, streamline your warranty management process, and drive revenue from warranty sales. Don't miss out on the opportunity to stay ahead of the curve in warranty management - [**schedule your demo now!**](https://calendly.com/aabhishekbindal/neurotags-demo?month=2023-03)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Common Challenges Faced in Warranty Management and How a Service Can Help Author: Abhishek Agrawal Published: 2023-03-02 Tags: Warranty Management Services, QR codes URL: https://www.neurowarranty.com/blog/Challenges Faced in Warranty Management and How a Service Can Help ![Common Challenges Faced in Warranty Management and How a Service Can Help](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-41-1677758600644-compressed.png) Warranty management is a critical aspect of any business that offers products to customers. It helps to ensure that customers are satisfied with the quality of the products they receive and protects the business from any unforeseen liabilities.  However, managing warranties can be a complex process that comes with many challenges. In this blog post, we will explore some of the common challenges faced in warranty management and how a [**warranty management service**](https://www.neurowarranty.com/) can help businesses overcome them, including the issue of fraud claims and how QR code warranty service can help prevent them. Contents * [Inadequate Warranty Coverage](#inadequate-warranty-coverage) * [Complex Claims Process](#complex-claims-process) * [Data Management and Reporting](#data-management-and-reporting) * [Cost Management](#cost-management) * [Customer Service and Communication](#customer-service-and-communication) * [Fraud Claims and QR Code Warranty Service](#fraud-claims-and-qr-code-warranty-service) * [Real-time claim updates and tracking](#real-time-claim-updates-and-tracking) * [Conclusion](#conclusion) **Inadequate Warranty Coverage** -------------------------------- One of the most significant challenges that businesses face in warranty management is providing adequate warranty coverage. Inadequate coverage can result in dissatisfied customers, negative reviews, and even legal issues.  When businesses don't have a clear understanding of what is covered and what is not, customers can become confused and frustrated. A warranty management service can help businesses develop clear and concise warranty terms that meet legal requirements and customer expectations.  By providing customers with a comprehensive warranty plan, businesses can build trust and improve customer satisfaction. **Complex Claims Process** -------------------------- Another common challenge in warranty management is a complex claims process. Customers expect quick and efficient claims processing, but when the process is too complex, it can lead to frustration and negative experiences.  Businesses that rely on manual processes or outdated technology may find it challenging to manage claims efficiently. A warranty management service can help businesses streamline the claims process and make it more efficient. With automated systems and streamlined workflows, a warranty management service can reduce the time it takes to process claims and ensure that customers receive timely resolutions. **Data Management and Reporting** --------------------------------- Effective warranty management requires accurate data management and reporting. Businesses need to be able to track warranty claims, identify trends, and make data-driven decisions. However, manual data management can be time-consuming and prone to errors. A warranty management service can help businesses automate data management and reporting.  With advanced analytics and reporting tools, businesses can quickly identify issues, track trends, and make informed decisions about their warranty programs. **Cost Management** ------------------- Warranty management can be costly for businesses, especially when claims volumes are high. Poorly managed warranties can result in unnecessary costs, such as over-replacement of products or processing of fraudulent claims. A warranty management service can help businesses manage costs more effectively by providing accurate data on warranty claims, identifying areas for improvement, and implementing cost-saving measures.  By optimizing warranty management processes, businesses can reduce their warranty-related costs and improve their bottom line. **Customer Service and Communication** -------------------------------------- Finally, effective warranty management requires excellent customer service and communication. Customers expect businesses to be responsive and transparent when it comes to warranty claims. Poor communication or lack of response can result in negative experiences and damaged reputations. A warranty management service can help businesses provide excellent customer service and communication.  By offering multi-channel support and real-time updates on claims status, businesses can keep customers informed and engaged throughout the claims process. **How does a warranty management service work?** **Fraud Claims and QR Code Warranty Service** Fraudulent warranty claims can be a significant challenge for businesses, with many companies struggling to identify and prevent them. Fraud claims can be costly and time-consuming to investigate, and they can damage a business's reputation. A QR code warranty service can help businesses prevent fraud claims by providing a unique identifier that can be scanned and verified by authorized personnel.  QR codes can be applied to products and used to validate warranty claims, ensuring that only legitimate claims are processed. This can help businesses prevent fraudulent claims, reduce costs associated with investigations, and improve customer trust. At Neurowarranty, we offer a QR code warranty service that helps businesses prevent fraudulent claims and improve their warranty management processes.  Our QR code solution allows customers to quickly and easily register their products and file warranty claims. When a claim is filed, the QR code can be scanned to validate the claim and ensure that it meets the terms and conditions of the warranty.  This streamlined process not only prevents fraud claims but also helps businesses manage their warranty claims more efficiently. Facing challenges in managing warranties? [**Automate your process now.**](https://www.neurowarranty.com/warranty-management-solution)​ **Real-time claim updates and tracking** ---------------------------------------- Another challenge businesses face in warranty management is keeping their customers informed about the status of their claims. Customers want to know that their claim has been received, validated, and processed, and they want to be able to track its status throughout the process. At Neurowarranty, we understand the importance of providing customers with real-time updates on their claims.  Our warranty management software allows customers to track the status of their claims through a dedicated portal, where they can view the progress of their claims, receive updates, and communicate with customer support.  This not only improves customer satisfaction but also reduces the workload on the customer support team, as customers can get the information they need without having to call or email. [**Check out the list of the top 5 warranty management services in 2023.**](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)​ **Conclusion** -------------- Effective warranty management is essential for any business that wants to build trust and loyalty with its customers. However, warranty management can be complex and challenging, with many businesses struggling to manage their warranties effectively.  ![https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-02-25-1645791016406-compressed-3-1677758980965-compressed.png) In this blog post, we've explored some of the common challenges faced in warranty management and how a warranty management service can help businesses overcome them.  By partnering with [**Neurowarranty**](https://www.neurowarranty.com/), you can improve their warranty management processes and drive better results. Contact us now to [**schedule a demo**](https://calendly.com/aabhishekbindal/neurotags-demo?month=2023-03) and see our software in action. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Cut Your Warranty Costs by 50% with a Management App Author: Abhishek Agrawal Published: 2023-02-23 Tags: NeuroWarranty, warranty management app URL: https://www.neurowarranty.com/blog/reduce cost by 50% using warranty management app ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-39-1677155327523-compressed.png) As a brand owner, managing warranties can be a daunting task, especially when you have a high volume of products to track, process, and manage.  In addition, warranties can be a costly expense that can hurt your bottom line. The good news is that a warranty management app can help you streamline your warranty management processes and save you money in the long run. In this post, we'll explore some of the ways that a warranty management app can help you save money and reduce your warranty costs.  From identifying and addressing product issues to streamlining your claims process, there are many benefits to using a warranty management app. Contents * [Identifying and Addressing Product Issues](#identifying-and-addressing-product-issues) * [Negotiating Better Supplier Agreements](#negotiating-better-supplier-agreements) * [Improving the Efficiency of the Claims Process](#improving-the-efficiency-of-the-claims-process) * [Reducing Customer Service Costs](#reducing-customer-service-costs) * [Reducing Warranty Processing Costs](#reducing-warranty-processing-costs) Identifying and Addressing Product Issues ----------------------------------------- One of the most significant ways that a warranty management app can help you reduce your warranty costs is by identifying and addressing common product issues.  By tracking warranty claims and analyzing the data, you can identify trends and patterns in the types of issues customers are experiencing with your products.  From there, you can take steps to address these issues and prevent them from happening in the future, ultimately reducing the number of warranty claims you have to process. For example, if you notice that a particular product line has a high rate of warranty claims due to a specific issue, you can work with your product development team to identify the root cause and develop a solution to prevent it from happening in the future. By improving your product quality, you can reduce the overall cost of your warranties and improve customer satisfaction. Find the list of the best warranty management app in 2023.[](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)[Find the list of the best warranty management app in 2023.](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)​ Negotiating Better Supplier Agreements -------------------------------------- Another way that a warranty management app can help you reduce your warranty costs is by facilitating better supplier agreements. By having detailed data on warranty claims, you can negotiate with your suppliers for better pricing, extended warranties, or improved product quality.  By leveraging your warranty management app to identify common product issues, you can have data-driven conversations with your suppliers and ultimately reduce the overall cost of your warranties. For example, if you notice that a specific supplier's products have a high rate of warranty claims, you can work with them to improve the product quality or negotiate better pricing based on the warranty claims data. By developing strong supplier relationships and using data to drive decisions, you can save money on warranties and improve your product offerings. **Find out how brands our successfully saving money using NeuroWarranty's warranty management app.** Improving the Efficiency of the Claims Process A warranty management app can also help you save money by streamlining your claims process. By automating many of the tasks associated with processing warranty claims, you can save time and money on administrative tasks.  With a warranty management app, customers can easily submit warranty claims online, and your team can quickly review and approve them. By eliminating the need for manual data entry and paperwork, you can save money on administrative costs and ultimately reduce the cost of your warranties. For example, a warranty management app can automatically capture and store warranty claims data, reducing the need for manual data entry and paperwork.  Additionally, it can automatically notify your team of new claims, so they can quickly review and approve them. By improving the efficiency of your claims process, you can reduce the time and cost associated with managing warranties. Reducing Customer Service Costs ------------------------------- A warranty management app can also help you save money on customer service costs. With an app, customers can easily submit warranty claims online, track the status of their claims, and receive notifications on the status of their claims.  By providing a self-service option for warranty claims, you can reduce the number of calls and emails to your customer service team. This not only reduces the cost of customer service but also improves the customer experience by providing a seamless and convenient way to manage their warranties. For example, a warranty management app can provide customers with real-time updates on the status of their warranty claims, eliminating the need for them to contact your customer service team for updates. This can reduce the workload on your customer service team and free up their time to focus on more complex customer inquiries. In addition, a warranty management app can also improve the overall customer experience by providing a seamless and convenient way for customers to manage their warranties.  By providing customers with a self-service option for warranty claims, you can reduce the frustration that comes with long wait times on the phone or delayed email responses. This can help to improve customer satisfaction and loyalty, ultimately benefiting your bottom line. Reducing Warranty Processing Costs ---------------------------------- Finally, a warranty management app can help you save money by reducing your warranty processing costs. By automating many of the tasks associated with warranty management, you can save time and money on administrative tasks.  With a [warranty management app](https://www.neurowarranty.com/warranty-management-app), you can easily track and manage warranty claims, process refunds and replacements, and generate reports on warranty claims data. By automating these tasks, you can save money on administrative costs and ultimately reduce the cost of your warranties. For example, a warranty management app can automate the refund and replacement process, reducing the need for manual data entry and paperwork.  It can also generate reports on warranty claims data, allowing you to quickly identify trends and patterns in warranty claims and make data-driven decisions to improve your products and processes.  By automating these tasks, you can save time and money on administrative tasks associated with warranty management. In conclusion, a warranty management app can help you save money and reduce your warranty costs in many ways. If you're looking for ways to streamline your warranty management processes and save money on warranties, [**schedule a demo with NeuroWarranty today**](https://www.neurowarranty.com/warranty-management-app). --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How Consumer Product Brands can Combat Warranty Frauds Author: Abhishek Agrawal Published: 2023-02-16 Tags: warranty management app, warranty frauds URL: https://www.neurowarranty.com/blog/how consumer brands can stop warranty fraud ![How Consumer Product Brands can Combat Warranty Frauds](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-37-1676552140719-compressed.png)  Warranty fraud is a major concern for consumer product brands of all sizes, leading to significant financial losses and damaging the brand's reputation.  Fortunately, QR code-based warranty management software can help brands combat warranty fraud by providing an effective way to manage and authenticate warranty claims. In this blog, we'll explore how QR code-based warranty management software works and how it can help consumer product brands reduce warranty fraud. What is QR Code-Based Warranty Management Software? QR code-based warranty management software is a solution that enables brands to create and manage unique QR codes for their products. These codes can be scanned by customers to register their products and make warranty claims quickly and easily. One of the primary benefits of QR code-based warranty management software is its ability to provide unique identification for every product. The software generates a unique QR code for each product, which cannot be replicated.  This makes it challenging for fraudsters to create fake claims. The software tracks every QR code and verifies the authenticity of the code with each claim, ensuring that only genuine claims are processed. How Does QR Code-Based Warranty Management Software Help Brands Combat Warranty Frauds? ------------------------------------------------------------------------------------------ ### Real-Time Verification:  The software verifies the warranty status of the product in real-time, making it easier to identify fraudulent claims and reject them. By checking the warranty status of a product in real-time, brands can stop fraudsters from claiming the warranty for products that are no longer eligible for a warranty. This also ensures that genuine customers receive quick and efficient service. The real-time verification feature of QR code-based warranty management software is crucial in combating warranty fraud. It ensures that the warranty claim is legitimate and prevents fraudsters from making claims for products that are not eligible for warranty.  With real-time verification, brands can provide quick and efficient service to their customers while protecting their business from fraudsters. ### Data Analysis:  The software provides a detailed analysis of warranty claims, allowing brands to identify patterns and trends that may indicate fraudulent activities.  Brands can use this information to identify and eliminate fraudulent activities. For instance, if the software identifies a trend of fraudulent claims from a particular region or a particular product, brands can investigate the matter further to identify the source of the fraud. The data analysis feature of QR code-based warranty management software provides brands with valuable insights into their warranty claims.  Brands can analyze data to identify patterns and trends that may indicate fraudulent activities. This information can then be used to prevent fraudulent activities in the future, leading to a significant reduction in warranty fraud. Why is QR Code-Based Warranty Management Software Important for Brands? ----------------------------------------------------------------------- Warranty fraud can lead to significant financial losses and damage to a brand's reputation. By using QR code-based warranty management software, brands can reduce warranty fraud and protect their reputation. Additionally, this software can help brands to: ### Improve Customer Experience:  The software streamlines the warranty management process, making it easier for customers to register their products and make claims quickly and easily. This, in turn, enhances customer satisfaction and loyalty. QR code-based warranty management software provides an efficient and convenient way for customers to register their products and make claims.  The software streamlines the entire process, making it easy for customers to navigate and complete. This results in improved customer satisfaction and loyalty, leading to repeat business and positive word-of-mouth. ### Enhance Brand Image:  By offering an efficient and reliable warranty management process, brands can enhance their brand image and reputation. This leads to increased customer trust and positive word-of-mouth. The efficient and reliable warranty management process provided by QR code-based warranty management software enhances a brand's reputation and image.  Customers trust brands that offer an efficient and reliable warranty management process, leading to increased customer loyalty and positive word-of-mouth. Want to choose the best warranty management software for your brand? [**Choose from the top 5 warranty management software of 2023.**](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)​ ### Maintain Regulatory Compliance:   QR code-based warranty management software can help brands maintain regulatory compliance by providing detailed records of warranty claims. These records can be used to demonstrate compliance with regulations and to provide evidence in case of an audit. By using QR code-based warranty management software, brands can maintain accurate and detailed records of warranty claims. This helps them to comply with regulatory requirements and to provide evidence in case of an audit.  This not only reduces the risk of non-compliance penalties but also provides a transparent and accountable process for customers. [**NeuroWarranty**](https://www.neurowarranty.com/) offers QR code-based warranty management software that can help your brand combat warranty fraud and improve customer satisfaction. Contact us today to learn more about how we can help you protect your brand and provide an efficient warranty management process for your customers. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Benefits of using QR codes in your warranty management process Author: Abhishek Agrawal Published: 2023-02-09 Tags: QR codes, warranty mangement software URL: https://www.neurowarranty.com/blog/qr code warranty management benefits ![Benefits of using QR codes in your warranty management process](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-34-1675947857311-compressed.png) Warranty management is an essential component of any product-selling business. It necessitates a system that is user-friendly, accurate, secure, and efficient.  QR codes are a great option for businesses looking to improve their warranty management procedures because they can offer all of these benefits and more. In this blog, we'll talk about the advantages of incorporating QR codes into your warranty management strategy and how doing so can help your company succeed. Improved efficiency:  ------------------------ QR codes have the potential to speed up the process of managing warranties and cut down on the amount of time required to handle claims. Customers don't have to wait for the business to manually access and update warranty information; instead, they can instantly access their warranty information by using QR codes. This not only helps the customer save time, but it also reduces the amount of work the warranty management team has to do, allowing them to focus on more pressing matters and increasing overall productivity. Because all data is stored electronically and no manual data entry is required, QR codes also reduce the likelihood of data entry errors. Enhanced customer experience: -------------------------------- Customers have a quick and easy way to access their warranty information when QR codes are used in warranty management. The use of QR codes has the potential to enhance the overall customer experience by providing instant access to warranty information. Customers will also be able to check on the status of their claim in real time and get updates on their warranty, keeping them up to date. Customer satisfaction and loyalty rises as a result of this increased openness and communication. Additionally, QR codes make it simple and quick for customers to access warranty information without having to search for it or go through complicated procedures. Improved data accuracy:  --------------------------- QR codes guarantee that information regarding warranties is current and accurate. Since all data is stored electronically, there is no chance of making mistakes during manual data entry, which can happen in paper-based processes. The QR code can also be linked to a secure database that is updated on a regular basis to guarantee that all information is correct and current. Because it helps to reduce the likelihood of incorrect data being entered or claims being mislaid, this can be especially important for businesses that deal with a large volume of warranty claims. Businesses can make well-informed decisions and effectively respond to customer needs with accurate data. Increased brand awareness: ----------------------------- Additionally, QR codes have the potential to enhance the overall customer experience and raise brand awareness. Businesses can make it easier for customers to identify and associate with the brand by using QR codes to create an experience that is one-of-a-kind and memorable for their customers. QR codes can be personalized with the company's logo and color scheme, giving the warranty management process a more personal touch and making the customer experience better all around. Customers may also be more likely to share the QR code with friends and family, expanding the brand's visibility and reach. **Here's how Consumer Electronics giant Mobilla successfully implemented NeuroWarranty's QR Code based Warranty Management Software.** Reduced cost:  Your company can save money by using QR codes in the warranty management process. Businesses can save time and money on labor costs by automating the warranty management process and eliminating the need for manual data entry. Additionally, using QR codes reduces the expense of printing, mailing, and storing paper documents by eliminating the need for paper-based procedures. Increased registration rates: -------------------------------- Additionally, QR codes have the potential to boost warranty registration rates. QR codes have the potential to boost the number of customers who take advantage of the warranties that are offered by making it simple and quick for customers to register their products and access warranty information. Both the overall customer experience and customer loyalty may benefit from this. In conclusion, incorporating QR codes into your warranty management process can significantly improve the overall experience for both your business and your customers. From increased efficiency, accuracy and security to improved customer experience, reduced costs and higher registration rates, QR codes provide a versatile solution that can help your business thrive. Looking for the best warranty management software for your brand? [**Find out the list of top 5 warranty management software in 2023.**](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)​ What does leading Indian Consumer Electronic brand Syska say about us? ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-02-25-1645791016406-compressed-3-1675948061099-compressed.png) So, take the next step and see the difference QR codes can make in your warranty management process with NeuroWarranty. Get started today and experience the benefits for yourself! [**Learn More**](https://www.neurowarranty.com/warranty-management-solution) or [**schedule a demo**](https://calendly.com/aabhishekbindal/neurotags-demo?month=2023-02) right away to find out more about how we can improve warranty management to help your brand succeed. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Warranty Management Software: A Powerful Tool for Customer Data Collection Author: Abhishek Agrawal Published: 2023-02-02 Tags: warranty mangement software, customer data URL: https://www.neurowarranty.com/blog/product warranties to collect customer data ![Warranty Management Software: A Powerful Tool for Customer Data Collection](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-32-1675343419401-compressed.png) As a brand, having valuable customer data is crucial to measure your success and making informed decisions. This data can help you understand your target audience better, increase sales, and improve customer satisfaction. However, collecting customer data can be a challenge, especially looking at the strict data laws and increased dependency on marketplaces. With the rise of warranty management software, brands now have the ability to capture valuable customer data and use it to their advantage. Warranty management software is a digital tool designed to manage the warranty process from start to finish. It helps companies keep track of their products, warranty status, and customer data associated with each product. The software automates the warranty process, reducing warranty costs and improving customer satisfaction. This not only saves time for the brands but also improves the customer experience. How Warranty Management Software Helps Brands Collect Customer Data ------------------------------------------------------------------- One of the key benefits of warranty management software is its ability to capture customer data at the point of purchase. When customers register for their warranties by scanning a QR code and filling in their details on a web app, the software captures this information and shares it with the brand. This data can include the customer's name, contact details, product details, and warranty status. This information is valuable to brands as it provides insights into their target audience, allowing them to remarket and resell to their existing customers. Another advantage of warranty management software is that it provides a more efficient way to collect customer data. Traditional methods of collecting customer data can be time-consuming and lead to low acquisition rates. With warranty management software, the process is incentivised for customers boosting customer data collection rates. This not only helps the brand resell to customers, but also provides a better post-sales experience for the customer. Warranty management software also helps brands keep track of customer interactions and feedback. This data can help companies identify areas where they need to improve, as well as understand what their customers are looking for in their products. Brands can also use this information to personalize their customer experience and provide better customer service. In addition to collecting customer data, warranty management software also helps companies manage their warranties. Brands can use the software to keep track of warranty status, as well as manage warranty claims and returns. This not only improves the efficiency of the warranty process but also provides a better customer experience. Want to boost your repeat sales using customer data? - [**Read our blog on - How brands can boost repeat sales using customer data.**](https://write.superblog.ai/sites/supername/neurowarranty/posts/untitled-draft-post-cldn231zl159761lniskokx0ci/Helping consumer electronics and appliances brands boost their repeat sales)​ How NeuroWarranty Can Help Your Brand ------------------------------------- NeuroWarranty is a leading warranty management software that can help your brand collect valuable customer data. Our software automates the warranty process, reducing warranty costs and improving customer satisfaction. With NeuroWarranty, you can collect customer data with acquisition rates as high as 28%, giving you valuable insights into your target audience. Our software is focused on making data acquisition easier and has features like single sign-on and 1 click registration. Whether you are a small business or a large corporation, NeuroWarranty can help you improve the efficiency of your warranty process and collect valuable customer data. Having trouble choosing a warranty management software for your brand? - [**Check out the top 5 warranty management software of 2023.**](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)​ Case Study: How NeuroWarranty Helped Syska, a Consumer Electronic Giant ----------------------------------------------------------------------- ![Collecting customer data](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-02-25-1645791016406-compressed-3-1675341898088-compressed.png) Syska, a consumer electronics giant, was struggling to collect customer data using manual processes to manage their warranties. They decided to implement NeuroWarranty and saw an immediate improvement in their data collection process. With NeuroWarranty, Syska was able to capture customer data and use it to boost its customer retention rates. Syska also saw a significant improvement in customer satisfaction, which led to increased sales and a better brand reputation. The implementation of NeuroWarranty was a game-changer for Syska, allowing them to make informed decisions and stay ahead of their competition. The success of NeuroWarranty for Syska shows that warranty management software can help brands collect valuable customer data and improve their business operations. With NeuroWarranty, you can streamline your warranty process, reduce warranty costs, and gain valuable insights into your target audience. Our software provides a simple and efficient way to collect customer data and resell effectively. Read the complete case study - [**here**](https://www.neurowarranty.com/blog/warranty-management-solution-for-the-consumer-electronics-industry-case-study-cl027nbcy55861pm8ipb99ulw). In conclusion, warranty management software is an essential tool for brands looking to collect customer data. With NeuroWarranty, you can improve your warranty process and collect valuable customer data that can be used to improve your products and customer service. To learn more about how NeuroWarranty can help your brand, visit our website today and schedule a demo. Take the first step towards [**collecting valuable customer data**](https://www.neurowarranty.com/collect-offline-consumer-data) and improving your business operations. Schedule a demo with NeuroWarranty today and see the difference for yourself! --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Warranty Management for D2C sellers: How to improve customer satisfaction and retention Author: Abhishek Agrawal Published: 2023-01-27 URL: https://www.neurowarranty.com/blog/warranty management software for D2C sellers ![Warranty Management for D2C sellers: How to improve customer satisfaction and retention](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-30-1674813714218-compressed.png) As a D2C seller, it's important to have a solid warranty management strategy in place to ensure customer satisfaction and retention. In today's competitive e-commerce market, customers have high expectations and any issues with their purchases can lead to dissatisfaction and lost business.  In this blog post, we will discuss how a comprehensive warranty management software solution can help improve customer satisfaction and retention, and how NeuroWarranty can help D2C sellers streamline their warranty processes. Contents *  [Streamlining warranty claims for D2C sellers](#streamlining-warranty-claims-for-d2c-sellers) * [Maximizing revenue with warranty management software](#maximizing-revenue-with-warranty-management-software) * [Increase D2C sales](#increase-d2c-sales) * [Ensuring compliance and reducing legal risks](#ensuring-compliance-and-reducing-legal-risks) **​ ** **The importance of warranty management for D2C sellers** Warranty management is an essential aspect of any D2C business, as it directly impacts customer satisfaction and retention. A well-managed warranty process can lead to happier customers and increased customer loyalty, while poor warranty management can lead to dissatisfaction and lost business.  A comprehensive [**warranty management software**](https://www.neurowarranty.com/warranty-management-solution) can help D2C sellers streamline their warranty processes, improve customer satisfaction and retention, and ultimately increase revenue. A warranty management software solution can help D2C sellers automate the process of managing warranty claims, making it more efficient and reducing resolution time for customers. This in turn leads to improved customer satisfaction and retention.  Additionally, a warranty management software can help D2C sellers track and manage warranty claims, and provide real-time reporting and analytics, giving sellers a better understanding of their warranty processes and how to improve them. **Streamlining warranty claims for D2C sellers** One of the biggest challenges D2C sellers face is managing warranty claims. The process can be time-consuming and complex and can lead to frustration for both sellers and customers. A warranty management software solution can help automate the process and make it more efficient.  This can lead to faster resolution times for customers and improved customer satisfaction. NeuroWarranty, for example, allows D2C sellers to easily track and manage warranty claims, and provides real-time reporting and analytics to help sellers stay on top of their warranty processes. With NeuroWarranty, D2C sellers can also customize their warranty claims process to suit their specific needs. This includes setting up automatic email and SMS notifications to customers about their warranty claims, and providing a self-service portal for customers to track their warranty claims. This improves transparency and convenience for the customer, leading to improved customer satisfaction and retention. **Maximizing revenue with warranty management software** Warranty management software can also help D2C sellers maximize their revenue by providing detailed data and analytics on warranty claims and costs.  This information can help sellers make informed decisions about their warranty processes and identify areas where they can save money. Additionally, a warranty management  solution can help D2C sellers identify and prevent warranty fraud, which can save them thousands of dollars.  Additionally, NeuroWarranty also provides sellers with detailed data and analytics on warranty claims, costs, and fraud, which can help sellers make informed decisions about their warranty processes and maximize revenue. **Increase D2C sales** Another key benefit of using a warranty management software solution like NeuroWarranty for D2C sellers is the ability to gather valuable first-party data on their marketplace customers.  This data can include information such as customer contact information, purchase history, warranty claim history, and more. By having access to this data, D2C sellers can use it to create targeted marketing campaigns to convert marketplace customers into their own D2C customers.  For example, they can use customer purchase history to send personalized product recommendations or use warranty claim history to offer special promotions on related products. Additionally, D2C sellers can use this data to identify and address any recurring issues or customer pain points, which can help to improve overall customer satisfaction. Furthermore, first-party data also enables D2C sellers to segment their customer base and focus on the most profitable customer segments, which can lead to more effective marketing campaigns and increased revenue. **How does NeuroWarranty's Warranty Management Software work to provide an unparalleled customer experience?** ​**Compliance and reducing legal risks** Warranty management is a legal and regulatory minefield, and D2C sellers need to be aware of the various laws and regulations that apply to their warranty processes.  A comprehensive warranty management software solution can help D2C sellers stay compliant with the law and reduce their legal risks. NeuroWarranty, for example, is designed to meet all legal and regulatory requirements and can help D2C sellers ensure compliance with local and international warranty laws and regulations. In conclusion, a comprehensive warranty management software solution like NeuroWarranty can provide D2C sellers with the tools they need to streamline their warranty processes, improve customer satisfaction and retention, and maximize revenue.  By automating the process of managing warranty claims, providing real-time reporting and analytics, and ensuring compliance with legal and regulatory requirements, NeuroWarranty can help D2C sellers stay competitive in today's e-commerce market. If you're a D2C seller looking to improve your warranty management processes and increase customer satisfaction and retention, consider trying out [**NeuroWarranty**](https://www.neurowarranty.com/warranty-management-solution) today.  With our powerful and easy-to-use software, you can streamline your warranty processes and take your business to the next level. Sign up for a free trial today and see the difference NeuroWarranty can make for your business! --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How QR code warranty solutions can enhance customer engagement. Author: Abhishek Agrawal Published: 2023-01-20 Tags: Warranty Management, QR codes URL: https://www.neurowarranty.com/blog/QR code warranty for customer engagement ![How QR code warranty solutions can enhance customer engagement.](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-28-1674197673576-compressed.png) QR code warranty solutions have revolutionized the way businesses track and manage warranties. These solutions use QR codes to provide customers with easy access to the warranty information and make it more convenient for them to make warranty claims, ultimately enhancing customer engagement. In this blog post, we will explore the various ways in which QR code warranty solutions can enhance customer engagement and how businesses can use these solutions to improve customer satisfaction. Contents * [Easy Access to Warranty Information](#easy-access-to-warranty-information) * [Convenient Way to Make Warranty Claims](#convenient-way-to-make-warranty-claims) * [Real-time Updates on Warranty Claims](#real-time-updates-on-warranty-claims) * [Cost Savings for Businesses](#cost-savings-for-businesses) * [Valuable Data on Customers](#valuable-data-on-customers) * [Conclusion](#conclusion) ​Easy Access to Warranty Information One of the most significant ways QR code warranty solutions can enhance customer engagement is by providing customers with easy access to warranty information. With a traditional warranty, customers may have to dig through paperwork or contact customer service to find information about the terms of the warranty, the duration of the warranty, and the process for making a claim. This can be a frustrating and time-consuming process for customers. However, with a QR code warranty solution, customers can simply scan the QR code on the product and access all the relevant warranty information instantly. This can be a major convenience for customers, as they don't have to waste time searching for the information they need. They can access the warranty information on their own time, and at their own convenience, whether it's at the time of purchase or months after. Convenient Way to Make Warranty Claims -------------------------------------- ![How QR code warranty solutions can enhance customer engagement.](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/61b7ab9f15626504b9c318afwarrantymanagementheader-1674197907369-compressed.png) Another way QR code warranty solutions can enhance customer engagement is by providing customers with a more convenient way to make warranty claims. With traditional warranty systems, customers may have to mail in a claim form or contact customer service to initiate a claim. This can be a long and tedious process, often involving multiple phone calls and emails. Customers may also have to provide proof of purchase and other documentation, which can be lost or difficult to find. With a QR code warranty solution, customers can easily submit a claim through a mobile app or online portal by scanning the QR code on their product. This eliminates the need for paperwork and documentation, reducing the time it takes for a claim to be processed and providing customers with a more seamless experience. Real-time Updates on Warranty Claims ------------------------------------ QR code warranty solutions also enhance customer engagement by providing customers with real-time updates on the status of their warranty claims. With traditional warranty systems, customers may have to wait for a response from customer service or check the status of their claims online. This can be a frustrating experience as customers may have to wait for days or even weeks to get an update on their claim. With a QR code warranty solution, however, customers can receive real-time notifications on their mobile app or email about the status of their claim, including when it has been received, when it is being reviewed, and when a resolution has been reached. This can help to keep customers informed and reduce the amount of time they spend waiting for a resolution. Cost Savings for Businesses --------------------------- In addition to enhancing customer engagement, QR code warranty solutions can also help businesses to reduce costs associated with warranty management. By reducing the number of warranty claims that are processed and the amount of time and resources required to manage warranties, businesses can save a significant amount of money. Additionally, by using a QR code warranty solution, businesses can also reduce the number of claims that are denied due to a lack of documentation, further reducing the costs associated with warranty claims. This can help businesses to optimize their operations and cut costs. **Having trouble choosing the perfect warranty management solution for your business?** \- [**Check out the top 5 Warranty Management Software of 2023.**](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)​ Valuable Data on Customers -------------------------- Another way QR code warranty solutions can enhance customer engagement is by providing businesses with valuable data on their customers. With a QR code warranty solution, businesses can track customer behaviour, such as how often they make claims, which products are most likely to be covered under warranty, and which customers are most likely to make a claim. This data can be used to improve products, reduce warranty claims, and improve customer service. For instance, businesses can use the data to identify patterns and trends in customer behavior and use it to develop targeted marketing campaigns. This can help businesses to improve their products and services, and ultimately, retain their customers. **What do leading brands say about NeuroWarranty?** ![How QR code warranty solutions can enhance customer engagement.](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/floreview-1647003918318-compressed-1-1674197718984-compressed.jpg) Conclusion In conclusion, QR code warranty solutions can significantly enhance customer engagement by providing customers with easy access to warranty information, a more convenient way to make warranty claims, real-time updates on the status of their claims, and valuable data on their customer's businesses. These solutions can improve customer satisfaction and ultimately boost a business's bottom line. If you're looking for a comprehensive and user-friendly QR code warranty management solution, [**NeuroWarrantry**](https://www.neurowarranty.com/) is a great option. Our solution is designed to streamline the warranty process, improve customer satisfaction, and boost your bottom line. Contact us today to learn more about how NeuroWarrantry can benefit your business. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Here's how warranty management software can help manufacturers Author: Abhishek Agrawal Published: 2023-01-13 Tags: warranty management solution, warranty management app URL: https://www.neurowarranty.com/blog/warranty software benefits manufacturers ![How can warranty management software help manufacturers?](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-26-1673614585252-compressed.png) Warranty management is a crucial aspect of any manufacturing business. It not only helps in ensuring customer satisfaction but also helps in reducing costs and improving overall business efficiency.  With the advancement of technology, manufacturers are now turning towards warranty management software to streamline their warranty processes and gain a competitive edge in the market. Warranty management software, such as NeuroWarranty, helps manufacturers in several ways. Firstly, it helps in automating the warranty claim process.  This eliminates the need for manual paperwork and reduces the chances of errors. Manufacturers can easily track and manage warranty claims, ensuring that they are processed and resolved efficiently.  With NeuroWarranty, manufacturers can easily create and manage warranty claims, assign them to the relevant team members, track the progress of the claims, and even set up automated notifications for claim status updates.  This not only improves the speed and efficiency of the claim process but also ensures that all claims are handled in a timely and professional manner. But how can you choose an effective warranty management software that suits your business needs? [_**Read this blog to find out the top 5 warranty management software going into 2023.**_](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo) Secondly, the software also helps in tracking warranty expiration dates. This allows manufacturers to proactively inform customers of approaching expiration dates and offer them options for renewing or upgrading their warranties.  This helps in increasing customer retention and sales. With NeuroWarranty, manufacturers can easily set up automated notifications for upcoming warranty expiration dates, making it easy to stay on top of the warranty expiration dates of their products.  This not only helps in increasing customer retention but also helps in identifying new sales opportunities. Thirdly, warranty management software also helps in improving customer service. With all warranty-related information easily accessible in one place, manufacturers can quickly and efficiently resolve customer complaints and queries.  This improves customer satisfaction and helps in building a positive reputation for the business. With NeuroWarranty, manufacturers can easily access all warranty-related information, such as customer details, product information, and claim history, in one centralized location. This makes it easy to resolve customer complaints and queries in a timely and professional manner. Fourthly, the software also helps in reducing costs. With efficient warranty management, manufacturers can reduce the number of warranty claims and avoid paying out unnecessary costs.  This improves overall profitability and helps in maintaining a healthy bottom line. With NeuroWarranty, manufacturers can easily track and analyze warranty-related data, such as claim costs and warranty expiration dates, to identify patterns and trends. This can help in identifying common issues, improving product design, and reducing costs. Finally, warranty management software also provides valuable insights and analytics. Manufacturers can easily track warranty-related data and use it to identify patterns and trends. This can help in identifying common issues, improving product design, and reducing costs.  With NeuroWarranty, manufacturers can easily access real-time data and analytics on their warranty management process, such as claim costs, warranty expiration dates, and customer satisfaction levels. This allows manufacturers to make data-driven decisions and improve their warranty management process. In conclusion, warranty management software is a valuable tool for manufacturers. It not only helps in automating the warranty claim process but also helps in tracking warranty expiration dates, improving customer service, reducing costs and providing valuable insights and analytics.  ​[NeuroWarranty](https://www.neurowarranty.com/) is a leading warranty management software that can help manufacturers streamline their warranty processes and gain a competitive edge in the market.  With its robust features and user-friendly interface, NeuroWarranty can help manufacturers improve the speed and efficiency of their warranty claim process, increase customer retention, and make data-driven decisions to improve their warranty management process.  If you are a manufacturer looking to improve your warranty management process, we recommend you to give NeuroWarranty a try. [**Sign up**](https://calendly.com/aabhishekbindal/neurotags-demo?month=2023-01) for a free trial today and see how it can help take your business to the next level. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## QR Code Warranties: Streamlining the Process for Businesses and Customers Author: Abhishek Agrawal Published: 2023-01-12 Tags: Digital Warranty Management, Warranty Management URL: https://www.neurowarranty.com/blog/QR CODE WARRANTY ![QR Code Warranties: Streamlining the Process for Businesses and Customers](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-25-1673526076617-compressed.png) Warranty claims are an important aspect of any business. They provide customers with protection against faulty products and help to build trust in a brand.  However, the process of resolving a warranty claim can often be time-consuming and complicated for both businesses and customers.  QR codes have emerged as a solution to streamline this process, making it more efficient and convenient for everyone involved. The Benefits of Using QR Codes for Warranty Claims -------------------------------------------------- QR codes offer several benefits when it comes to warranty claims. One of the key benefits is the prevention of warranty fraud. QR codes allow businesses to track and verify warranty claims, ensuring that only legitimate claims are processed. This helps to reduce the risk of fraud and ensures that businesses are not paying out on fraudulent claims. Another benefit of using QR codes for warranty claims is the reduction of overall costs. By automating the process, businesses can reduce the time and resources needed to process claims. This can lead to lower costs for businesses, which can ultimately result in lower prices for consumers. In addition, businesses can gain valuable customer data by using QR codes for warranty claims. The software tracks and records all warranty claims, providing businesses with insights into which products are most frequently claimed and which customers are the most active.  This data can be used to improve product design and customer service, helping to build stronger relationships with customers. How NeuroWarranty Utilizes QR Codes ----------------------------------- NeuroWarranty is a QR Code based warranty management software that utilizes the power of QR codes to automate and digitize the warranty process.  The software uses QR codes to track and verify warranty claims, ensuring that only legitimate claims are processed. This helps to prevent warranty fraud and reduce overall costs. In addition to its fraud prevention and cost-reduction capabilities, NeuroWarranty also makes it easy for customers to register and claim their warranties.  Customers can register their warranties in just one click, making it simple and convenient for them to claim their warranties. Furthermore, NeuroWarranty supports single sign-on, which allows customers to sign in using their Google and Truecaller accounts. This makes it even easier for customers to claim their warranties, as they don't have to create a new account. But how can you choose an effective warranty management software that suits your business needs? [_**Read this blog to find out the top 5 warranty management software going into 2023.**_](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo) Preventing Warranty Fraud with QR Codes --------------------------------------- Warranty fraud is a major concern for businesses, as it can result in significant financial losses. QR codes can help prevent fraud by allowing businesses to track and verify warranty claims.  This helps to ensure that only legitimate claims are processed, reducing the risk of fraud and protecting businesses from financial losses. Reducing Warranty Costs with QR Codes ------------------------------------- Warranty claims can be a significant expense for businesses. By using QR codes to automate the process, businesses can reduce the time and resources needed to process claims. This can lead to lower costs for businesses, which can ultimately result in lower prices for consumers. Gaining Valuable Customer Data with QR Codes -------------------------------------------- QR codes can provide businesses with valuable customer data by tracking and recording all warranty claims. This data can be used to improve product design and customer service, helping to build stronger relationships with customers. Ease of Use with NeuroWarranty ------------------------------ NeuroWarranty is designed to make the warranty process easy for customers. Customers can register their warranty in just one click, and the software supports single-sign-on, allowing customers to sign in using their Google and Truecaller accounts. This makes it even easier for customers to claim their warranties. QR codes offer a powerful solution for streamlining the warranty claim process for businesses and customers. By using NeuroWarranty, you can automate and digitize their warranty process, preventing fraud, reducing costs and gaining valuable customer data. QR code-based warranty management processes offer several benefits including preventing warranty fraud, reducing overall costs and gaining valuable customer data.  By using software like NeuroWarranty, you can easily automate and digitize their warranty process, making it more efficient and convenient for everyone involved. If you're a brand looking to improve your warranty process, consider trying out NeuroWarranty today. With its powerful features and easy-to-use interface, it's the perfect solution for streamlining your warranty claims and gaining valuable insights into your customers. For more information, visit [**here**](https://www.neurowarranty.com/warranty-management-solution) and see for yourself how NeuroWarranty can help your brand. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 5 reasons why your brand needs a warranty registration system Author: Abhishek Agrawal Published: 2023-01-06 Tags: Warranty Management, customer experience URL: https://www.neurowarranty.com/blog/why your brand needs a warranty registration system ![5 reasons why your brand needs a warranty registration system](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-23-1672988308906-compressed.png) As a brand, offering a warranty for your products is a crucial step towards building customer trust and loyalty. It not only gives your customers peace of mind knowing that they can get their product repaired or replaced if something goes wrong, but it also helps to differentiate your brand from the competition.  However, managing warranties can be tedious and time-consuming, especially if you still rely on manual methods such as paper forms and snail mail. This is where a warranty registration system comes in. A warranty registration system is software that automates and streamlines the process of registering and managing warranties. It makes it easier for customers to register their warranties online and for brands to track and manage them.  With a warranty registration system, you can say goodbye to the headache of manual warranty management and hello to improved efficiency and customer satisfaction.  If you are still on the fence about whether your brand needs a warranty registration system, here are 5 compelling reasons to consider: 1. **Improved customer experience:** One of the biggest benefits of a warranty registration system is that it makes it easier for customers to register their warranties online. Instead of filling out lengthy paper forms or sending them through snail mail, customers can simply visit your website and register their warranty with a few clicks. This convenience is sure to be appreciated by customers, leading to a better overall experience and increased customer satisfaction. Additionally, a warranty registration system can also help to improve the overall customer experience by providing easy access to the warranty information and allowing customers to track the status of their warranty claims. 2. **Increased efficiency:** Manual warranty management can be a time-consuming and resource-intensive process, especially if you have a large number of products and customers. A warranty registration system automates many of the tasks involved, such as tracking warranty expiration dates and sending out reminders. This not only frees up your time to focus on other important tasks, but it also helps to reduce the risk of errors and oversights. With a warranty registration system, you can easily track and manage all your warranties in one place, making it easier to see which ones are about to expire or have already expired. This can help you to provide better customer service and avoid any potential issues. 3. **Accurate tracking:** With a warranty registration system, you can keep track of all your warranties in one place, making it easier to see which ones are about to expire or have already expired. This helps you to provide better customer service and avoid any potential issues. For example, if a customer calls to inquire about their warranty, you can easily pull up their information and provide an accurate answer. Additionally, a warranty registration system can also help you to track the status of warranty claims, allowing you to stay on top of any issues and provide timely resolutions. 4. **Reduced costs:** Manually managing warranties can be expensive, especially if you have a large number of products. A warranty registration system helps to reduce costs by automating many of the tasks involved and eliminating the need for paper forms and snail mail. Additionally, by streamlining the warranty management process, you can reduce the risk of errors and oversights, which can save you time and money in the long run. With a warranty registration system, you can easily track and manage all your warranties in one place, making it easier to see which ones are about to expire or have already expired. This can help you to avoid any potential issues and provide better customer service, ultimately leading to increased customer satisfaction and loyalty. 5. **Increased customer loyalty:** By offering a seamless warranty registration process and providing excellent customer service, you can increase customer loyalty and improve your brand reputation. This can ultimately lead to increased sales and increased revenue. Ultimately, a warranty registration system is an essential tool for any brand looking to improve the customer experience, increase efficiency, and reduce costs.  But how can you choose an effective warranty registration software that suits your business needs? [_**Read this blog to find out the top 5 warranty registration software going into 2023.**_](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo) If you are ready to streamline your warranty management process and take your customer service to the next level, consider using a system like [NeuroWarranty](https://www.neurowarranty.com/).  Our software makes it easy for customers to register for warranties with just one click and helps you manage multiple products at once with its inbuilt CRM system. In addition to the benefits mentioned above, a warranty registration system like NeuroWarranty also offers several other features that can help your brand to stand out from the competition.  For example, our software includes an inbuilt CRM system that allows you to manage multiple products on a single screen, making it easier to keep track of your warranties and customer information. This can help you to provide better customer service and build stronger relationships with your customers. ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-02-25-1645791016406-compressed-1-1672988397955-compressed.png) Another benefit of using a warranty registration system like NeuroWarranty is that it can help you to gather valuable customer data and insights.  By tracking customer interactions and warranty claims, you can learn more about your customers and their needs, allowing you to tailor your products and services to better meet their requirements.  This can ultimately lead to increased sales and long-term growth for your business. Don't wait any longer, try [NeuroWarranty](https://www.neurowarranty.com/) today and see the difference it can make for your brand! --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Points to consider when choosing a warranty registration software. Author: Abhishek Agrawal Published: 2022-12-30 Tags: NeuroWarranty, warranty mangement software URL: https://www.neurowarranty.com/blog/null ![Points to consider when choosing a warranty registration software.](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-21-1672389272467-compressed.png) In this blog, we will discuss some of the key factors to consider when selecting a warranty registration software, and why NeuroWarranty's software is the best option on the market. **What to Consider When Choosing a Warranty Registration Software** ---------------------------------------------------------------------- There are several key factors to consider when selecting a warranty registration software for your business. These include: 1. **User-friendliness and ease of navigation:** It is important to find a warranty registration software that is easy to use and navigate, especially if you have a large customer base. A user-friendly interface will make the registration process seamless and hassle-free for your customers and can help to reduce the number of support requests you receive. 2. **Data security:** Your customers' personal and financial information will be stored in the warranty registration software, so it is crucial to choose a platform that has robust security measures in place to protect this data from potential hackers or cyber threats. Look for software that uses encryption and other advanced security measures to ensure that your customers' data is safe and secure. 3. **Integration with existing systems and processes:** A warranty registration software that can integrate with your existing systems and processes can help to streamline your operations and improve efficiency by eliminating the need for manual data entry or duplicate processes. This can save you time and resources, and allow you to focus on running your business. 4. **Single sign-on (SSO) capability:** SSO allows your customers to use a single set of login credentials to access multiple applications and services, which can make the registration process much more convenient for them. Look for a warranty registration software that offers SSO capability to make the process as easy as possible for your customers. 5. **Customer data analysis:** A warranty registration software that can collect and analyze customer data can help you understand your customers' needs and preferences, and allow you to tailor your products and services accordingly. This can give you a competitive edge by helping you to better understand and serve your customers. 6. **Reliable customer support:** It is important to choose a warranty registration software that is backed by a strong customer support team. This will ensure that any issues or questions you have can be quickly and efficiently resolved, so you can focus on running your business. 7. **Collect first-party customer data:** Having a warranty registration software that brings you first-party customer data can provide numerous benefits for your business. First-party data refers to information that is collected directly from your customers through their interactions with your business, such as website visits, purchases, and customer service inquiries. This type of data can be extremely valuable, as it provides you with a more comprehensive understanding of your customer's behaviour and preferences. One of the key benefits of first-party customer data is the ability to personalize your marketing and communication efforts. By analyzing customer data, you can better understand their needs and preferences, and tailor your messaging and products accordingly. This can help to increase customer satisfaction and loyalty, and ultimately drive sales. In addition, first-party customer data can help you to identify trends and patterns in customer behaviour. This can allow you to make informed decisions about your business strategy, such as which products to promote or which marketing channels to focus on. **Why NeuroWarranty's Warranty Management Software is the Best Option:** With all of these factors in mind, it is clear that NeuroWarranty's warranty registration software is the best option on the market. In addition to offering all of the features mentioned above, NeuroWarranty's software has several additional benefits that make it stand out from the competition. But how can you choose an effective warranty management software that suits your business needs? [_**Read this blog to find out the top 5 warranty management software going into 2023.**_](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo) One of the key advantages of NeuroWarranty's software is its single click sign-in feature. This allows customers to easily and quickly register their warranties with a single click, making the process as convenient as possible.  This can help to increase customer satisfaction and loyalty, and reduce the number of support requests you receive. Another advantage of NeuroWarranty's software is its inbuilt customer relationship management (CRM) system. This allows you to effectively manage and track customer interactions and data, which can help you better understand and serve your customers.  The CRM system also includes features such as lead tracking, customer segmentation, and automated email marketing, all of which can help you to improve your customer relationships and drive sales. Thank you for reading about the benefits of having warranty registration software that brings you first-party customer data. If you would like to learn more about this topic or explore the features of NeuroWarranty's software, please visit our website [here.](https://www.neurowarranty.com/) Our team would be happy to answer any questions you may have and help you find the best solution for your business needs. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to utilize warranty management to maximize customer retention? Author: Abhishek Agrawal Published: 2022-12-23 Tags: warranty mangement software, customer retention URL: https://www.neurowarranty.com/blog/null ![How to utilize warranty management to maximize customer retention?](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-19-1671777599130-compressed.png) Warranties are an essential part of any business, especially those that sell physical products. They provide customers with a sense of security and reassurance that if something goes wrong with their purchase, they will be taken care of. In turn, this helps to build trust and loyalty among customers, which is crucial for maintaining a strong customer base and increasing customer retention. However, managing warranties can be a complex and time-consuming process, especially for businesses that sell a large volume of products. That's where warranty management software like NeuroWarranty comes in. With NeuroWarranty, businesses can easily track and manage their warranties, ensuring that customers receive timely and efficient service. But how can businesses utilize warranties to their full potential and maximize customer retention and satisfaction? Here are some tips: Contents * [Offer a generous warranty period](#offer-a-generous-warranty-period) * [Make it easy for customers to claim their warranty](#make-it-easy-for-customers-to-claim-their-warranty) * [Provide prompt and efficient service](#provide-prompt-and-efficient-service) * [Consider offering extended warranties](#consider-offering-extended-warranties) * [Use customer data to retain customers](#use-customer-data-to-retain-customers)  * [Use warranty management software like NeuroWarranty](#use-warranty-management-software-like-neurowarranty) Offer a generous warranty period -------------------------------- One of the most effective ways to demonstrate to customers that you stand behind your products is by offering a generous warranty period. This shows that you have confidence in the quality of your products and are willing to take responsibility for any issues that may arise. Of course, the length of the warranty period will depend on the type of product you sell and the industry you're in. For example, a company that sells appliances may offer a one-year warranty, while a company that sells electronics may offer a two-year warranty. Whatever the length, be sure to clearly communicate the details of your warranty to customers, including what is covered and what is not. Make it easy for customers to claim their warranty -------------------------------------------------- When a customer experiences an issue with their product, the last thing they want is to jump through hoops to claim their warranty. Make it as easy as possible for customers to claim their warranty by providing clear instructions on your website or in the product packaging. You should also provide multiple channels for customers to get in touch with you, whether it's through phone, email, or a contact form on your website. This will ensure that customers can get the help they need in a timely manner, which will go a long way in boosting customer satisfaction. Provide prompt and efficient service ------------------------------------ Once a customer has claimed their warranty, it's important to provide prompt and efficient service to resolve the issue. This means responding to customer inquiries in a timely manner, sending out replacement parts or repaired products as quickly as possible, and keeping customers informed about the status of their warranty claim. By providing excellent service, you'll not only show customers that you value their business, but you'll also increase the chances of them returning to your business in the future. Consider offering extended warranties ------------------------------------- While offering a generous warranty period is a good start, some customers may still be hesitant to make a purchase if they're worried about the longevity of the product. One way to give customers extra peace of mind is by offering extended warranties. Extended warranties provide additional coverage beyond the standard warranty period, giving customers even more protection and reassurance. While these warranties may come with an extra cost, they can be a great way to differentiate your business from the competition and encourage customers to choose your products over others. But how can you choose an effective warranty management software that suits your business needs? [_**Read this blog to find out the top 5 warranty management software going into 2023.**_](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)​ Use customer data to retain customers  -------------------------------------- In addition to helping businesses manage their warranties more efficiently, warranty management software like NeuroWarranty can also provide valuable insights into customer behavior and preferences. By tracking customer interactions and warranty claims, businesses can gather valuable data on what products are most popular and which ones may be causing issues. This information can be used to inform future product development and marketing strategies, as well as to target specific customers with personalized promotions and incentives. For example, if a customer has made multiple warranty claims for a particular product, it may be worth reaching out to them directly via email or phone with a special offer or discount on a newer, improved version of the product. Similarly, if a customer has a history of purchasing from your business, you may want to send them targeted promotions for related products or services via email or SMS. By using customer data collected through the warranty process, such as email addresses and phone numbers, businesses can directly reach out to customers to resell products and retain their business. This can help to increase customer retention and satisfaction, as well as drive additional sales for the business. Overall, using customer data collected through the warranty process can help businesses to better understand their customers, identify opportunities for upselling and cross-selling, and ultimately increase customer retention and satisfaction. Use warranty management software like NeuroWarranty --------------------------------------------------- As mentioned earlier, managing warranties can be a complex and time-consuming process, especially for businesses that sell a large volume of products. That's where NeuroWarranty comes in. NeuroWarranty is a powerful warranty management software that helps businesses track and manage their warranties, ensuring that customers receive timely and efficient service. In conclusion, by offering a generous warranty period, making it easy for customers to claim their warranty, providing prompt and efficient service, and using warranty management software like NeuroWarranty, businesses can effectively utilize warranties to improve customer retention and satisfaction. If you're interested in streamlining your warranty process and maximizing customer satisfaction, learn more about us [**here**](https://www.neurowarranty.com/warranty-management-solution). --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Here's how warranty registration software benefit's you, and how to choose one Author: Abhishek Agrawal Published: 2022-12-16 Tags: NeuroWarranty, warranty management solution URL: https://www.neurowarranty.com/blog/null ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-18-1671185071737-compressed.png) What can warranty registration software do for you? Warranty registration software can greatly improve the efficiency and effectiveness of a company's warranty management process. By automating many of the tasks involved in tracking and managing warranties, warranty registration software can help businesses save time, reduce costs, and improve customer satisfaction. One of the key benefits of warranty registration software is that it allows companies to quickly and easily track the status of warranties.  Rather than manually searching through paper records or spreadsheets, businesses can simply enter a customer's information into the software and instantly see the status of their warranty.  This can be especially helpful for businesses that handle a high volume of warranties, as it allows them to quickly and easily answer customer inquiries about the status of their warranty. In addition to tracking the status of warranties, warranty registration software can also help businesses automate the process of registering warranties.  This can include tasks such as collecting customer information, verifying the purchase of a warranted product, and recording the terms of the warranty. By automating these tasks, businesses can save time and reduce the risk of errors that can occur when manually entering data. Another way that warranty registration software can streamline the warranty process for businesses is by providing tools for analyzing and reporting on warranty data.  This can include features such as the ability to generate reports on warranty claims, warranty expiration dates, and customer satisfaction levels.  By having access to this data, businesses can better understand the performance of their products and make informed decisions about how to improve their warranty processes. One of the major benefits of warranty registration software is that it can improve customer satisfaction by providing a more seamless and efficient warranty experience.  Customers can easily access information about their warranties through the software, and businesses can quickly and easily resolve any issues that may arise.  This can help to reduce the number of customer complaints and improve the overall satisfaction of customers with the company's products and services. In summary, warranty registration software can greatly improve the efficiency and effectiveness of a company's warranty management process.  By automating tasks, providing tools for analyzing and reporting on warranty data, and improving the customer experience, warranty registration software can help businesses save time, reduce costs, and improve customer satisfaction. How to choose warranty registration software? --------------------------------------------- When it comes to choosing a warranty registration software, there are a few key factors that businesses should consider to find the best solution for their needs. Here are some steps to follow when evaluating different warranty registration software options: 1. **Determine your business needs**: The first step in choosing a warranty registration software is to determine what your business needs are. This includes understanding the size of your business, the number of warranties you need to manage, and any specific features or capabilities that you require. 2. **Research different software options**: Once you have a clear understanding of your business needs, start researching different available software options. Look for software that is specifically designed for warranty registration, as these will typically offer the features and capabilities that you need. 3. **Compare features and pricing:** As you research different software options, compare the features and pricing of each option. Make sure to consider both the upfront cost of the software as well as any ongoing fees, such as maintenance or support costs. 4. **Check for integrations:** Many businesses rely on other software systems to manage various aspects of their operations. It's important to choose a warranty registration software that can integrate with these systems to avoid any potential issues or inefficiencies. 5. **Test out the software**: Before making a final decision, it's a good idea to test out the software to ensure that it meets your needs. Many software providers offer free trials or demos that allow you to try out the software before committing. 6. **Consider customer support:** It's important to choose a warranty registration software that offers good customer support, as you may need help with the software at some point. Look for providers that offer phone, email, or chat support, and consider the availability of support hours. 7. **Read reviews:** Finally, be sure to read reviews of different software options from other users. This can help you get a sense of the pros and cons of each option and make a more informed decision. By following these steps, you can choose a warranty registration software that meets your business needs and helps you streamline your warranty management process.  It's important to take the time to thoroughly evaluate different options and test out the software before making a final decision, as choosing the right warranty registration software can make a big difference in the efficiency and effectiveness of your business. [NeuroWarranty's warranty registration software](https://www.neurowarranty.com/warranty-management-solution) automates your warranty process end-to-end and makes it extremely easy for your customers to register. [**_Find out the top 5 warranty registration software going into 2023_**](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)   We hope you found our blog helpful. **The NeuroWarranty warranty software is trusted by 100s of leading brands including, - Syska, JCB, and ResQtech.**  You can sign up for the [warranty management](https://www.neurowarranty.com/) software by scheduling a demo and getting a free 14-day trial here - [get a demo](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-09). An account manager will contact you and organize a call to discuss your business requirements. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Here's how you can use warranty data to your advantage Author: Abhishek Agrawal Published: 2022-12-09 Tags: Warranty Management, customer data URL: https://www.neurowarranty.com/blog/null ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-15-1670586548868-compressed.png) Warranty data is an important source of information for brands. It can provide valuable insights into customer satisfaction, product quality, and service issues. By leveraging warranty data effectively, brands can improve their products and services to better meet customer needs. **What Is Warranty Data?**  Warranty data is information collected from customers when they purchase a product or service with a warranty. This includes the date of purchase, the type of product purchased, any problems encountered during use, and how the problem was resolved (if applicable). The purpose of collecting this data is to identify potential problems that may arise with a particular product or service to prevent them from occurring in the future.  **How Can Brands Use Warranty Data Effectively?**  1. **Identify Product Quality Issues**: Warranty data can be used to identify areas where products are failing or not meeting customer expectations. This allows brands to pinpoint specific components or features that need improvement so they can make necessary changes before more customers experience similar issues. 2\. **Improve Customer Service**: By analyzing warranty data, brands can also identify common customer service issues such as long wait times or unhelpful staff members. With this knowledge, companies can take steps to address these issues and ensure customers have a positive experience when dealing with their brand’s support team. 3\. **Track Trends Over Time**: Analyzing warranty data over time allows brands to track trends in terms of which products are experiencing more failures than others and why certain types of problems occur more frequently than others do. This helps them understand how their products are performing relative to competitors’ offerings so they can make adjustments accordingly if needed. 4\. **Develop New Products & Services**: Finally, by looking at past warranty claims, brands can get ideas for new products and services that could potentially solve existing customer pain points. For example, if many people complain about having difficulty using a particular feature on one device, then developing an easier-to-use version could be beneficial for both the company and its customers. By leveraging warranty data effectively, companies have access to valuable insights into what works well for their customers –and what doesn’t–so they can continually refine their offerings based on real-world feedback. In addition, it gives them an opportunity to develop innovative solutions that address existing pain points while simultaneously creating new revenue streams. Ultimately, effective use of warranty data enables companies to stay ahead of the competition by providing superior products and services that exceed customer expectations every time. **How can you get warranty data?** In many organizations, warranty services and claims procedures are typically handled internally and impact several departments, from the supply chain to customer service. Advanced warranty tracking software like NeuroWarranty works by first replacing your paper-based warranty processing systems with a digital warranty management solution. Digitizing your warranty management process helps your brand by automating claims management. A warranty tracking software allows you to handle all your post-sales support requirements from a single screen, thus saving efforts and costs. ​[NeuroWarranty's warranty tracking software](https://www.neurowarranty.com/warranty-management-solution) gives you complete access to all your warranty data on easy-to-understand and customizable dashboards. [**_Find out the top 5 warranty management software going into 2023_**](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)   NeuroWarranty's smart Analytics dashboards can give you an idea of how your product performs across various geographies and demographics and where you need to improve. This data can help your brand make better decisions in various areas of your business. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 5 must-haves for an unparalleled warranty experience for your customers. Author: Abhishek Agrawal Published: 2022-12-02 Tags: Warranty Management, customer experience URL: https://www.neurowarranty.com/blog/null ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-14-1669975087651-compressed.png) Customer post-sales experience has far overtaken price and product and is now the most important criterion for customers in their buyer journey. A study by [PwC](https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf) points out that 86% of customers consider a positive post-sales experience as their top priority. And your competitors know this! Leading e-commerce brands have made providing a positive post-sales experience with their top priority, so much so that according to a [Gartner research in 2022](https://www.gartner.com/en/marketing/insights/articles/key-findings-from-the-gartner-customer-experience-survey), 81% of the e-commerce brands compete mostly or completely on the post-sales experience.  Warranties are perhaps the most important post-sales touch point for a brand, and if you are not able to provide a satisfactory experience, you can lose the customer forever, even if they liked your product.  **So how can you win customers over?** We strive to create an experience that is helpful, easy to understand and solves your issue quickly. Here are the top elements we look at (and any customer service team should be mindful of) to ensure you have a great experience: Have a transparent warranty plan - ---------------------------------- A positive warranty experience starts by planning your warranty terms. You should have a clear warranty policy and communicate it with your customers. Your customers should have advanced knowledge about the damages that will be covered, the costs, time duration and other variables.  When you're considering what to include in your warranty, be sure that the coverage is clear and that it's clearly stated on the packaging. If you're selling a product with multiple components, it's important to be clear about how the warranty applies to each.  Have an easy registration process -  ------------------------------------ The biggest problem with the registration process is that it's complicated. The registration form is the first thing people see when they visit your website. It’s also where most people leave. Your registration process should be short and clear but not so short that it feels like a forced choice. When someone has to think about what they want, they’re less likely to complete the process.  Ideally, you should be replacing forms with dynamic web apps where customers can not only register their warranty but also track, claim and use more of your post-sales services. A clear process to handle claims -  You should set up a clear process with both your customer service teams and your customers for warranty claims. If your customers want to file a claim, they should be able to do it easily, and your customer service teams should be able to resolve them easily.  Customers, when claiming a warranty, have to first find old purchase bills and warranty documents to get started with the process.  Not being able to find the correct documents eliminates around 50% of the user from even claiming a warranty. This is an extremely bad experience for any customer not only will he lose faith in your brand. You can avoid this by automating and digitizing the warranty claims process for your end customers, find how you can do it here -  Have easy customer communication -  ----------------------------------- This is a big one - a great customer experience starts with real communication. It should be very easy to get in touch with the customer service team, whether via phone, email or chat.  NeuroWarranty's warranty management software, with the help of its inbuilt CRM, sets up a direct communication channel between you and your customers.  The customer service teams can manage customer communication on a single interface with minimal effort.  [**_Find out the top 5 warranty registration software going into 2023_**](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)   Have a fast timeline for resolution -  -------------------------------------- A fast timeline means you get a decision on your claim quickly, and you're not left waiting weeks for an answer. A study found that [12% of people](https://www.statista.com/statistics/815599/causes-of-customer-service-frustration-us/) report a lack of speed as their biggest customer service frustration. To resolve claims faster you need to have all your warranty-related processes set on a single easy-to-access dashboard and an easy communication channel between you and your customers.  NeuroWarranty's warranty management software, with the help of its inbuilt CRM, sets up a direct communication channel between you and your customers.  The customer service teams can manage customer communication on a single interface with minimal effort.  **What do leading brands say about NeuroWarranty?** ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-02-25-1645791016406-compressed-1669975168633-compressed.png) ​We hope you found our blog helpful. **The NeuroWarranty warranty software is trusted by 100s of leading brands including, - Syska, JCB, and ResQtech.**  You can sign up for the [warranty management](https://www.neurowarranty.com/) software by scheduling a demo and getting a free 14-day trial here - [get a demo](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-09). An account manager will contact you and organize a call to discuss your business requirements. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Warranties can be a Twitter nightmare, here's how you can avoid it. Author: Abhishek Agrawal Published: 2022-11-25 Tags: Warranty Management, customer experience URL: https://www.neurowarranty.com/blog/null ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-13-1669379206575-compressed.png) Twitter is in a weird phase now, with some people even doubting its future, but one thing no one can doubt is how important Twitter has played in allowing customers to complain directly to brands and getting their voices heard. But what is a great tool for customers becomes an image problem for brands, as a large number of customers tag brands in their complaint tweets, and potential customers are driven away. Customer post-sales experience has far overtaken price and product and is now the most important criterion for customers in their buyer journey. But how big is the change? A study by [PwC](https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf) points out that 86% of customers consider a positive post-sales experience as their top priority, and seeing negative tweets will only stop your potential customers from becoming your customers. Leading e-commerce brands have made providing a positive post-sales experience with their top priority, so much so that according to a [Gartner research in 2022](https://www.gartner.com/en/marketing/insights/articles/key-findings-from-the-gartner-customer-experience-survey), 81% of the e-commerce brands compete mostly or completely on the post-sales experience.  In our study of complaints on Twitter, the most number of tweets were found to be regarding a brand's warranty process, which frustrated customers complying about their warranties not being processed in time. What are customers saying about the warranty process of leading brands? ----------------------------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/screenshot-65-1669377099299-compressed.png) ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/screenshot-89-1669378894777-compressed.png) ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/screenshot-90-1669378909647-compressed.png) ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/screenshot-27-copy-1669378935318-compressed.png) ​What has forced customers to take to Twitter? ---------------------------------------------- Customers often have to go through a lot of hassle while claiming warranties, be it finding the necessary documents or endless calls with your customer support team. Customers, when claiming a warranty, have to first find old purchase bills and warranty documents to even get started with the process. Owing to the large volume of consumer products purchased by customers these days, it is nearly impossible to secure old documents of every purchase. Not being able to find the correct documents eliminates around 50% of the user from even claiming a warranty. This is an extremely bad experience for any customer not only will he lose faith in your brand but will also advise their friends and family, to not buy from you. Even if a customer can find their documents, brands require customers to go to the exact dealer they bought their product from to replace it. In a world where buying is a matter of clicks and people are constantly on the move a large number of customers move away from their buying location which makes them ineligible for their warranty claim. But inefficient warranty communication takes the top spot when brands request a warranty claim, they expect to hear back. But small team sizes, high product sales, et, puts a lot of stress on the customer support teams resulting in efficient communication, pending claims and frustrated customers. [**_Find out the top 5 warranty registration software going into 2023_**](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)   How can you avoid this? ----------------------- Advanced warranty management software like [NeuroWarranty](https://www.neurowarranty.com/warranty-management-solution) are solutions that automate and digitize your warranty management processes end to end.  Warranty management software NeuroWarranty does that by replacing your paper-based warranty process with a QR code-based warranty process. QR code-based warranty cards are placed on the product or inside the product packaging.  As end customers scan the QR code to register their product, they get directed to a custom build page that gets brands' valuable data like Names, email ids, phone numbers and more.  After successfully registering their product, customers no longer have to secure purchase bills and warranty cards. Customers can now register, claim and manage all their product warranties on a single screen and with a single click.  We hope you found our blog helpful. **The NeuroWarranty warranty software is trusted by 100s of leading brands including - Syska, JCB, and ResQtech.** You can sign up for the [warranty management](https://www.neurowarranty.com/) software by scheduling a demo and getting a free 14-day trial here - [get a demo](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-09) when you schedule a demo, an account manager will contact you and organize a call to discuss your business requirements. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Why you should always use Warranty Software in place of a Website Form Author: Abhishek Agrawal Published: 2022-11-18 Tags: NeuroWarranty, warranty mangement software URL: https://www.neurowarranty.com/blog/null ![Why you should always use Warranty Software in place of a website form](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-10-1668753341900-compressed.png)  Whether you are a small D2C brand or a large corporation, the ability to make your customers register their products for warranty is critical for success.  Making customers register for a warranty not only makes the process a lot simpler for future claims but also gets you important first-party customer data. The customer data can then be used to build a personal connection with your marketplace and retail customers. As brands slowly start to digitize their warranty processes, a large number of brands think a form on a website is all they need to get their customer to register their warranty.  Warranty solutions often end up being too complicated for users to register, resulting in low registration rates. The registration form is the first thing people see it’s also where most people leave. The problem with website forms is it is one size serves all solution. No matter what product they buy, all customers will be directed to the same page. As a result, they have to enter details like product id, SKU, model etc resulting in a high drop-off rate. **But talk to your customers, and you'll realize the shortcomings of a website form/ web page.** **What is the difference between using a web form vs a warranty solution?** Web Form Warranty Software 1 They are not personalized. Personalize the form for different languages based on the scan location. 2 Customers have to enter details like product id, SKU ID, model number etc, leading to a drop-off rate of more than 70% Liberate customers from having to enter technical details like product id, SKU ID etc, as each QR code is unique for every product and SKU. 3 Website forms cannot be used for anything more than registering warranties, like providing product information or showing relevant demo videos. Allow you to use the warranty touchpoint to educate the customers and showcase your product features using images and videos. 4 Website forms can't be used to upsell as there is no information available about the product purchased in the first place. Upsell relevant products to customers based on their current purchases. **​**Warranty forms should be short and clear but not so short that it feels like a forced choice. When someone has to think about what they want, they’re less likely to complete the process. Take advantage of the fact that you have their attention by making sure there are no mistakes on the form itself or in its instructions. So what can you do to make the warranty registration process more efficient? **Using a QR-based warranty software like NeuroWarranty allows you to** ​ When using a QR code-based solution, each QR code is customized for different SKUs and products, cutting down the amount of information needed by customers.  Brands that shifted from website forms to QR code-based solutions saw their registration rates rise by as much as 200%. A Warranty management software collects valuable information about each customer, such as their name, e-mail address and any other information they provide during registration.  Data is then used to increase repeat sales, manage warranty claims and improve customer satisfaction. But a lot of brands, despite having a warranty management process in place, suffer from extremely low warranty registration rates. If you are one of them, how can you increase your warranty registration rates?  NeuroWarranty is amongst one of the most easy-to-use warranty registration software available in the market right now -[**Click here**](https://ndemo.neurotags.in/productDetails/62d64464e292381b6f7ec123/) to get the complete product experience. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Here's how warranty management software can get you first-party customer data Author: Abhishek Agrawal Published: 2022-11-11 Tags: warranty mangement software, customer data URL: https://www.neurowarranty.com/blog/null ![Here's how warranty management software can get you first-party customer data](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-7-1668163673613-compressed.png) Customer data will drive business growth going into the future, but as third-party cookies continue to decline, brands are looking for ways to equip themselves with first-party data to re-market effectively. But is collecting first-party customer data that easy? Nearly half of marketing leaders say they are not adequately leveraging first-party data sources in their marketing decision-making, according to a recent Forrester study commissioned by Eyeota. Product Warranty Registrations - a process by which customers of a product can register their warranty with the brand to automate their claims process, is an amazing opportunity to collect first-party customer data.  Customers are often excited about new purchases and are extra cautious to set up all the necessary documentation. Having an easy digital warranty registration software to take advantage of this can skyrocket customer data acquisition.  **What are the advantages of collecting first-party data with warranty management software?** --------------------------------------------------------------------------------------------- When customers register with your brand, they provide their contact information and other details that help you better understand them and their needs.  1\. First-party customer data is available from all your customers, in one place, including your marketplace and offline retail customers. This means you can view customer information like purchase history, contact details and more, all on a single dashboard. 2\. You can build custom reports for each customer that show their past behaviour and give you information on how to sell them the most successful products in future. This can help you to send targeted emails and remarket effectively to retain maximum customers. 3\. Digital warranty management software helps you maintain a record of all products which your customers buy, making warranty registrations and claims extremely simple. How can you collect first-party data during customer onboarding? ---------------------------------------------------------------- The users can scan the QR code with any app even their phone camera. The QR code directed users to a custom build web app, wherein users can register their warranty for any future claims in just a single click. The users do this by entering in their personal and product details, with single-sign-on features enabled giving them the option to sign in through Google and Truecaller.  This meant that users did not have to remember their credentials for signing in and all the details submitted were verified.  Once registered, customers can be reached by email, SMS and WhatsApp (using the data provided on the web app) with confirmation messages and links for future claims.  This enabled brands to reach every customer personally, including Amazon and retail customers, opening up remarketing and reselling opportunities.  Whenever a customer wanted to claim a warranty, all they had to do was go on the web app, using links on their emails, SMS and WhatsApp, and click a button. [**_Find out the top 5 warranty registration software going into 2023_**](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)   **Leading brands are using warranty registration to collect first-party data.** ------------------------------------------------------------------------------- Consumer electronics giant Wayona knew the importance of first-party data but was struggling to get it as they were heavily dependent on marketplaces and offline retail for their sales.  In partnership with NeuroWarranty, the brand focused on its customer onboarding process to get first-party customer data and engage customers. Equipped with first-party data of its customers Wayona was able to increase its repeat sales by a whopping 28% and bring down its customer support costs by 50%. Customer onboarding is a vital opportunity to collect first-party data. Using the onboarding experience to get first-party data allows you to engage your customers with other offerings while they are still in the buying phase, versus retargeting the current product owner in other, less effective mediums.  In addition to related products, customer onboarding is an excellent opportunity to sell product subscriptions, extended warranties and premium services. We hope you found our blog helpful. **The NeuroWarranty warranty software is trusted by 100s of leading brands including - Syska, JCB, and ResQtech.**  ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-02-25-1645791016406-compressed-2-1668163649254-compressed.png) You can sign up for the [warranty management](https://www.neurowarranty.com/) software by scheduling a demo and getting a free 14-day trial here - [get a demo](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-09) when you schedule a demo, an account manager will contact you and organize a call to discuss your business requirements. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Here's how you can increase your warranty registration rates Author: Abhishek Agrawal Published: 2022-11-01 Tags: Warranty Management, warranty mangement software URL: https://www.neurowarranty.com/blog/null ![Here's how you can increase your warranty registration rates](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-5-1667300448698-compressed.png) **Make the warranty registration process as simple as possible**  Warranty solutions often end up being too complicated for users to register, resulting in low registration rates. The registration form is the first thing people see, it’s also where most people leave. Warranty forms should be short and clear but not so short that it feels like a forced choice. When someone has to think about what they want, they’re less likely to complete the process. Take advantage of the fact that you have their attention by making sure there are no mistakes on the form itself or in its instructions. NeuroWarranty is amongst one of the most easy-to-use warranty registration software available in the market right now - [**Click here**](https://ndemo.neurotags.in/productDetails/62d64464e292381b6f7ec123/) to get the complete product experience. **Incentivise customers for registering their warranty**  --------------------------------------------------------- The more you can provide for your customers, the more likely they are to become loyal and repeat customers. The best way to do this is by giving customers something in return for successfully registering their warranty with you. A brand can offer extended warranties, discount coupons or loyalty points to customers if they register their warranty. Or it might send them an e-mail about new products and services. The key is to make sure that the customer has something of value to receive from registering with the company. **Have Help and Support always ready**   ---------------------------------------- Simplify access to help, support, and assist. This means that there should be a single place where customers can go to ask questions, get answers, and find resources. You may also want to consider using an automated system for handling customer inquiries. This will allow you to quickly respond to inquiries and focus on other aspects of your business without having to deal with low-priority issues or follow up with customers who haven't been able to resolve their issues. When choosing a warranty management software for your brand always look for a solution like NeuroWarranty, which has an inbuilt CRM. An inbuilt CRM will make the life of your support executive a lot easier and also save you additional costs of buying different CRM tools.  ​[**Know the top 5 warranty management software of 2022**](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)​ Make sure your customers trust you with their data   ---------------------------------------------------- When it comes to data protection, customers are concerned about their privacy and the safety of their personal information. They also want to know that the company they do business with is committed to protecting their data. Be clear about what information you collect and why. Explain how you use it, specifically how it's used for marketing purposes and how long you keep it. If there are any sensitive pieces of information, explain those as well. Provide clear instructions on how to opt out of online tracking and third-party collection of data. You can even let customers know if they're already being tracked through other channels or if they can opt-out differently than just turning off cookies. Let customers know what happens to their information if something goes wrong (for example, if someone hacks into your website). Then explain what steps you're taking now and in the future to prevent this from happening again.  Remove extra fields from the form --------------------------------- The first step in increasing your warranty registrations is to eliminate as many fields as possible. By doing so, you will reduce the amount of data you need to enter for each order and make it easier for customers to complete their purchases. You can do this by letting customers choose options from dropdown menus or by allowing them to enter certain information in boxes below the options. This approach makes it easy for customers to choose from a variety of options without having to search through lengthy textboxes or narrow fields. Offer single sign-on - ---------------------- Most people have multiple passwords to remember, and a good number of people forget their passwords a lot. Allowing users to log in with phone numbers and e-mails will save your customers from a lot of hustle. This process is called single sign-on, and it allows someone to register with one click. It can be a tricky design aspect to add to your website or app, but we think it is worth the extra effort. Keep in mind that most people would trust a single sign-on process more than one without it. NeuroWarranty is amongst one of the most easy-to-use warranty management available in the market right now -[**Click here**](https://ndemo.neurotags.in/productDetails/62d64464e292381b6f7ec123/) to get the complete warranty experience. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Here's how a Warranty Program can boost your Customer Retention Author: Abhishek Agrawal Published: 2022-10-18 Tags: Warranty Management, customer retention URL: https://www.neurowarranty.com/blog/null ![How warranty program can increase customer retention](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-3-1666091479499-compressed.png) With about half of a company’s revenue is from approximately **8% of its most loyal consumers**. Customer retention is the key to long time growth for consumer product businesses.  At a point when customers are overwhelmed by options, whether a customer retains or not broadly is decided by two important factors  1. **Their experience with your brand after their purchase** 2. **Your remarketing efforts.** Product warranties are an excellent way to win your customer's trust and retain them, research finds that 81% of customers say a positive warranty claims experience makes them more likely to purchase from the company again. To leverage warranties to grow your customer retention rates, it’s important to understand the basics of customer retention. Let’s take a look at what customer retention is, why it’s important, and how a warranty program can help you in your customer retention goals. What Is Customer Retention? --------------------------- Customer retention is the measure of the number of returning customers who have multiple transactions over some time.  Customer retention strategies focus on ways to build a loyal base of repeat customers. Loyal customers maintain a long-term relationship with your brand that keeps them coming back.  You can calculate your customer retention rate by first determining a set period over which to measure your customers. Then look at the number of customers at the beginning and end of that period and count how many of them are new.  If you calculate your customer retention rate over a year, the equation would look like this:  _Total customers by end of the year − new customers within the year_ _\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\__ _Total # of customers at the start of the year_  Retention rates will vary depending on the industry and product type. Try measuring the retention rate over several periods and see whether you have a general trend of an increase or decrease in repeat customers. How does NeuroWarranty's warranty management software help you increase customer retention? ------------------------------------------------------------------------------------------- Warranty management software helps brand increase customer retention by  ### Digitizing warranty registrations to provide a positive post-sales experience. Most customers think of warranty claims as a hassle-filled process as traditional paper-based warranty programs make them secure their old bills and warranty cards and present them at the time of warranty claims.  This becomes annoying for your customers as it is difficult to secure old paperwork, and customers are often buying new products almost every week, making it more difficult to manage multiple warranties. Enabling digital warranty registrations at the time of purchase allows customers to digitally register their brand for a future warranty claim, saving them from the hassle of managing exhaustive paperwork. Educating your customers Your warranty process is a crucial post-sales touchpoint with your customers and should be used to educate and engage them in activities more than just warranties. NeuroWarranty's warranty registration solution creates for you a custom landing page that your customers get directed to while registering warranties you can use this digital real estate to educate and engage your customers by providing how-to guides, answering FAQs, collecting feedback and even cross-selling related products.  ### Automating claims for an unparalleled post-sales experience Warranty claims are the true test of a brand's post-sales experience. And depending on their warranty claims experience of their current purchase, the customer will decide if they want to engage with your brand again.  The best way to win customers over is to automate your claims process. NeuroWarranty automates your claims process by allowing your customers to claim a warranty in a single click, and at the same time, saving you money and labour spent in managing these claims.  ### Enabling warranty tracking Advanced warranty tracking software not only makes warranty tracking easier for the brands but also enables customers to track and manage multiple claims at once. NeuroWarranty's warranty tracking solution allows customers to claim, track and manage multiple claims on a single screen. Allowing users to track their claim status, and at the same time, saving costs spent on physical customer communication and support tickets.  ### ​Easing communication with your customers Customers, when registered for a warranty claim, want constant updates on their claim status, but ensuring that their customers are aware of their warranty claim's status is an expensive and time-consuming process.  NeuroWarranty's warranty management software, with the help of its inbuilt CRM, sets up a direct communication channel between you and your customers. The customer service teams can manage customer communication on a single interface with minimal effort.   ### Helping you remarket effectively Customer data is a gold mine for any business and is the biggest advantage that they could have. Businesses use it to help them retain their existing customers by utilizing a loyalty program and acquiring new customers for their other products through a cross-selling strategy.  [**_Find out the top 5 warranty registration software going into 2023_**](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)    They can also use customer data to tailor every online marketing campaign to their existing customers to increase their return rates. Customer data can be used to promote businesses in a way that's more personal because it's like having a relationship with every customer. ​[Get data of your Amazon and other marketplace customers now](https://www.neurowarranty.com/collect-offline-consumer-data). NeuroWarranty's [warranty management software](https://www.neurowarranty.com/warranty-management-solution) specializes in delivering end-customer data to brands, and at the same time, helps brands build a profitable interaction with their customers.  To know how NeuroWarranty helped market leader Syska increase profits by harnessing customer data read the complete case study [here](https://www.neurowarranty.com/blog/warranty-management-solution-for-the-consumer-electronics-industry-case-study-cl027nbcy55861pm8ipb99ulw).  It is impossible to remarket to existing customers without having their data. Most consumer brands struggle with remarketing as their sales channels, Amazon and retail, do not allow them to access or collect end-customer data.  NeuroWarranty's warranty management software boosts your repeat sales by bringing you data from all your end customers (Amazon and retail). Allowing your marketing teams to reach your customers and boost repeat sales by personalizing and segmenting their marketing message using data provided by the warranty management software.  Investing in advanced warranty management software like NeuroWarranty not only helps you provide your existing customers with an unparalleled post-sales experience but also helps you gather end-customer first-party data and resell effectively.  What do leading brands say about NeuroWarranty? ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-02-25-1645791016406-compressed-1666097271906-compressed.png) The Key to Customer Retention Companies that retain more customers are those that are dedicated to providing a top-notch customer experience that delights consumers.  Customer-centric retailers should make sure that a positive customer experience applies to every aspect of their business. A positive warranty customer experience from beginning to end is key to leveraging warranties to increase your customer retention. Want to boost your customer retention rates? Schedule a call with our solution experts now - [**Schedule A Call.**](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-10)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Keys to delivering an unparalleled warranty experience. Author: Abhishek Agrawal Published: 2022-09-27 Tags: Warranty Management, customer experience URL: https://www.neurowarranty.com/blog/null ![Keys to deliver an unparalleled warranty experience](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-1664280915445-compressed.png) Warranty is evolving. It’s no longer about replacing broken products. Instead, leading consumer brands are using warranty as another touchpoint in the customer journey to build brand loyalty and drive sales. Other organizations are using warranty data to gain insights into equipment performance and develop future-looking service contracts. A negative customer experience with a warranty process is an unfortunately common situation. A frustrating experience with customer service is the first thing that will make your customers look elsewhere for a new brand or service provider.  Keys to a Positive Customer Experience -------------------------------------- **Have an easy warranty registration process** ---------------------------------------------- ![have an easy warranty process for good customer experience](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2-1664280963163-compressed.png) A smooth and pleasant first warranty experience is the basis on which you build your post-sales connection with your customers, hence you must ace it.  The biggest problem with the registration process is that it's complicated. The registration form is the first thing people see when they visit your website. It’s also where most people leave. Your registration process should be short and clear but not so short that it feels like a forced choice. When someone has to think about what they want, they’re less likely to complete the process. Ideally, you should be replacing forms with dynamic web apps where customers can not only register their warranty but also track, claim and use more of your post-sales services. NeuroWarranty is one of the most easy-to-use warranty registration software available in the market right now. Using single sign-on, customers can register their product with a single click - [**Click here**](https://ndemo.neurotags.in/productDetails/62d64464e292381b6f7ec123/) to get the complete product experience. **Easy customer communication** ------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/3-1664281013102-compressed.png) Customers, when registered for a warranty claim, want constant updates on their claim status, but ensuring that their customers are aware of their warranty claim's status is an expensive and time-consuming process.  This is a big one - a great customer experience starts with real communication. It should be very easy to get in touch with the customer service team, whether via phone, email or chat. They should be accessible and respond quickly. Being able to get an answer from a knowledgeable person, rather than getting passed off from representative to representative (or worse, an automated system), makes all the difference in the world. NeuroWarranty's warranty management software, with the help of its inbuilt CRM, sets up a direct communication channel between you and your customers. The customer service teams can manage customer communication on a single interface with minimal effort. **Resolving claims faster**  ---------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/4-1664281048592-compressed.png) Customers request a claim when they encounter a problem with your product and are in a stressful state, often even doubting whether their claim will be resolved or not. This is an excellent time to win customers over by solving their claims at the earliest. Time is really of the essence in the warranty process as longer processing times often get customers sceptical and you end up with an angry tweet by an unsatisfied customer.  A warranty management software can help you easily track the progress of each claim and process each stage faster. By allowing the system to automate menial jobs, your employees will have more time to focus on bigger tasks and improve their skills.  **Using real-time data** ------------------------ ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/5-1664281068737-compressed.png) Warranty management software should provide access to reliable real-time data and advanced analytics. With this, you can monitor product quality and notice patterns in customer behaviour, gaining valuable insights into cost-saving opportunities. Put instant claims analysis against entitlement. Data can help you streamline your warranty claims service. Using reports from the analytics dashboards, brands can review the process at scale and figure out new easier processes. Analyzing the data will allow you to look into your post-sales customer service and find out which step the customer finds the most exhaustive and time-consuming.  **Automating the process** -------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/6-1664281096246-compressed.png) Traditional warranty management processes are manual and labour intensive, thus driving up costs. Automating the warranty process with the NeuroWarranty software allows you to reduce your dependency on customer support executives and reduce customer support costs. Automating the process allows brands to manage a large number of warranty claims at once on a single screen, thus cutting down the operational cost significantly.  Automating time-consuming and repetitive administrative tasks frees up your personnel talent to do what you’re paying them for strategic warranty management that drives your business forward. Administrative tasks are also more susceptible to human error, so eliminate the costly do-overs by letting warranty management software do what it does best. **What do leading brands say about NeuroWarranty?** ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-02-25-1645791016406-compressed-1-1664281302006-compressed.png) We hope you found our blog helpful. ts. **The NeuroWarranty warranty software is trusted by 100s of leading brands including - Syska, JCB, and ResQtech.** You can sign up for the [warranty management](https://www.neurowarranty.com/) software by scheduling a demo and getting a free 14-day trial here - [get a demo](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-09) when you schedule a demo, an account manager will contact you and organize a call to discuss your business requirements. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## What consumer electronics brands can learn from Mobilla | Mastering the warranty claims process Author: Abhishek Agrawal Published: 2022-09-20 Tags: Warranty Management, consumer electronics URL: https://www.neurowarranty.com/blog/null ![warranty management software for consumer electronics brands](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-1-1663676974565-compressed.png) Having an amazing product is only a job half done in a competitive market like consumer electronics. If brands want to survive and grow in the long run, they need to provide better customer experiences than their competitors. But is the customer experience that important? According to [Gartner research in 2022](https://www.gartner.com/en/marketing/insights/articles/key-findings-from-the-gartner-customer-experience-survey), 81% of the e-commerce brands compete mostly or completely on the post-sales experience.  Warranty claims are perhaps the most important part of the post-sales experience as it helps customers build trust with your brand, if you are unable to provide a satisfactory warranty claims experience, your customers will most likely avoid any further interaction with your brand (or even worse discourage their friends and family too). Contents * [How is Mobilla mastering the art of consumer warranties -](#how-is-mobilla-mastering-the-art-of-consumer-warranties)  * [What issues was Mobilla facing?](#what-issues-was-mobilla-facing) * [How does the Mobilla warranty process work?](#how-does-the-mobilla-warranty-process-work) * [How can your brand do the same?](#how-can-your-brand-do-the-same) * [NeuroWarranty guarantees -](#neurowarranty-guarantees)  About Mobilla -  Mobilla has been a consumer electronics leader in India for more than 20 years and has two major categories - Lifestyle accessories and consumer accessories covering among them 50 + product lines.  With an increasing D2C presence and well-established marketplace sales, Mobilla has emerged as a consumer electronics leader in India. Unparalleled warranty claims and replacement processes are a major USP of Mobilla, which is reflected, in its high customer retention rates. How is Mobilla mastering the art of consumer warranties -  Mobilla realized soon enough the importance of a hassle-free, customer-centric warranty process.  ### What issues was Mobilla facing? 1. High Warranty management costs. 2. Low customer participation 3. Low customer satisfaction as claims could not be verified, as warranty cards and purchase bills were often lost. 4. Struggling to manage product warranties across different SKUs and increasing sales 5. Ineffective customer communication during warranty claims Mobilla was using a traditional paper-based warranty process, which made it very difficult for Mobilla and its customers to manage warranty claims.  Mobilla soon realized that it may be impossible to use the same in light of increasing SKUs and sales.  Mobilla's search for a suitable solution led them to NeuroWarranty. Mobilla realized that this was the most cost-effective, robust solution that could cater to their massive distribution network without additional effort in the minimum time frame.  How does the Mobilla warranty process work? Partnering with NeuroWarranty, mobilla was successful in implementing an automated warranty process. Mobilla's customers have to first scan the QR code of a warranty card included in every product box. ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/registration-process-1663677184072-compressed.jpg) The warranty registration process for Mobilla. The users can scan the QR code with any app, and even their phone camera, the QR code directed users to a custom build a web app, wherein users can register their warranty for any future claims in just a single click. The users do this by entering in their personal and product details, with single-sign-on features enabled giving them the option to sign in through Google and Truecaller. This meant that users did not have to remember their credentials for signing in and all the details submitted were verified.  Once registered Mobilla reached out to customers by email, SMS and WhatsApp (using the data provided on the web app) with confirmation messages and links for future claims.  This enabled Mobilla to reach every customer personally including Amazon and retail customers, opening up remarketing and reselling opportunities.  Whenever a customer wanted to claim a warranty all they had to do was go on the web app, using links on their emails, SMS and WhatsApp, and click a button.  ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/warranty-claim-mobilla-1663677210648-compressed.jpg) The warranty claims process for Mobilla. The automated warranty management process transformed Mobilla's post-sales service as it allowed it to- 1. Automate the warranty process. 2. Increase customer participation. 3. Enable customers to claim a warranty with a single click. 4. Enable customers to track the status of their claims. 5. Solve customer queries and collect feedback in real-time using NeuroWarranty's inbuilt CRM. 6. Resell effectively to amazon and retail customers using customer data. Mobilla could soon feel the difference and observed that customer support requests fell drastically, as customers could now manage warranties on their own this allowed Mobilla to focus more on other parts of the business. **About NeuroWarranty** Mobilla achieved this and much more using the NeuroWarranty warranty management software.NeuroWarranty not only helped Mobilla provide a superior customer experience but also helped Mobilla increase its repeat sales by bringing it data from its amazon and retail customers.  How can your brand do the same? NeuroWarranty's [warranty management software](https://www.neurowarranty.com/) is helping Mobilla, Syska, Smartshout and 100+ leading brands increase their repeat sales by transforming their postsales services.  **What are you waiting for?** Make Warranty Management Software your Strategic Advantage! [**_Check out the list of the best warranty management software for the year 2022._**](https://neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo) ### NeuroWarranty guarantees -  1. Increase in revenue and profit 2. Up to 90% decrease in warranty-related costs. 3. Up to 28% increase in repeat sales. 4. 100% Reduction in fraudulent warranty claims 5. Data of your Amazon, Flipkart and retail end customers 6. 5X customer engagement compared to your competitors.  7. Increase your D2C sales.  If you wish to convert your warranty expenses into a profit-making asset, schedule a call with our solution experts and get a solution that has delivered results for market leaders in the consumer electronics segment. [Schedule a call now.](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-02) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How can you deliver an unparalleled post-sales experience using a warranty solution? Author: Abhishek Agrawal Published: 2022-09-13 Tags: Warranty Management, customer experience URL: https://www.neurowarranty.com/blog/null ![How can you deliver an unparalleled post-sales experience using a warranty solution?](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-3-dyrect-1663072886665-compressed.png) Your competitors are no longer competing with your product or your pricing... So what exactly is their game plan? Research by [Gartner](https://www.linkedin.com/company/gartner/) shows that in 2022, 81% of the brands mostly or completely compete only on customer experience. A positive post-sales experience is now the most important criterion for customers in making their buying decisions. A study by [PwC](https://www.pwc.com/us/en/advisory-services/publications/consumer-intelligence-series/pwc-consumer-intelligence-series-customer-experience.pdf) points out that 86% of customers consider a positive post-sales experience as their top priority. A hassle-free warranty process is one of the most important aspects of the post-sales experience, as it show's your customers that you care about them even after the purchase and helps build trust between you and your customers for future transactions.  **So how can you exactly provide an unparalleled post-sales experience to your customers using your warranty process?** 1\. Digitize warranty registrations to provide a positive post-sales experience. -------------------------------------------------------------------------------- Most customers think of warranty claims as a hassle-filled process as traditional paper-based warranty programs make them secure their old bills and warranty cards and present them at the time of warranty claims.  This becomes annoying for your customers as it is difficult to secure old paperwork, and customers are often buying new products almost every week, making it more difficult to manage multiple warranties. Enabling digital warranty registrations at the time of purchase allows customers to digitally register their brand for a future warranty claim, saving them from the hassle of managing exhaustive paperwork.  2\. Educate your customers -------------------------- Your warranty process is a crucial post-sales touchpoint with your customers and should be used to educate and engage them in activities more than just warranties. NeuroWarranty's warranty registration solution creates for you a custom landing page that your customers get directed to while registering warranties you can use this digital real estate to educate and engage your customers by providing how-to guides, answering FAQs, collecting feedback and even cross-selling related products.  3\. Automate claims for an unparalleled post-sales experience ------------------------------------------------------------- Warranty claims are the true test of a brand's post-sales experience. And depending on their warranty claims experience of their current purchase, the customer will decide if they want to engage with your brand again.  The best way to win customers over is to automate your claims process. NeuroWarranty automates your claims process by allowing your customers to claim a warranty in a single click, and at the same time, saving you money and labour spent in managing these claims.  How does NeuroWarranty's warranty management solution automate warranty claims? 4\. Enable warranty tracking ------------------------------- Advanced warranty tracking software not only makes warranty tracking easier for the brands but also enables customers to track and manage multiple claims at once. NeuroWarranty's warranty tracking solution allows customers to claim, track and manage multiple claims on a single screen. Allowing users to track their claim status, and at the same time, saving costs spent on physical customer communication and support tickets.  ​[**_Check out the list of the best warranty management software_**](https://neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)**_._**​ 5\. Communicate with your customers ----------------------------------- Customers, when registered for a warranty claim, want constant updates on their claim status, but ensuring that their customers are aware of their warranty claim's status is an expensive and time-consuming process.  NeuroWarranty's warranty management software, with the help of its inbuilt CRM, sets up a direct communication channel between you and your customers. The customer service teams can manage customer communication on a single interface with minimal effort.  6\. Resell, cross-sell and upsell --------------------------------- Repeat sales are driving business growth, and customer retention has far overtaken customer acquisition and is the top priority of all e-commerce brands.  But it is impossible to remarket to existing customers without having their data. Most consumer brands struggle with remarketing as their sales channels, Amazon and retail, do not allow them to access or collect end-customer data.  NeuroWarranty's warranty management software boosts your repeat sales by bringing you data from all your end customers (Amazon and retail). **How does the warranty solution work?** Allowing your marketing teams to reach your customers and boost repeat sales by personalizing and segmenting their marketing message using data provided by the warranty management software.  Investing in advanced warranty management software like NeuroWarranty not only helps you provide your existing customers with an unparalleled post-sales experience but also helps you gather end-customer first-party data and resell effectively.  **What do leading brands say about NeuroWarranty?** ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/floreview-1647003918318-compressed-1663072944027-compressed.jpg) We hope you found our blog helpful. ts. **The NeuroWarranty warranty software is trusted by 100s of leading brands including - Syska, JCB, and ResQtech.** You can sign up for the [warranty management](https://www.neurowarranty.com/) software by scheduling a demo and getting a free 14-day trial here - [get a demo](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-09) when you schedule a demo, an account manager will contact you and organize a call to discuss your business requirements. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## What does warranty management software exactly do for you? Author: Abhishek Agrawal Published: 2022-09-06 Tags: Warranty Management, warranty mangement software URL: https://www.neurowarranty.com/blog/null ![what does a warranty management software do](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/how-can-a-positive-post-sales-experience-help-you-increase-revenues-1-1662464286196-compressed.png) The markets have never been more customer centricity, and providing an unparalleled post-sales experience is the top priority of all brands. The most crucial of which is a hassle-free warranty claims experience for your end customers.  With ever-increasing CAC, you want to retain as many customers as possible, in which their warranty experience with you plays a vital role. But innovations in the warranty management market have made warranties much more than product replacements.  Leading consumer brands are now using their warranty program to get customer data, communicate with customers and most importantly, retain customers.  **Let's see what exactly warranty management software does and how leading brands use it to boost their repeat sales.**  What is warranty claims management? ----------------------------------- A warranty is a trust-building assurance given by you to your customers before they purchase your product. Safeguarding their purchase against damages or manufacturing faults not only builds trust but also helps you develop a long-term relationship with your end customers.  But just having a warranty process in place won't get you going in a market where brands mostly compete on customer experience. Customers will judge you based on the efficiency of your warranty processes. You should have a warranty process that is easy to use, informs customers at all stages and saves you time and costs in managing them. What does warranty management software do? ------------------------------------------ In many organizations, warranty services and claims procedures are typically handled internally and impact several departments, from the supply chain to customer service. Traditional warranty processes are dependent on paper-based warranty cards, that the customers get during their purchase and are to be secured and presented when they claim for a warranty. Traditional warranty claims often leave customers unsatisfied and drive up your management costs as - 1. Customers are unable to claim as they often lose their warranty card/ purchase bills 2. Customers have to go through multiple touchpoints 3. The manual process tends to drive up your costs 4. Brands face serious issues when scaling up Advanced warranty management software like [NeuroWarranty](https://www.neurowarranty.com/warranty-management-solution) are solutions that automate and digitize your warranty management processes end to end.  Warranty management software NeuroWarranty does that by replacing your paper-based warranty process with a QR code-based warranty process. QR code-based warranty cards are placed on the product or inside the product packaging.  As end customers scan the QR code to register their product, they get directed to a custom build page that gets brands' valuable data like Names, email ids, phone numbers and more.  After successfully registering their product, customers no longer have to secure purchase bills and warranty cards. Customers can now register, claim and manage all their product warranties on a single screen and with a single click.  ​[**_Check out the list of the best warranty management software for the year 2022._**](https://neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)​ What are the benefits of warranty management software -  -------------------------------------------------------- * **Faster processes:** A warranty management software can help you easily track the progress of each claim and process each stage faster. By allowing the system to automate menial jobs, your employees will have more time to focus on bigger tasks and improve their skills.  * **Reduce fraudulent risk:** Customers who are worried about their data can be easily reassured as the risk of fraud is reduced with a warranty management system. As all the processes and policies are already in place, and with the latest technology, any issues or errors such as fraudulent activity are much easier to detect and stop. * **Cost-effective:** With management software, you can easily save on administrative costs as the system will automate claims and settlement processes.  * **Improved customer service:** With real-time data available, you can easily track the progress of each claim to keep customers updated and improve overall customer satisfaction.  * **Clearer insights:** Clearer insights and analysis data are available with the help of a warranty management system. This makes it much simpler to monitor any quality issues and gives you a clear understanding of customer requirements. How can Warranty Management software increase your repeat sales? ---------------------------------------------------------------- 1. [Providing an unparalleled post-sales experience.](https://www.neurowarranty.com/digital-warranty-management-software) NeuroWarranty's digital warranty solution allows your customers to claim a warranty with just a few clicks, avoiding the hassle of finding old purchase bills and going through endless calls with your customer service teams. Creating an unparalleled customer experience and resulting in customer satisfaction. 2. [Bring you data like Email Ids, Phone Numbers of your end-customers.](https://www.neurowarranty.com/collect-offline-consumer-data) NeuroWarranty also empowers brands by bringing them data such as emails, phone numbers and names of their end customers allowing your marketing teams to personalize your remarketing efforts increasing repeat sales and maximum customer retention rates. We hope you found our blog helpful. **The NeuroWarranty warranty software is trusted by 100s of leading brands including - Syska, JCB, and ResQtech.** You can sign up for the [warranty management](https://www.neurowarranty.com/) software by scheduling a demo and getting a free 14-day trial here - [get a demo](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-09) when you schedule a demo, an account manager will contact you and organize a call to discuss your business requirements. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Here's how consumer brands can sell extended warranties effectively to their customers. Author: Abhishek Agrawal Published: 2022-08-29 Tags: Warranty Management, Warranty Management Services URL: https://www.neurowarranty.com/blog/null ![how to sell extended warrenties](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/how-neurowarranty-delivered-8-1661776433786-compressed.png) Apple is right now the biggest consumer brand, but can you guess what is Apple's most profitable and highest margin product? (Hint - It's not the latest iPhone) [AppleCare](https://www.forbes.com/sites/greatspeculations/2020/02/25/apples-services-to-top-50-billion-profits-by-2025--beating-iphone/?sh=2ff54ee253db) extended warranty offering is the company’s highest margin (at 63%) and second-largest segment. While Apple is acing the selling extended warranties process to its loyal customer base, new consumer brands are constantly struggling, or even worse, are unaware of about just how highly profitable can selling extended warranties be.  While learning about high-profit margins in selling extended warranties is not a difficult process, learning how to sell them effectively is. And this blog show's you how you can do it effectively. **Here's how consumer brands can sell extended warranties to their customers -**  Contents * [Provide a seamless warranty registration experience -](#provide-a-seamless-warranty-registration-experience) * [Give customers several price/ feature options -](#give-customers-several-price-feature-options) * [1\. Pricing](#1-pricing) * [2\. Features](#2-features) * [Digitize warranty management -](#digitize-warranty-management) * [Use Email to your benefit -](#use-email-to-your-benefit)  Provide a seamless warranty registration experience - -------------------------------------------------------- ![provide good warranty experience to sell extended warranties](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/untitled-design-13-1641387139344-compressed-1661776507038-compressed.png) A smooth and pleasant first warranty experience is the basis on which you built your post-sales connection with your customers, hence you must ace it.  It is necessary to have a warranty registration process in place that can help you build a two-way communication channel with your customers. You can do this by choosing a warranty management software that can work in unison with your current CRM and also brings you contact details like Names, phone numbers and emails of your end customers.  You would also like to maximize your warranty registrations so that you have maximum potential buyers for your extended warranties. You can do this by offering your customers something in return for the registration like loyalty points or limited extended warranty coverage.  Give customers several price/ feature options - ----------------------------------------------- One size does not fit all and that holds for warranties as well, all customers are different and are looking for different features from their extended warranties based on their risk analysis of the product. It is in your best interest of you to create several prices and features combos by including (or excluding) several features.  ### 1\. Pricing First, decide how much you want to charge for the warranty. You might offer a free trial period or a discount for the first year of coverage. If you want to create a long-term relationship with customers, consider offering discounts for multiple years' worth of coverage. ### 2\. Features Extended warranties come with several features that might not be standard in other types of warranties — like free shipping, free returns, and even free replacements if something goes wrong with the product (such as if it's damaged by water). These features can attract customers who are looking for more than just replacement coverage — they might also want to get their money back or have an item replaced at no cost after a certain period. Highlight the need for an extended warranty - Educating is the first part of selling. For your customer registering a warranty is the last step of their product purchase journey. To sell extended warranties successfully you would have to educate your customers on the benefits of having one and on the risks of not having one. You can do this by researching and coming up with numbers to back your claim, for example, the percentage of extended warranty users who claimed a warranty, the amount of money usually required to get a product repaired etc.  Digitize warranty management - ------------------------------ Traditional warranty processes put a lot of burden on customers by making them secure and manage their purchase bills, warranty cards and other related documents, as a result, to quit the hassle most customers do not opt-in for extended warranties.  You can solve this by having digital warranty software like NeuroWarranty take care of your warranty process. As NeuroWarranty digitizes your warranty process, your customers no longer have to secure old purchase bills and warranty cards. Instead, customers can register and claim a warranty in just a single click, easing up the process of first registration and opening doors for extended warranties.  Use Email to your benefit -  ---------------------------- Selling extended warranties typically has a longer sales cycle compared to other post-sales services. You will have to keep engaging with and educating your customers for them to take a purchase action. You can do this by periodically sending your customers emails about the same. But at a time when most consumer brands depend on marketplaces like Amazon for their sales, how can you get the email ids of your customers? To do this you will need a solution that can overcome the complex challenges of your sales channels and bring you data of all your end customers.  NeuroWarranty's [warranty management software](https://www.neurowarranty.com/warranty-management-solution) specializes in delivering end-customer data to brands, and at the same time, helps brands build a profitable interaction with their customers. To know how NeuroWarranty helped market leader Syska increase profits by harnessing customer data read the complete case study [here](https://www.neurowarranty.com/blog/warranty-management-solution-for-the-consumer-electronics-industry-case-study-cl027nbcy55861pm8ipb99ulw). --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How can a warranty program benefit your brand? Author: Abhishek Agrawal Published: 2022-08-24 Tags: Warranty Management, warranty mangement software URL: https://www.neurowarranty.com/blog/null ![making warranty profitable for brands](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/how-neurowarranty-delivered-7-1661322162157-compressed.png) Many companies think of warranty management as just another part of their customer service and a burden on their sales revenues. However, with the help of a sound warranty management solution, you can turn your warranty expenditure into a profit-making asset. This blog will look into how brands can leverage warranty management to increase sales and profits.  Warranty is an important ingredient in building customer satisfaction and paving the road to retaining them. A well-executed Warranty process reinforces customers’ faith in your brand because they feel taken care of even after the purchase. It helps your brand retain customers and eventually increase sales.   **If you are looking for a [Warranty Management system](https://www.neurowarranty.com/warranty-management-solution) that can help you automate the process and provide an unparalleled experience to your end customers check out NeuroWarranty's warranty management software.**  **Here is how a warranty program can benefit your brand -** With increased digitization, more manufacturers are turning to technology solutions to optimize the warranty management process.  While manufacturers have traditionally viewed warranty management as a necessary evil, studies now prove that the right technology can help manage warranty information and claims processes more effectively, which can positively impact revenue. **What is a Warranty Management Software?** ------------------------------------------- In many organizations, warranty services and claims procedures are typically handled internally and impact several departments, from the supply chain to customer service.  If you are not all using the same system and viewing the same data, this can cause many problems. By investing in a warranty management app, brands can ensure that the warranty management process not only goes smoothly but also brings added benefits to them.  Today’s warranty software products are also AI-enabled, allowing manufacturers to use machine learning capabilities to automate time-consuming functions. This helps improve the warranty process and ensures a superior level of customer service while delivering profitability. **Benefits of a Warranty Management Software-** ----------------------------------------------- ### **Improved Warranty Process.** In general, [warranty management software](https://www.neurowarranty.com/warranty-management-solution) helps ensure uniform standards in warranty processes while providing increased transparency and communication between manufacturers, and suppliers. Let’s look at some of the additional specific benefits: * **Faster processes:** A warranty management app can help to easily track the progress of each claim and process each stage faster. By allowing the system to automate menial jobs, your employees will have more time to focus on bigger tasks and improve their skills.  * **Reduce fraudulent risk:** Customers who are worried about their data can be easily reassured as the risk of fraud is reduced with a warranty management system. As all of the processes and policies are already in place and with the latest technology any issues or errors such as fraudulent activity are much easier to detect and stop. * **Cost-effective:** With a management system you can easily save on administrative costs as the system will automate claims and settlement processes.  * **Improved customer service:** With real-time data available you can easily track the progress of each claim to keep customers updated and improve overall customer satisfaction.  * **Clearer insights:** Clearer insights and analysis data are available with the help of a warranty management system. This makes it much simpler to monitor any quality issues and gives you a clear understanding of customer requirements. **Get you warranty data and analytics -**  ------------------------------------------ A warranty tracking software allows you to handle all your post-sales support requirements from a single screen, thus saving efforts and costs. But there are other benefits an advanced warranty tracking software can deliver for your brand like -  ### Improving your customer service -   Data can help you streamline your warranty claims service. Using reports from the analytics dashboards, brands can review the process at scale and figure out new easier processes. Analyzing the data will allow you to look into your post-sales customer service and find out which step the customer finds the most exhaustive and time-consuming.  ### Improving your product - Track warranty data to find out what aspect of the product is triggering the most warranty claims. Warranty data not only allows you to save R&D costs but also allows you to use user-generated data to create an improved customer experience. Warranty data provides direct information about how and when your products fail. With this information, you can identify parts and systems that need improvement. Warranty data will also give you insight into what needs to be improved to reduce failure rates and improve customer satisfaction.  **Get your end customer data -** -------------------------------- Customer data is the biggest advantage for businesses, whether it be for online or offline marketing campaigns. It facilitates the retention of existing customers when utilized for loyalty programs and acquires new customers for other products through effective marketing strategies like promotion and cross-selling.  Customer data is a gold mine for any business and is the biggest advantage that they could have. Businesses use it to help them retain their existing customers by utilizing a loyalty program and acquiring new customers for their other products through a cross-selling strategy.  They can also use customer data to tailor every online marketing campaign to their existing customers to increase their return rates. Customer data can be used to promote businesses in a way that's more personal because it's like having a relationship with every customer. ​[Get data of your Amazon and other marketplace customers now](https://www.neurowarranty.com/collect-offline-consumer-data). NeuroWarranty's [warranty management software](https://www.neurowarranty.com/warranty-management-solution) specializes in delivering end-customer data to brands, and at the same time, helps brands build a profitable interaction with their customers. To know how NeuroWarranty helped market leader Syska increase profits by harnessing customer data read the complete case study [here](https://www.neurowarranty.com/blog/warranty-management-solution-for-the-consumer-electronics-industry-case-study-cl027nbcy55861pm8ipb99ulw). --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 5 questions to ask before choosing a warranty management solution. Author: Abhishek Agrawal Published: 2022-08-18 Tags: Warranty Management, warranty management solution URL: https://www.neurowarranty.com/blog/null ![choosing the best warranty management solution](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/how-neurowarranty-delivered-5-1660827218807-compressed.png) ### **Is the warranty solution easy to use for customers?** ![easy to use warranty management solution](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/untitled-design-13-1641387139344-compressed-1660827293519-compressed.png) Customer experience has overtaken price and product has the top deciding factor if customers retain or not, so while choosing a warranty management solution, make sure to have customer experience as the top deciding factor. The current warranty process most brands use is having a physical warranty card inside the product packaging, and whenever a customer wants to claim a warranty, they have to bring the warranty card to a retail outlet and verify their claim. This makes claiming a warranty a hassle-filled process for your customers, leading to a large dropout rate. What you would want is instead to have a digital solution where customers can register and claim a warranty in just a single click. With the help of NeuroWarranty, [registering for a warranty claim](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) becomes much simpler. Customers can register for a warranty by simply scanning a QR code placed on your product and entering the purchase details. Once registered, customers no longer need to secure purchase bills and invoices.  ### **Can the solution automate your warranty process?** Traditional warranty management processes are manual and labour intensive, thus driving up costs. The software should be designed to automate the tedious aspects of a warranty process.  Whether it is collecting warranty data or sending out notifications, the solution should be able to handle it effortlessly. This can save a lot of time and money that would otherwise be spent on building the process manually. [Automating the warranty process](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) allows you to reduce your dependency on customer support executives and reduce customer support costs. Automating the process allows brands to manage a large number of warranty claims at once on a single screen, thus cutting down the operational cost significantly.  ### **Does it allow you to communicate with your customers?** ![customer communication warranty management solution](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/untitled-design-14-1641387696770-compressed-1660827358526-compressed.png) Customer feedback is the most important part of any business. It helps determine what products and services you should offer, how to communicate with your customers, and even what your brand needs to look like. With advanced warranty solutions, collecting customer feedback is easy. Most of these tools allow you to send an email or text message directly to your customers after they have purchased your product.  Digital warranty management solutions like [NeuroWarranty](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) come with inbuilt CRMs and allow your customer support executives to manage the entire post-sales experience from a single screen.  ### **Does the solution allow you to access warranty data and analytics?** [Warranty solutions](https://www.neurowarranty.com/) equipped with intelligent dashboards offer relevant insights for better decision-making. There are many reasons why you would want to equip your business with a digital warranty solution. One of them is because they give you unique insights into the performance of your product in the field.  Analytics dashboards can give you an idea of how your product performs across various geographies and demographics and where you need to improve. This data can help your brand make better decisions in various areas of your business.  With the right warranty analytics in place, businesses can save time, money and resources, and make better decisions. When shopping for a warranty solution, it's important to find a solution that can offer you the [right warranty analytics](https://www.neurowarranty.com/warranty-management-solution). The solution should be able to provide the right services that fit your needs and is optimized for your business. ### **Can the solution bring you valuable customer data?** ![customer data warranty management solution](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/audience-segmentation-abstract-concept-illustration335657-1854-1640771558073-compressed-1660827477982-compressed.jpg) [Customer data](https://www.neurowarranty.com/collect-offline-consumer-data) is the biggest advantage for businesses, whether it be for online or offline marketing campaigns. It facilitates the retention of existing customers when utilized for re-marketing and acquires new customers for other products through effective marketing strategies like promotion and cross-selling.  Customer data can be used to promote businesses in a way that's more personal because it's like having a relationship with every customer. Customer data is a gold mine for your business and is the biggest advantage that you could have.  With NeuroWarranty leading consumer brands like Wayona can have a customer data collection rate as high as 16%. The data collected includes name, address, email address, phone number and even some demographic information such as age and gender. This data was then used by Wayona as part of their re-marketing efforts and were able to achieve a 20% increase in their repeat sales. [Get complete case study.](https://www.neurowarranty.com/blog/helping-consumer-electronics-and-appliances-brands-boost-their-repeat-sales-case-study-cl524alru26771kqqk0i7d0l4)​ Want to know more about how NeuroWarranty can help you improve your warranty process and get customer data? [Schedule a demo now.](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-08)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Top 5 issues brands face while managing warranties (and how to solve them) Author: Abhishek Agrawal Published: 2022-08-12 Tags: Warranty Management, warranty mangement software URL: https://www.neurowarranty.com/blog/null ![warranty management software](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/how-neurowarranty-delivered-4-1660308385229-compressed.png) Fraudulent Warranty Claims - ![stop warranty frauds using neurowarranty](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog2-1650020226064-compressed-1660308612403-compressed.jpg) A large chunk of fraudulent claims come from fraudsters who mix up with real customers who end up losing their warranty cards and bills. Also, customers at times intentionally provide an out-of-the-warranty product under claims. By eliminating fraudulent claims early in the process, you not only save money but also precious time and resources. Warranty fraud can be difficult to detect, especially without skilled resources, processes and controls in place -- e.g. internal audit departments, anti-fraud policies, and formal fraud risk assessment. As brands look forward to providing the best customer experience, a lot of such repetitive and fraudulent claims are left in the suspicion stage.  Using the NeuroWarranty app, when any product comes for warranty claims, you can track details like when the product was manufactured and who was the supplier/ OEM. This will help in tracking which supplier is using the wrong product. ​[Stop warranty claim frauds faced by your brand now](https://www.neurowarranty.com/blog/here-is-how-you-can-stop-warranty-frauds-faced-by-your-brand-cl202i0jv16301ll8aet2xuhl). ### Tedious Warranty Claim Processes -  Most customers see claiming a warranty replacement for their product as a hassle rather than a privilege. This is due to the tedious time and effort-consuming warranty process brands use.  Before claiming a warranty customers have to go through the tedious process of finding old purchase bills and warranty letters which more often than not are misplaced due to the high volume of purchases customers make nowadays.  Although the process does not end at finding the purchase bills, customers then have to often go through endless calls with customer support teams to verify their purchase and then claim a warranty.  This process has been known to have a high dropout rate and customers often link the bad experience of the claim to the brand, creating a negative brand image and restricting them to buy from you again.  NeuroWarranty's warranty management software completely automates and digitizes your process end to end. Customers no longer have to look for old bills and go through endless calls, instead, they can register and claim for a warranty in a single click, heres how- **Scan the QR code or** [**click here**](https://ndemo.neurotags.in/productDetails/62d64464e292381b6f7ec123/) **to get the complete 1 click warranty registration experience :** ![warranty management software](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/untitled-design-1660308485601-compressed.png) ### High Warranty Management Costs - Traditional warranty management processes are manual and labour intensive, thus driving up costs. [Automating the warranty process](https://www.neurowarranty.com/warranty-management-solution) allows you to reduce your dependency on customer support executives and reduce customer support costs. Automating the process allows brands to manage a large number of warranty claims at once on a single screen, thus cutting down the operational cost significantly.  ### Customer Warranty Communication -  ![warranty management software](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2-2-1649426081299-compressed-1660308690623-compressed.jpg) Customers, when registered for a warranty claim, want constant updates on their claim status, but ensuring that customers are aware of their warranty claim's status is an expensive and time-consuming process for brands.  Absence of a direct communication channel between customers who claim a warranty and customer service teams forces brands to take up the process on-call resulting in additional service costs and reduced profits.   At the same time, collecting feedback and reviews from your end customers can prove to be a rather complicated task, notably for consumer product brands. Using Customer Relationship Management (CRM) software, your end customers can connect directly with your client servicing teams to communicate and register their feedback. While buying separate CRM tools can be expensive and difficult to manage, you can save tons of money spent on buying additional CRM tools. Digital [warranty management solutions](https://www.neurowarranty.com/) like NeuroWarranty come with inbuilt CRMs and allow your customer support executives to manage the entire post-sales experience from a single screen. ### Lack of Warranty Data and Analytics -  Warranty Applications equipped with intelligent dashboards offer relevant insights for better decision-making. There are many reasons why you would want to equip your business with a warranty management app. One of them is because they give you unique insights into the performance of your product in the field.  Analytics dashboards can give you an idea of how your product performs across various geographies and demographics and where you need to improve. This data can help your brand make better decisions in various areas of your business.  With the right warranty analytics in place, businesses can save time, money, and resources and make better decisions. When selecting a warranty management app, it's important to find an app that can offer you the right warranty analytics. The application should be able to provide the right services that fit your needs and is optimized your business. The NeuroWarranty warranty tracking software allows you to access in-depth analytics of all your product warranties and the personal data of your end customers. If you have any questions about how to use our software or how it can help your business, book a demo according to your convenience [here](https://calendly.com/aabhishekbindal/neurotags-demo?month=2021-09). --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Key Warranty metrics and terms you need to know Author: Abhishek Agrawal Published: 2022-08-10 Tags: Digital Warranty Management, warranty mangement software URL: https://www.neurowarranty.com/blog/null ![Warranty management terms and metrics](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/how-neurowarranty-delivered-3-1660133226885-compressed.png) ​The first step to improving your warranty claims process is to have an in-depth understanding of metrics that can tell you what needs to be worked upon. In addition to the total number of claims and warranty costs, these five key warranty metrics help you drive performance and product quality. **What are some important warranty metrics and terms to track?** ### **Product return rate** How many of your customers are returning products? If you're not tracking this metric, you're missing out on a lot of important information about your business. The product return rate is the percentage of your customers who are returning products. You can calculate it by dividing the number of returns by the total number of units sold. For example, if you sell 100 units, and 15% of those units are returned, then your product return rate would be 15/100 = 14%. This metric tells you how many customers believe that their item is defective or not what they expected. If 1% of your sales are returned, it means that each customer has experienced a problem in some way, and most likely no one else will buy from you again if they have had an issue with any part of their purchase experience. ### **Labour cost per repair** The labour cost per repair is the cost of labour required to perform a repair or maintenance. If a technician has to replace a part or add a new component, it will be counted as a repair. If someone needs to do some diagnostics on the equipment, that will also be counted as labour. Labour cost per repair is important because it tells you how efficient your technicians are at fixing problems. If they're not very efficient in their work, then they won't be able to fix many problems in one visit and you'll have to keep hiring them more often than necessary. ### **Warranty reserves and accruals** Warranty Reserve is a fund maintained by the manufacturer to meet warranty expenses. The warranty reserve balance is the balance left after deductions of claim expenses for the year. The accrual rate is usually a fixed percentage of sales and is managed by the finance department of the company. The finance department can adjust the accrual rate to manage company earnings. Hence, the management of warranty reserve and its accrual rates becomes crucial for a company.  ### Percentage Supplier recovery  **Supplier recovery/total warranty cost** As companies source, most of the components from suppliers, percentages of the warranty recovered from suppliers is a very important part of managing warranty costs and supplier quality. Supplier warranty and recovery amounts can help measure the supplier performance and help with discussions on parts pricing and warranty terms & conditions with suppliers. ### Warranty Cost as % of sales **Annual warranty cost / Annual sales** Warranty as a percentage of sales may vary from 0.5% to 5% of sales for different industries. This metric will help companies easily define the impact of a warranty on the company’s bottom line. This measure calculates warranty costs (repair and replacement) as a percentage of sales. Warranty costs include materials, labour, and problem diagnosis for products returned for repair or refurbishment. This measure is part of a set of Process Efficiency measures that help companies optimize the performance of their "produce/manufacture/deliver product" process by minimizing waste and refining resource consumption. Understanding these warranty metrics is the first step in improving your warranty management process. Try doing a self-audit using the above formulas, what are the results?  Do you think you are not performing to your best abilities? Do you think you have very high warranty costs? ​[NeuroWarranty](https://www.neurowarranty.com/warranty-management-solution) is warranty management software that can reduce your warranty costs by as much as 50% while automating the entire process end to end.  **How does NeuroWarranty automate your warranty process?** Scan the QR code or [click here](https://ndemo.neurotags.in/productDetails/62d64464e292381b6f7ec123/) to get the complete 1 click warranty registration experience : ![warranty management software](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/untitled-design-1660132884614-compressed.png) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to increase product registration rates? The complete guide - Author: Abhishek Agrawal Published: 2022-08-05 Tags: product registration software, customer data URL: https://www.neurowarranty.com/blog/null ![How to increase product registration rates](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/how-neurowarranty-delivered-2-1659699607574-compressed.png) Whether you are a small D2C brand or a large corporation, the ability to make your customers register their products is critical for success. A Product registration software collects valuable information about each customer, such as their name, e-mail address and any other information they provide during registration. Data is then used to increase repeat sales, manage warranty claims and improve customer satisfaction. But a lot of brands despite having a product registration process in place, suffer from extremely low product registration rates, if you are one of them, how can you increase your product registration rates?  ### Your complete guide to increasing your product registration rates -  Contents * [Simplify the product registration process -](#simplify-the-product-registration-process)  * [Offer customers something in return for their data -](#offer-customers-something-in-return-for-their-data) * [Simplify Access to Help, Support -](#simplify-access-to-help-support)  * [Make sure your customers trust you with their data -](#make-sure-your-customers-trust-you-with-their-data)   * [Make the form as simple as possible -](#make-the-form-as-simple-as-possible) * [Allow users to sign in with phone numbers and e-mails -](#allow-users-to-sign-in-with-phone-numbers-and-e-mails) ### **Simplify the product registration process -**  The biggest problem with the registration process is that it's complicated. The registration form is the first thing people see when they visit your website. It’s also where most people leave. Your registration form should be short and clear but not so short that it feels like a forced choice. When someone has to think about what they want, they’re less likely to complete the process. Take advantage of the fact that you have their attention by making sure there are no mistakes on the form itself or in its instructions. NeuroWarranty is amongst one of the most easy-to-use product registration software available in the market right now - [**Click here**](https://ndemo.neurotags.in/productDetails/62d64464e292381b6f7ec123/) to get the complete product experience. ### **Offer customers something in return for their data -** The more you can provide for your customers, the more likely they are to become loyal and repeat customers. The best way to do this is by giving them something more than what they expected — a little something extra that serves as a reward for their loyalty and participation in your business model.   The first step to increasing product registrations is to deliver value in return for customer data. A good example of this is building a loyalty program that tracks how customers are using your products and services, and then gives them discounts and other rewards when they use them more. A company might offer customers a discount on their next purchase if they register for the service. Or it might send them an e-mail about new products and services. The key is to make sure that the customer has something of value to receive from registering with the company. But how can you make use of data that you onboard, [](https://www.neurowarranty.com/blog/here-is-how-you-can-increase-repeat-sales-by-180percent-using-customer-data-cl5wewo191015391mqugm7srwvo)**[Click here](https://ndemo.neurotags.in/productDetails/62d64464e292381b6f7ec123/)** to know how you can increase repeat sales by as much as 180% using customer data. ### **Simplify Access to Help, Support -**  One of the best ways to improve product registration is to simplify access to help, support, and assist. This means that there should be a single place where customers can go to ask questions, get answers, and find resources. You may also want to consider using an automated system for handling customer inquiries. This will allow you to quickly respond to inquiries and focus on other aspects of your business without having to deal with low-priority issues or follow up with customers who haven't been able to resolve their issues. While looking for product registration solutions for your brand always look for a solution like NeuroWarranty, which has an inbuilt CRM. An inbuilt CRM will make the life of your support executive a lot easier and also save you additional costs of buying different CRM tools.  ​**_[Know the top 5 product registration software of 2022](https://www.neurowarranty.com/blog/the-top-5-best-product-registration-software-cl3889nwi22491kqbrck49rxi)_**​ ### Make sure your customers trust you with their data -   When it comes to data protection, customers are concerned about their privacy and the safety of their personal information. They also want to know that the company they do business with is committed to protecting their data. **So how can you reassure your customers about data protection? Here are some tips:** Be clear about what information you collect and why. Explain how you use it, specifically how it's used for marketing purposes and how long you keep it. If there are any sensitive pieces of information, explain those as well. Provide clear instructions on how to opt-out of online tracking and third-party collection of data. You can even let customers know if they're already being tracked through other channels or if they can opt-out in a different way than just turning off cookies. Let customers know what happens to their information if something goes wrong (for example, if someone hacks into your website). Then explain what steps you're taking now and in the future to prevent this from happening again.  ### Make the form as simple as possible **-** The first step in increasing your product registrations is to eliminate as many fields as possible. By doing so, you will reduce the amount of data you need to enter for each order and make it easier for customers to complete their purchases. You can do this by letting customers choose options from dropdown menus or by allowing them to enter certain information in boxes below the options. This approach makes it easy for customers to choose from a variety of options without having to search through lengthy textboxes or narrow fields. For example, if you sell multiple products—such as earphones and speakers —you could create a menu of choices that allows customers to select the type of earphone they want to register (for example, "wireless earphones"), then enter the model (for example, "wl - 07"). ### Allow users to sign in with phone numbers and e-mails - Most people have multiple passwords to remember, and a good number of people forget their passwords a lot. Allowing users to log in with phone numbers and e-mails will save your customers from a lot of hustle. This process is called single sign-on, and it allows someone to register with one click. It can be a tricky design aspect to add to your website or app, but we think it is worth the extra effort. Keep in mind that most people would trust a single sign-on process more than one without it. NeuroWarranty is amongst one of the most easy-to-use product registration software available in the market right now -[**Click here**](https://ndemo.neurotags.in/productDetails/62d64464e292381b6f7ec123/) to get the complete product experience. Product registration software is a great way to help your brand increase repeat sales. It's also a great way to build customer loyalty and keep customers coming back for more. And making sure you are great at it can become one of your biggest strategic advantages. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Advantages of Product Registration Software | NeuroWarranty Author: Abhishek Agrawal Published: 2022-07-28 Tags: product registration software, repeat sales, customer data URL: https://www.neurowarranty.com/blog/null ![Advantages of a product registration software](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/how-neurowarranty-delivered-1-1659014807554-compressed.png) Collect customer data Our product registration software is designed to collect data from your customers as they register for products. This allows you to create a complete profile of your customers based on their purchase history, allowing you to tailor marketing efforts to keep them coming back. If you have ever run a loyalty card scheme or any other loyalty reward system then you will know how valuable this information can be when trying to market your products. The data collected includes name, address, email address, phone number and even some demographic information such as age and gender. This data is then used by the company that has registered it as part of their marketing efforts and can be used by other companies as well. With our product registration software, you can create an online database which stores all of your customer data so that you do not have to manually enter it each time someone registers for a product. Automate marketing with a product registration software -  When you use an automated marketing solution, you can automatically send messages out to your customers when they log into their accounts or make purchases through the website. This saves you time and helps keep them informed about new content or promotions that are available at no additional cost or effort on their part. Increase Customer Loyalty A product registration software allows you to track your customers’ behaviour and thus, you can stay ahead of the competition. If you have a loyal customer base, chances are that they will return for more. For example, if you know that customers who buy your product tend to be repeat buyers, then it makes sense for you to offer them special discounts or other incentives. You can also use this information to target new customers by sending them targeted emails. In addition, product registration software can help you keep an eye on how much each customer spends on your products. If a particular customer spends more than usual, then you may want to send him/her a message explaining why they should get the next version of your product at the same price as the previous one. This way, they will become loyal customers and will continue buying from you in the future. Registration software can help businesses improve their customer service. It allows them to do more with less by automating processes and streamlining processes that were previously done manually. **Improve Customer Service** The best way to improve customer service is to automate it. A product registration software can be used to manage your customer relationship management (CRM) system, which means you can use a single platform to handle all of your customer interactions. As a result, you’ll be able to streamline the entire process of managing customers and their purchases, including: Contacting them when they have questions or need help with their order Sending them an email after they place their order in case it needs any additional information or instructions Receiving payment from customers and processing refunds The manufacturer's database stores customer and product information directly. They have everything they need to manage claims, repairs, and replacements with ease. With real-time data at your fingertips, you can simply track the status of each claim, keeping consumers informed and significantly improving satisfaction. **_[Know the top 5 product registration software of 2022](https://www.neurowarranty.com/blog/the-top-5-best-product-registration-software-cl3889nwi22491kqbrck49rxi)_** **Protection from online fraud**  **​**In the age of cybercrime, it is wise to consider protecting your brand. If a product registration software can ensure that all products are registered with the right serial number and name, then you are less likely to suffer from online fraud. This means that if someone tries to register a fake product with your company's name, they will be blocked by the software before they even get started. **More than just protection -** A product registration software can also help in other ways. It can be used to track down missing shipments and ensure that every single product is accounted for. This not only helps you avoid bad publicity but also makes it easier for you to track down any issues with your suppliers or customers down the line. ​ **Collect Customer Feedback** Customer feedback is the most important part of any business. It helps determine what products and services you should offer, how to communicate with your customers, and even what your brand needs to look like. With product registration software, collecting customer feedback is easy. Most of these tools allow you to send an email or text message directly to your customers after they have purchased your product.  This allows you to collect feedback from them before they return the product so that you can improve its quality in future batches. A product registration software will help you increase customer retention by providing them with a wide range of tools that can be used to register their products.  By allowing your customers to register their products, you are ensuring that they stay on board and continue to interact with your business. This is because they will be able to keep track of their orders and know where their products are in the process. ​ **Increase Repeat Sales with the NeuroWaarranty product registration software -** Product registration software can help increase customer retention, and improve customer satisfaction and loyalty. As customers tend to become familiar with your brand, product registration software can be a great way to keep them coming back for more.  Product registration software also allows you to provide customers with a seamless experience by storing customer data in one place — no need for multiple forms or complicated processes.  This reduces the amount of time it takes for customers to complete their orders and makes it easier for you to manage orders going forward. Product registration software can also make it easier for you to engage with customers by allowing them to track their orders without having to log in each time they visit your website or app. This helps increase customer retention because it keeps them on track and encourages repeat purchases (which increases revenue). We hope the information provided here has been helpful. We encourage you to further research this topic on your own and use it as a guide when deciding whether a product registration software is right for your business. [Click here](https://www.neurowarranty.com/product-registration-software) **to know the NeuroWarranty product registration software can help you boost your repeat sales by 28%.**  It's easy to see how product registration software will continue to gain popularity in the coming years, especially with emerging consumer brands and the growing popularity of the D2C model. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Here is how you can increase repeat sales by 180% using customer data. Author: Abhishek Agrawal Published: 2022-07-22 Tags: repeat sales, customer data URL: https://www.neurowarranty.com/blog/null ![This is how you can use customer data to increase repeat sales.](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-4-min-1653307551570-compressed.png) A recent study from Hubspot shows that 92% of companies use customer data to grow revenue. The same study also showed that 69% of companies use customer data to improve customer experience. Customer data is a powerful tool for resellers. It allows you to build up a better picture of your customers so that you can better understand who they are and how you can increase your repeat sales. When it comes to reselling, it’s important to have a clear idea of who your customer is, so that you can offer them the right solutions for their needs.  Contents * [Send targeted emails based on customer behaviours​](#send-targeted-emails-based-on-customer-behaviours) * [Increase repeat sales by increasing engagement on social media](#increase-repeat-sales-by-increasing-engagement-on-social-media) * [Identify the right time to reach out to your customers](#identify-the-right-time-to-reach-out-to-your-customers) * [Use mobile push notifications to increase repeat sales](#use-mobile-push-notifications-to-increase-repeat-sales) * [Use customer data to sell D2C](#use-customer-data-to-sell-d2c) * [Increase repeat sales by creating product subscriptions](#increase-repeat-sales-by-creating-product-subscriptions) Understand your loyal customers ![understand your loyal customers to increase repeat sales](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/3-5-min-1653308618939-compressed.png) Customer loyalty is an important factor in building effective reselling. If you know what makes your loyal customers tick, then you can provide them with products and services that meet their needs and increase your repeat sales. Knowing who your most loyal customers are will help you keep them happy and engaged. These are the people who spend the most money with your company over time, so it makes sense to invest in them heavily.  Customers with high lifetime value (LTV) are worth more than those with low LTV because they're likely to spend more over time as well as refer others to do business with you. Customer data helps you understand your loyal customers better, their history with your company, and even buying patterns. This information helps you provide them with relevant products and services at the right time and place. This way, you can identify: * What products do they like most? * When they bought from you and how often they buy from you * Where they are located and what websites they visit * How much money do they spend with you (and on what) **Target the right customers with** **personalized** **emails to increase repeat sales** ![use personalized emails to increase repeat sales](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/3-5-min-1653308548580-compressed.png) Target the right customers with personalized emails. Email marketing is one of the most cost-effective ways to reach customers directly and increase repeat sales. But it takes a lot of time and effort to write hundreds of individualized messages.  With customer data, you can tailor your marketing campaigns based on specific interests or purchase histories, making it easier to send relevant emails while spending less time on each message.  For example, if a customer buys only one product from you but never returns for more, send them a message offering another product similar to the one they purchased before — along with an incentive such as a discount or free shipping. This strategy works well because it's personalized and relevant to that customer's needs — which means they'll be more likely to respond positively than if you simply sent them an email with no context whatsoever.  Personalized email marketing is one of the best ways to increase repeat sales. You can increase repeat sales using personalized emails in a number of ways, including: Send targeted emails based on customer behaviours​ ----------------------------------------------------- * Create dynamic product recommendations * Personalize your email subject lines * Use behavioural triggers like abandoned carts, abandoned forms and more You should use all of these techniques to improve your email marketing campaigns. But how do you get started? Struggling to access data of your Amazon and retail customers? [**Click here to access data of your end - customers.**](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-05)​ Increase repeat sales by increasing engagement on social media ----------------------------------------------------------------- ![Use social media to repeat sales](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/4-3-min-1653308475448-compressed.png) Personalized social media marketing is one of the most effective ways to increase repeat sales. Most social media platforms allow you to target ads based on demographics (age, gender), interests (likes) and other information that's already been collected about a user.  You can also target people based on their location or other behaviours — for example, if a user checks out multiple products on your website but doesn't make a purchase, you could send them an ad for one of those products once they've left your site.  You can advertise on social media channels such as Facebook and Twitter to reach these potential buyers with targeted ads that promote products based on their previous purchases or browsing history on your site. Identify the right time to reach out to your customers --------------------------------------------------------- ![reach your customers at the right time to increase repeat sales](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/5-4-min-1-1653308420321-compressed.png) Identify the right time to reach out to your customers. If you're selling a product or service that's related to an existing one, you may want to wait until the customer has been using it for a while before contacting them with a new offer. This will help ensure that they're familiar with your brand, which makes it more likely that they'll buy from you again. Identify the right time to resell to your customers. Knowing when customers are most likely to buy is important for any business — but especially if you're reselling products that have a short lifecycle or limited stock.  It's hard enough for customers to make purchasing decisions in the first place, so if you're sending out emails about new products at the wrong time, likely, they won't be interested in what you're offering.  [_**Click here to know how consumer electronics brand Syska increased it's repeat sales by 180%**_](https://www.neurowarranty.com/case-study)​ Use mobile push notifications to increase repeat sales ------------------------------------------------------ ![use mobile push notifications to increase repeat sales](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/6-4-min-1-1653308319043-compressed.png) Mobile push notifications are one way to reach customers on their mobile devices. Using the right messaging, you can encourage them to make another purchase or take advantage of an offer that's only valid for a limited time. These messages can be tailored based on the customer's preferences and past purchases so that they know exactly what they need to do next. Personalized mobile push notifications are an excellent way to keep in touch with your customers and make sure they never miss out on an opportunity. If you have an e-commerce site, sending personalized notifications about new products or sales can build loyalty among your customers by keeping them informed about new opportunities and discounts. Struggling to reach your customers on mobile? here is how you can reach your amazon and retail customers directly on their mobile - [Know more](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-05). Use customer data to sell D2C -------------------------------- ![sell D2C to increase repeat sales](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/8-1-min-1653308200841-compressed.png) The rise of direct-to-consumer (D2C) brands has been well documented. The ability for companies to connect directly with their customers and offer them experiences they can’t get anywhere else has been a game-changer. Directly selling from your website is a great way to increase repeat sales, because you don't have to rely on any third-party websites or companies like Google or Facebook for traffic or leads. You also don't have to pay any commissions or fees for providing this service to customers. Want to FastTrack your brands D2C journey? [FastTrack your journey now!](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-05)​ Increase repeat sales by creating product subscriptions ------------------------------------------------------- ![increase repeat sales by creating product subscriptions](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/9-min-1653308150614-compressed.png) The most common way to increase repeat sales products is via subscriptions. Subscriptions are a great way to increase your margin and reduce the risk of inventory management. Subscription models are popular in eCommerce, but they can be tricky to implement. If you don't offer enough value upfront or have unclear policies, customers are likely to churn and cancel their subscriptions. Customer data can help you avoid these problems and make sure that your subscription program is successful. Here's how you can increase repeat sales using product subscriptions: Target your customers with personalization. Use customer data to create product bundles and offers that cater to specific needs or interests. You can also use this information to personalize the subscription experience (for example, sending welcome emails with customized tips). Data of your customers is gold for you, but the majority of consumer brands are unable to leverage data in their remarketing efforts as brands don't simply have access to it. The biggest roadblock between consumer brands and the data of their end customers is the seller's policy of Amazon and other marketplaces that restrict brand access to the data of their buyers.  However, Brands like Syska, Portronics, Flo and many more have cracked this blockade and can get data of every end customer using NeuroWarranty. [NeuroWarranty](https://www.neurowarranty.com/) has helped 100s of leading brands to access data of their end customers and increase repeat sales by as much as 180%. To know how your brand can get data of its end customers and boost its repeat sales, book a demo with NeuroWarranty’s solution expert using this link - [**Book a demo now.**](https://calendly.com/aabhishekbindal/neurotags-demo)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Using mobile push notifications to increase repeat sales | Your complete guide Author: Abhishek Agrawal Published: 2022-07-07 Tags: Consumer Data Collection, repeat sales, customer retention URL: https://www.neurowarranty.com/blog/null ![how to use mobile push notifications to increasew repeat sales](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/how-neurowarranty-delivered-1-1657188369229-compressed.png) Mobile push notifications have become a popular way for businesses to engage with customers. And with good reason: research shows that 82% of consumers prefer to receive mobile messages, and 65% are more likely to purchase after receiving a notification. But if you’re not using the right strategy for your business, it can be difficult to generate results with push notifications. Mobile push notifications are an effective way to reach your customers, but you need to make sure that you're doing it right. Here are some tips for using mobile push notifications to increase repeat sales. How to use mobile push notifications to increase repeat sales - --------------------------------------------------------------- Contents * [Get your prospects to opt-in to receive push notifications](#get-your-prospects-to-opt-in-to-receive-push-notifications) * [Create a well-crafted message basic structure that you use for all your push notifications](#create-a-well-crafted-message-basic-structure-that-you-use-for-all-your-push-notifications) * [Use simple, clear, and short language when crafting messages to send as a push notification](#use-simple-clear-and-short-language-when-crafting-messages-to-send-as-a-push-notification) * [Here are some tips for creating effective mobile push notifications:](#here-are-some-tips-for-creating-effective-mobile-push-notifications) * [Segment and target based on their location - e.g., notifying users of nearby offers and events](#segment-and-target-based-on-their-location-eg-notifying-users-of-nearby-offers-and-events) * [Location-based targeting:](#location-based-targeting)  * [Interest-based targeting:](#interest-based-targeting)  * [Segment message delivery based on the time of day](#segment-message-delivery-based-on-the-time-of-day) --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Get your prospects to opt-in to receive push notifications** -------------------------------------------------------------- The first step in using mobile push notifications is getting your prospects to opt in to receive them. The best way to do this is by offering them something of value in return for their contact information. This could be anything from a discount on their next purchase or trial period for new products, to exclusive content on your blog or social media pages. Once you have their contact information, you can begin sending them personalized messages based on their buying patterns and interests. An example would be if someone buys one of your products, they might receive an offer for another product that complements it — like a new accessory or replacement parts for broken ones. Once they've permitted you, you can send them specific messages at different points in the buying cycle to help increase conversion rates and get more repeat sales. **Create a well-crafted message basic structure that you use for all your push notifications** ---------------------------------------------------------------------------------------------- Mobile push notifications are an extremely effective way to get your customers to re-engage with your business. The key is to create a well-crafted message basic structure that you use for all your push notifications. This way, your customers know what to expect from each type of message and can easily recognize the difference between them. **Here are some tips to help you do just that:** 1. Define the purpose of your mobile push notifications 2. Use different colours for different types of messages 3. Use icons or images in addition to text 4. Keep messages short and concise **Use simple, clear, and short language when crafting messages to send as a push notification** -----------------------------------------------------------------------------------------------  Mobile push notifications are a great way to keep your customers engaged. They're also a great way to get them back into your store. But what if you're not sure how to craft the right message? ### **Here are some tips for creating effective mobile push notifications:** Use simple, straightforward, and short language when crafting messages to send as a push notification. The goal is to get people excited about something without overwhelming them with information. Consider using an image of the product that you're promoting alongside the text of your message. For example, if you're promoting a sale on women's swimsuits, include an image of one or two suits in your message. This will help convey the value of what you're offering and make it easier for people to understand what they'll be getting if they click through. Be sure that your message includes a call to action — one that lets users know exactly what they'll get if they click through to your website or app. For example, instead of saying "Get 20% off all swimsuits," say "20% off all swimsuits." Use simple, clear, and short language when crafting messages to send as a push notification. It’s tempting to use long sentences and complex language in an attempt to sound professional, but this is more likely to confuse your customer than inform them. Think about how you would speak to someone in person if you needed them to do something. If you wouldn’t say it that way, don’t write it that way either! Don’t send too many messages at once. You want your customers to read each message carefully and act on it when they have time — not get overwhelmed with information they don’t need right now. Send no more than two or three messages per day and make sure they are relevant before sending them out again. **Segment and target based on their location - e.g., notifying users of nearby offers and events** -------------------------------------------------------------------------------------------------- By segmenting by demographics like gender and age or by past purchases or actions taken within the app (such as commenting on an item), you can send more relevant messages that drive engagement among those most likely to respond positively. Knowing who you’re targeting with your mobile push notifications is important. There are several ways to do this, including: ### **Location-based targeting:**  Send messages based on where customers are located. If they’re near a competitor, send them a message about how much better your business is than theirs. Use location-based triggers so you only push messages when people are near your store or business location (or other places where you want). ### **Interest-based targeting:**  Send messages based on what customers like or don’t like — such as products they browse online or videos they watch on social media platforms like Instagram and Facebook. This lets you target specific groups with relevant messages that will drive them back into stores or online shopping carts. **Segment message delivery based on the time of day** ----------------------------------------------------- Mobile push notifications can be used as an incentive for customers who are on the fence about making a purchase. If someone has been thinking about buying from you but hasn't made a decision yet, consider sending them a message with an offer that expires soon or another reason why they should buy now before it's too late. This will help build urgency around the purchase and encourage them to act now instead of waiting until later before deciding whether or not to make the purchase. Segment message delivery based on the time of day. If you know your customer is most likely to open their phone during work hours, send them an offer there. If they're more likely to open their phone after work and on weekends, send them an offer at those times. This will help you increase the number of people who respond to your offers by making them more relevant. Send offers that align with what people have been looking at or buying recently. If someone was browsing a pair of shoes last week but hasn’t purchased them yet, send them an offer for those shoes again — maybe with a discount or special deal that makes it more tempting to buy now instead of later when they have time to shop around again. If you're not using push notifications to market your business, you're missing out on a huge opportunity. Push notifications are a powerful tool for customer retention and repeat sales. Getting data of your customers is the first step to using mobile push notifications, but at a time when a large number of brands are dependent on marketplaces like Amazon to sell their products, how can your brand get data of your end customers? NeuroWarranty is your one stop solution that can get you data of both your marketplace(Amazon) and reatil customers. Having worked with the leading consumer brands, NeuroWarranty has helped brands like Syska increase their repeat sales by up to 180%, to know how NeuroWarranty can bring you data of your Amazon and retail customers, [**Book a demo now**](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-06). To know more about how your brand can use email marketing and increase repeat sales by up to 180%, read this blog on the [**comprehensive guide to increasing repeat sales.**](https://www.neurowarranty.com/blog/here-is-how-you-can-increase-repeat-sales-by-180percent-using-customer-data-cl3efvrme11991krmpc4ggf7r) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Helping consumer electronics and appliances brands boost their repeat sales [Case Study] Author: Abhishek Agrawal Published: 2022-07-01 Tags: Warranty Management, Consumer Data Collection, consumer electronics URL: https://www.neurowarranty.com/blog/null ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/how-neurowarranty-delivered-1656936627391-compressed.png) Data of your customers is gold for you, but the majority of consumer brands are unable to leverage data in their remarketing efforts as brands don't simply have access to it. Contents​ * [Introduction - Helping Wayona access data of their end customers.](#introduction-helping-wayona-access-data-of-their-end-customers) * [What were the issues Wayona was facing?](#what-were-the-issues-wayona-was-facing) * [What did NeuroWarranty notice?](#what-did-neurowarranty-notice) * [Challenges faced by Wayona -](#challenges-faced-by-wayona) * [How did NeuroWarranty help Wayona?](#how-did-neurowarranty-help-wayona) * [How NeuroWarranty helped Wayona increase their repeat sales?](#how-neurowarranty-helped-wayona-increase-their-repeat-sales) * [Bringing Wayona data of their end customers -](#bringing-wayona-data-of-their-end-customers) * [Transforming Wayona's post-sales service -](#transforming-wayonas-post-sales-service)  * [Simplifying customer communications -](#simplifying-customer-communications)  * [Digitizing and automating warranty claims -](#digitizing-and-automating-warranty-claims)   * [The Results?](#the-results)  * [How can your consumer electronics and appliances brand benefit from this solution?](#how-can-your-consumer-electronics-and-appliances-brand-benefit-from-this-solution) * [NeuroWarranty guarantees -](#neurowarranty-guarantees)  **Are you looking for these features for your consumer electronics brand?** 1. Access to data of your Amazon/ retail end customers 2. Increasing customer engagement 3. Increase repeat sales 4. Automated post-sales service for end customers 5. Elimination of fraud/ expired claims If yes, NeuroWarranty is a [Warranty Management Software](https://www.neurowarranty.com/) that has helped leading consumer electronics brands like Wayona, Syska, Resqtech, Smartshout, and 100+ leading brands achieve these results in no time.  At a time when repeat sales drive businesses and customer retention has become more important than ever, NeuroWarranty is a solution that can help you boost your repeat sales and increase revenues. How did NeuroWarranty enable Wayona to get data of its Amazon and offline customers and boost their repeat sales? ----------------------------------------------------------------------------------------------------------------- ![brands that trust neurowarranty to increase sales](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/0005-1657193434519-compressed.jpg) Introduction - Helping Wayona access data of their end customers. Wayona are market leaders in the Indian consumer electronics and appliances sector, with a diversified product range. Wayona relies majorly on offline retail and Amazon, that are its two major sales channels. ### What were the issues Wayona was facing? 1. Not having access to data of their retail and Amazon customers. 2. Not being able to connect with their customers at scale. 3. Not being able to re-market to existing customers and thus losing valuable repeat business. 4. Hassle in delivering smooth post-sales services for multiple SKUs. ### What did NeuroWarranty notice? Consumer electronics and appliances brands like Wayona have a high Customer lifetime value, but the inability to remarket to their existing customers results in low retention rates and diminishing profits over time. Challenges faced by Wayona - ---------------------------- ### **Not being able to remarket to existing customers -** Consumer electronics brands have a very high customer lifetime value, but not having effective channels for remarketing restricts consumer electronics brands from unlocking the true value of a customer.  Data from Oberlo shows that 80% of businesses consider email marketing as the most effective strategy for retaining customers. The lack of access to customer data like emails and phone numbers made Wayona struggle with their remarketing efforts.  Not being able to target the right segment of customers at the right time resulted in Wayona losing invaluable repeat business. ### **Not being able to connect with their customers at scale -**  Customers, when registered for a warranty claim, wanted constant updates on their claim status, but ensuring that their customers were aware of their warranty claim's status was an expensive and time-consuming process for Wayona.  Absence of a direct communication channel between customers who claim a warranty and customer service teams had forced Wayona to take up the process on-call resulting in additional service costs and reduced profits.   ### **Low customer satisfaction rate (post-sales service related) -**  With retail sales becoming increasingly online, the commission rates by marketplaces like Amazon were costing Wayona a large chunk of their profit margins. With commission rates as high as 20%, Wayona was increasingly looking for ways to reduce their dependency on marketplaces like Amazon for their sales.  And even if Wayona was to ignore the high commission rates, Amazon policies like not allowing brands to re-market, not allowing brands to access customer data and [misusing your data to copy your products](https://www.linkedin.com/pulse/amazon-using-your-data-copy-products-connect-customers-before-/?trackingId=ui4bBi%2BUcUXpcq8mGd4UCg%3D%3D) were guaranteed to harm Wayona and affect your sales in the long run.  ### **Hassle in managing product warranties for multiple SKUs -** Wayona was using a **Traditional Warranty Management System**. In the absence of AI and IoT-based tools, it was facing an increase in cost and time elements. ### **Result?** 1. Huge time investment in the claim settlement process. 2. Increased warranty frauds due to reliance upon paperwork. And we know how manual data recording is prone to errors. How does NeuroWarranty help brands? ----------------------------------- **How did NeuroWarranty help Wayona?** -------------------------------------- Wayona's search for a suitable solution led them to NeuroWarranty. Wayona realized soon enough that this was the most cost-effective, robust solution that could even cater to their massive distribution network without additional effort in the minimum time frame.  With NeuroWarranty, customers of Wayona can simply scan the tag placed inside the package to register for a warranty and track and manage it digitally.  The scan gathers relevant consumer data for Wayona, which is being leveraged in several innovative ways to resell, cross-sell and upsell to existing customers. The digitization even consolidated all data in one place, connecting thousands of Wayona service centers across the country. > NeuroWarranty is your one stop solution that can get you data of both your marketplace(Amazon) and reatil customers. Having worked with the leading consumer brands, NeuroWarranty has helped brands like Syska increase their repeat sales by up to 180%, to know how NeuroWarranty can bring you data of your Amazon and retail customers, [**Book a demo now**](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-06). **How NeuroWarranty helped Wayona increase their repeat sales?** ---------------------------------------------------------------- ### **Bringing Wayona data of their end customers -** Wayona knew that the consumer electronics and appliances market is filled with competitors trying to attract customers, and consumers of this segment are always open to trying out new brands. Hence their ability to retain customers will determine their profitability in the long run. [Did You Know: A 5% Increase in Retention Increases Profits by Up to 95%Bain and Company](https://www.bain.com/insights/retaining-customers-is-the-real-challenge/) Consumer electronics brands like Wayona struggled to remarket effectively, as their sales channels (retail and marketplaces like Amazon) did not give them the end-customer data needed to reach the customers. NeuroWarranty helped Wayona by giving them complete access to the personal data of every registered customer including Names, Email Ids and Phone Numbers.  **NeuroWarranty was able to deliver a 16% customer data acquisition for Wayona and as end-customers get used to the solution, customer data acquisition for Wayona is expected to be as much as 20%.**  Access to data of its Amazon and retail customers allowed Wayona to reengineer its remarketing strategy and achieve a 10% increase in repeat sales.  _[Get data of your Amazon and other marketplace customers now!](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-07)_ ### **Transforming Wayona's post-sales service -**  NeuroWarranty replaced Wayona's traditional paper-based warranty with a [QR code-based digital warranty.](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) The new warranty software allowed Wayona to deliver an unparalleled customer experience across all touchpoints.  **How was the consumer electronic brand's post-sales service improved?** 1. Customers no longer had to go through the hassle of finding old bills and warranty cards to claim a warranty. 2. Customers could track the status of their warranty claim in real-time. 3. Using the Inbuilt CRM customers can communicate directly with customer support executives to solve their queries. 4. In case of improvements are needed, customers can have the reviews and feedback acknowledged leading to an increase in customer engagement.  ### **Simplifying customer communications -**  Wayona had identified the need to be customer-centric, they needed to connect with their end customers at scale to provide an unparalleled customer experience.   NeuroWarrnty's Inbuilt CRM helped Wayona manage all their post-sales customer communications on a single dashboard. The simplified customer interaction helped Wayona reduce customer complaints calls and help tickets while reducing their customer service costs by 30%.  NeuroWarranty also helped Wayona increase their customer engagement by enabling them to respond to individual customer queries and acknowledge customer feedback and reviews.   ### **Digitizing and automating warranty claims -**   NeuroWarranty replaced Wayona's traditional warranty with a QR code-based Digital Warranty Solution. With the process of 'NeuroTagging', NeuroWarranty not only helped Wayona automate its warranty but also made product serialization more effective for an improved supply chain management.  Customers of the Consumer Electronics and appliances brand no longer had to secure old purchase bills and warranty cards to claim a warranty, which was one of the main reasons for rejecting warranty claims as warranty cards get easily misplaced. The [automated warranty claims process](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) resulted in a 70% decrease in warranty processing costs for Wayona. The Results?  ------------- 1. 8% customer data acquisition in the first quarter. 16% customer data acquisition in this quarter. As end customers get used to the solution, customer data acquisition for wayona is expected to touch 20% by the next quarter. 2. 5X customer engagement compared to other consumer electronics brands allows Wayona to connect with their customers at scale and build a long-term relationships. 3. 10% increase in repeat sales due to the combing effect of transformed customer service and personalized data-driven remarketing strategy.  4. 300% increase in customer participation in the warranty program as products across SKUs were digitized.  5. ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/how-neurowarranty-delivered-1-1656676282581-compressed.png) **How can your consumer electronics and appliances brand benefit from this solution?** -------------------------------------------------------------------------------------- NeuroWarranty's [warranty management software](https://www.neurowarranty.com/) is helping Wayona, Syska, Resqtech, Smartshout and 100+ leading brands increase their repeat sales by transforming their post-sales services.  **What are you waiting for?** Make Digital Warranty Management System your Strategic Advantage! [](https://neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)**_[Check out the list of the best warranty management solutions for the year 2022.](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)_** ### NeuroWarranty guarantees -  1. Increase in revenue and profit 2. Up to 25% increase in repeat sales. 3. Up to 90% decrease in warranty-related costs. 4. 100% Reduction in fraudulent warranty claims 5. Data of your Amazon, Flipkart and retail end customers 6. 5X customer engagement compared to your competitors.  7. Kickstarting your D2C journey.  A 10% increase in repeat sales is an astonishing number in the electronics and appliances industry and can increase your profits by as much as 180%, want to achieve the same for your brand? Get a free product demo to know how NeuroWarranty can help you do it. [**Book A Demo Now.**](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-07)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Your complete guide to using social media to increase repeat sales Author: Abhishek Agrawal Published: 2022-06-27 Tags: repeat sales, customer retention URL: https://www.neurowarranty.com/blog/null ![how to increase repeat sales using social media](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/img-20220624-wa0001-1656297904202-compressed.jpg) If you want to increase your business' repeat sales, then social media can be a great place to do so. A study of 6,500 retailers found that customers who used social media paid 65% more than those who didn't. Social media is a great way to increase brand awareness and customer loyalty. It's also easy to drive traffic to your store online and build a following of people who love the products you sell. A good social media presence also helps create a sense of trust with consumers, which is essential for repeat sales. **This is how you can use social media to increase repeat sales -**   **Identify your target audience.** ----------------------------------- The first step in social media optimization is to identify the target audience you want to reach. You can do this by using tools like Nielsen's Digital IQ, Google Analytics and Facebook Insights to get a better understanding of who they are and what they like. Once you know your customers, you can create custom content that will resonate with them. If you're selling products, it may make sense for you to share content about how-to videos or how-to guides for your customers' favorite products. If you sell services, it might be wise to share tips on how to get hired by a particular company or industry-specific resources. If none of these ideas appeals to your business, there are still plenty of ways that social media can help increase sales! Just remember: if it doesn't resonate with your customer base, it probably won't work for your business either! **Showcase your brand personality and humanize your brand.** ------------------------------------------------------------ It's not just about creating content that is relevant to your audience. It's also about creating content that is relevant to you. If you are a small business owner, it's important that you know your brand and how to communicate it effectively. This can be a challenge when you have limited resources and time. But it's also an opportunity to stand out among the crowd by promoting your company in a way that makes people want to buy from you again and again. The best way to do this is by showcasing who you are as a brand, what your values are, and how your products or services fit into the lives of your customers. This will help you humanize your brand and make it more relatable for those who may not know much about it yet. Part of the reason people buy products and services is that they trust the company behind them. The people running a company have to be a part of the conversation, and they need to be able to express themselves in a way that resonates with their customers. ### **Engage your audience.** Brand engagement is one of the most important things to keep in mind when you’re thinking about social media marketing. You don’t have to have a large following or even a large following at all, but if you do have an audience, you want to make sure you’re engaging with them. To get started, think about some of the questions that you hear from customers and prospects regularly. Do they have questions about your product or service? Are they asking for recommendations? What are they saying in their reviews? If you can answer those questions, then it should be easy for you to find content that will help engage your audience and provide value to them. **Use social media as a customer service tool.** ------------------------------------------------ Social media is not just for brands to be seen, it's also for the customers to leave reviews, ask questions and provide feedback. By using social media for customer service, you can help lower your company's churn rate by providing outstanding service to your customers. **Some examples of ways you can use social media to improve customer service:** Connect with past customers and build relationships. If they have a problem with their order or if they want more information about something that you're selling, make sure that they know how to contact you directly on social media so that they don't end up calling or emailing in frustration. Answer questions quickly and efficiently. If someone asks a question on social media (or elsewhere), be ready with an answer right away. This will give them confidence in your business and make them feel valued as a customer. It also shows that you are willing to stand behind what you sell — something that will resonate with many potential buyers who may otherwise be turned off by poor customer service. **Use paid advertising** ------------------------ The best way to increase repeat sales is to use paid advertising. You can advertise on social media sites, but not all social networks are created equal. You want to look for the ones with the highest engagement rates, the most active communities, and a good reputation from other businesses in your industry. Use paid advertising. Pay-per-click (PPC) advertising is one of the most potent ways to increase your sales, and it's relatively cheap to set up. All you need is a good keyword research tool and a budget for ads that run on Google and Facebook. Facebook ads are the most effective way to drive traffic to your store, but they do require some work on your part. You'll want to create unique content for each ad campaign, which may take you some time. If you're just getting started with PPC, here are some tips: 1) **Choose keywords appropriately** — this is where keyword research comes in handy. If you're not familiar with how search engines work or how people search for products online, then don't worry about it too much at first — just choose keywords that seem relevant to your product and its target audience, and keep an eye out for them when researching your competitors' products or topics in general. 2) **Write compelling copy for each ad** — this is what will get people clicking on your ads! The copy should be short and sweet but still, convey the message. Don't use too many words; aim for three sentences max per ad. By creating campaigns with a consistent and unique voice, brands can establish trust through social media. This voice is what keeps customers coming back again and again, eager to see what the brand will share next. By cultivating a strong social presence that consumers want to be a part of, brands can ensure ongoing participation and engagement, which will help drive repeat sales. Social media is all about interaction, engagement and building relationships. Therefore, to cope up with the current trend due to social media, that is Make-Brands-Interactive-Now and Make-Brands-Engaging by using social media.  Build your audience on social networks, focus on cultivating genuine interactions to gain loyalty & positive brand image in the minds of users and do not forget that word of mouth still remains the best source for your business or products. So brands now can easily connect with the buyers or clients by fast growing Social Media Marketing through Facebook, Twitter, YouTube etc. To know more about how your brand can use social media and increase repeat sales by up to 180%, read this blog on the [comprehensive guide to increasing repeat sales.](https://www.neurowarranty.com/blog/here-is-how-you-can-increase-repeat-sales-by-180percent-using-customer-data-cl5wewo191015391mqugm7srwvo) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Your complete guide to using personalized email campaigns to increase repeat sales Author: Abhishek Agrawal Published: 2022-06-03 Tags: repeat sales, customer retention URL: https://www.neurowarranty.com/blog/null ![Personalized email campaigns to increase repeat sales](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/main-images-1654264068858-compressed.png) A personalized email campaign is a specific type of segmented email marketing that can help you increase repeat sales. The idea behind personalized email campaigns is to send automated emails to customers who have already purchased from your company. This is done by creating an automated email sequence that will be sent to each customer after they have made their first purchase to increase repeat purchases. Personalized email campaigns allow you to connect with the customer on a one-on-one basis, which can help drive repeat sales and increase customer retention. Contents * [Segment email campaigns to boost repeat sales](#segment-email-campaigns-to-boost-repeat-sales) * [How can you segment your audience? Here are three ways:](#how-can-you-segment-your-audience-here-are-three-ways) *  [Segment customers based on purchase history:](#segment-customers-based-on-purchase-history)  * [Segment customers based on online behaviour:](#segment-customers-based-on-online-behaviour)   * [Segment customers by demographics:](#segment-customers-by-demographics)  * [Create an automated personalized email sequence to increase repeat sales](#create-an-automated-personalized-email-sequence-to-increase-repeat-sales) * [Use abandoned cart emails to encourage immediate sales](#use-abandoned-cart-emails-to-encourage-immediate-sales) * [Include personalized product recommendations in all emails](#include-personalized-product-recommendations-in-all-emails) * [A/B Test and optimize your emails based on effectiveness](#ab-test-and-optimize-your-emails-based-on-effectiveness) **Segment email campaigns to boost repeat sales** ------------------------------------------------- ![segment customers to improve personalized email marketing](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-6-1654263182699-compressed.png) Segmented marketing is one of the most cost-effective ways to acquire new customers and increase repeat sales. Segment customers into groups based on their behaviour and preferences. You can then send targeted offers based on what they have bought in the past or what they have shown interest in. For example, if someone has purchased a mobile phone from you in the past, they may be interested in other items that would go well with this purchase. Personalized email campaigns are an effective way to get customers to buy again from you. To get started with personalization, you first need to segment your audience into groups based on their behaviour and preferences. You can then tailor your message to each group's needs, increasing engagement and conversion rates. ### How can you segment your audience? Here are three ways: ###  Segment customers based on purchase history:  When it comes to email campaigns, don't underestimate the power of recommending products based on past purchases or browsing patterns. If a customer buys a pair of shoes from you once, they may come back for another colour or style if they see it in their inbox. ### Segment customers based on online behaviour:   Personalized emails aren't just about what people buy; they're also about how they behave online — what websites they visit and how frequently they use them, how often they open emails from you and how many links they click through. All this data can help tailor messages that resonate with specific groups of people. ### Segment customers by demographics:  Perhaps your company wants to target men vs women or millennials vs baby boomers (or any other demographic).  Getting data of your customers is the first step to building any segmented campaign, but at a time when a large number of brands are dependent on marketplaces like Amazon to sell their products, how can your brand get data of your end customers? **Create an automated personalized email sequence to increase repeat sales** ---------------------------------------------------------------------------- ![automated campaigns to improve personalized email marketing](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2-6-1654263252072-compressed.png) With the right email automation in place, you can create a personalized email sequence that will automatically send out new products and deals to your existing customers to increase repeat sales. **Here's how you can set an automated personalized email sequence to increase repeat sales -**  First, you set up an automated email campaign based on a trigger. Triggers are criteria — like when a customer purchases an item or reaches a certain point in their purchase history — that tell your email automation software when to send out an email. For example, if you have a customer who has purchased several times before and hasn't made a purchase in over 30 days, you can have your software send them an email offering 20% off their next purchase. Next, you set up what's called an "autoresponder." When someone receives an autoresponder message in their inbox, they'll see different messages based on what triggered them (their purchase history or another criterion). Each time they receive another message in that sequence, they'll see different content based on the same trigger (for example, if they respond to one of those emails). **Use abandoned cart emails to encourage immediate sales** ---------------------------------------------------------- ![segment customers to improve personalized email marketing](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/3-6-1654263312592-compressed.png) According to a study by the Baymard Institute, 68% of shopping carts are abandoned before they’re completed, which means you could be losing out on potential sales. This is where an abandoned cart email comes in: it’s a last-ditch attempt to get customers who have decided against completing their purchase to reconsider. Here are some tips for how to use abandoned cart emails more effectively: 1. Target your audience 2. Include something unique about the product or service that was abandoned 3. Include a discount or free shipping offer that’s specific to the item(s) left in the cart and only available through this email campaign 4. Offer free shipping with no minimum order commitment **Include personalized product recommendations in all emails** -------------------------------------------------------------- ![product reccomendations to improve personalized email marketing](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/4-4-1654263363753-compressed.png) Personalized product recommendations are a great way to encourage repeat purchases by showing off the products that customers have previously purchased or looked at on your website. This is a great way to get people to buy more from you, as they will already have an idea of what they like from their previous purchase history. You can generate customer profiles based on past purchases and other data points. This can include demographic information (age, location, gender), behavioural data (purchase history, browsing habits), or even psychographic information (personality traits). Using these profiles to send personalized product recommendations with every email campaign can provide a significant boost to your repeat sales. **A/B Test and optimize your emails based on effectiveness** ------------------------------------------------------------ ![A/B test campaign to improve personalized email marketing](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/7-3-1654263413979-compressed.png) Once you've designed your email template, it's time to test it. Test your segmentation and subject lines, and make sure there are no issues with content delivery or image sizes. Once you know that everything is working properly, A/B test the different variations of your email to see what works best. Make sure you're tracking metrics like open rate and click-through rate (CTR) so that you can determine which version is generating more responses from your audience. If a certain version has a lower open rate but higher CTR, then it's worth continuing to send that version versus the other one.  If you take the time to personalize your emails, you will be rewarded with repeat sales from beloved customers. You can use personalized emails to increase repeat sales and retain customers. Personalized emails have been proven to bring as much as a 75%increase in repeat sales. Getting data of your customers is the first step to building any segmented campaign, but at a time when a large number of brands are dependent on marketplaces like Amazon to sell their products, how can your brand get data of your end customers? NeuroWarranty is your one stop solution that can get you data of both your marketplace(Amazon) and reatil customers. Having worked with the leading consumer brands, NeuroWarranty has helped brands like Syska increase their repeat sales by up to 180%, to know how NeuroWarranty can bring you data of your Amazon and retail customers, [**Book a demo now**](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-06). To know more about how your brand can use email marketing and increase repeat sales by up to 180%, read this blog on the [comprehensive guide to increasing repeat sales.](https://www.neurowarranty.com/blog/here-is-how-you-can-increase-repeat-sales-by-180percent-using-customer-data-cl5wewo191015391mqugm7srwvo) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Here is how building customer loyalty can help you resell effectively Author: Abhishek Agrawal Published: 2022-05-30 Tags: repeat sales, customer retention, customer loyalty URL: https://www.neurowarranty.com/blog/null ![This is how customer loyalty can help you resell effectively](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/increase-1653911666376-compressed.png) The average retail customer spends about 67% of their money with brands and retailers with which they are already loyal. Customer loyalty is important for any business because it represents a long-term commitment from your customers, increasing the chance that they will stick with you for a longer period. In addition to helping build trust between your business and customers, loyalty can also help increase repeat sales. Loyal customers are more likely to buy from you again because they have already established a relationship with your brand, which makes buying from you easier than going through the process of selecting another brand. Contents * [Customer Loyalty decrease customer acquisition costs](#customer-loyalty-decrease-customer-acquisition-costs) * [Loyalty means more word-of-mouth marketing and referrals](#loyalty-means-more-word-of-mouth-marketing-and-referrals) * [Loyal customers spend more](#loyal-customers-spend-more) * [They help you build a better product](#they-help-you-build-a-better-product) **It is easier to upsell and cross-sell to loyal customers** It makes it easier to upsell and cross-sell. When customers trust a brand enough to buy from it again, they are much more likely to purchase other products/services from that brand too. Brands often offer discounts for both first-time buyers and repeat customers on their websites or through in-store promotions. It is easier for them to upsell and cross-sell to loyal customers because they know exactly who will be interested in those products/services based on their previous purchases. To know how your brand can increasing effeciency of your re-marketing campaigns, read this blog on the   **Customer Loyalty decrease customer acquisition costs** -------------------------------------------------------- Customer loyalty decreases customer acquisition costs because it reduces the need for advertising and marketing campaigns that would normally be required to bring in new customers. This means more money in your pocket! When you are starting and trying to grow your business, one of the most difficult things is - getting new customers. Your marketing costs will be high, and you will need to invest in advertising to reach new customers. If you have loyal customers who buy regularly from your store, then this reduces the cost of new customer acquisition because they already know about your products and services. Not only do loyal customers help with cost reduction, but they also increase customer lifetime value (CLV). This means that each customer will spend more money with you over time than a new one would have done if they were not acquired by word-of-mouth or other marketing methods. **Loyalty means more word-of-mouth marketing and referrals** ------------------------------------------------------------ Word-of-mouth marketing is one of the most effective ways to promote your business. According to research conducted by Nielsen, 92% of consumers trust recommendations from friends and family above any other type of advertising. Loyal customers are more likely than non-loyal ones to refer their friends and family members to your business, so it pays off to keep them happy. Loyal customers will be your biggest advocates if you deliver on your promises and give them the experience they expect and deserve. Loyalty means more word-of-mouth marketing and referrals. Customers who feel like they have a good experience with a business are more likely to tell their friends and family about it, which leads to increased sales. **Loyal customers spend more** ------------------------------  Loyal customers are more likely to buy from you again, and they spend more when they do. A study by the Harvard Business Review found that loyal consumers spend significantly more than other consumers — an average of 77 percent more. They buy more often, and they buy more expensive items. This is because they trust you, so they are willing to spend more money with you. They also have an incentive to buy from you, since they do not have to worry about getting their money's worth. In fact, according to a survey by American Express, 69% of consumers are willing to pay more for brands they trust, and 62% of consumers said they would pay more for products from companies that provide exceptional customer service. **They help you build a better product** ---------------------------------------- The best way to know what your customers want is to listen to them. And loyal customers are the ones who will tell you the truth about your product or service. Loyal customers help you build a better product because they will spend more time using it and provide feedback about what you are doing right and wrong. They are also the ones who will stick with you during hard times. The more often a customer visits, the more likely they are to give you feedback about what's working (or not working) with your business. And if someone comes back regularly, chances are good that they'll be honest with their feedback — which means that it'll probably be accurate as well! If something isn't up to par, your regular customers will let you know about it — so make sure you listen. It's no secret that repeat purchases are the goal of any retail business. The most loyal customers are those who buy from you again and again. This is because they have built trust in your brand, which makes them more likely to shop with you than with other companies. And at a time when it is estimated that more than 50% of any brand's total revenue comes from repeat customers, building customer loyalty should be any brand's first focus.  To know more about how your brand can build customer loyalty and increase repeat sales by up to 180%, read this blog on the **[comprehensive guide to increasing repeat sales.](https://www.neurowarranty.com/blog/here-is-how-you-can-increase-repeat-sales-by-180percent-using-customer-data-cl5wewo191015391mqugm7srwvo)** --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## The top 5 best product registration software Author: Abhishek Agrawal Published: 2022-05-16 Tags: Consumer Data Collection, product registration software URL: https://www.neurowarranty.com/blog/null ![Best product registration software](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-05-13-1-1652676369751-compressed.png) Customer delight is mission-critical in the market growth of any product nowadays. Capturing customer feedback while cross-selling products during product registration and post-sales communication are the key to success. When it comes to product registration software, you need software that understands the nuances of the product and has the right tools to make your life easier. Contents * [NeuroWarranty](#neurowarranty) * [Dyrect](#dyrect) * [Tavant](#tavant) * [Cons:](#cons)  * [Qualtrics XM](#qualtrics-xm) * [Con:](#con)  * [Salsify Product Experience Management Platform](#salsify-product-experience-management-platform) * [Con:](#con)  * [5 Best Warranty Management Solutions 2022 - Which is the best warranty management software?](#5-best-warranty-management-solutions-2022-which-is-the-best-warranty-management-software) NeuroWarranty ​[NeuroWarranty](https://www.neurowarranty.com/) is one of the best product registration tools. It is a unique tool that is leading the product registration system that redefines the way registration for a product work and helps organizations connect with their customers and retain them for more business and to increase revenue. **NeuroWarranty Product Registration Advantage** 1. **Omnichannel:** Helps buyers to register their products via a wide range of methods and channels. 2. **Auto Reminder Alerts:** Remind customers with the help of notifications to complete partial registrations 3. **Inbuilt Intelligence:** Analyze customer segments to make informed decisions and strategize with the help of reports at diverse levels. 4. **Cross-Sell/Upsell:** Promote some of the complementary products in an easy and hassle-free way. 5. **Capture Feedback:** Improve the product using customer feedback on their different buying experience. [Schedule a free trial with NeuroWarranty now.](https://www.neurowarranty.com/) ---------------------------------------------------------------------------------- **Dyrect** ---------- ​[**Dyrect**](https://www.dyrect.co/) [](https://www.registria.com/)is the first product registration platform that allows customers to register their products with a single click. The platform is currently helping leading brands in the US, Europe, Asia and around the world onboard customers and bring them verified first-party customer data.; **Features:** 1. No App Download 2. Inbuilt CRM 3. Single Sign-on 4. Automate Warranty Claims 5. Complete Data Ownership for Brands. ​[Schedule a free trial with Dyrect now.](https://www.dyrect.co/)​ **Tavant** ------------- ​[Tavant](https://www.tavant.com/product-registration) product registration solution with Artificial Intelligence & machine learning features enables the manufacturers to develop a data-driven automated product registration system. The new-age software provides real value to manufacturers in optimizing their products. Features: 1. Buyer Consolidation 2. Capture Feedback 3. Automatic reminders and pop-up 4. Omnichannel solution ### Cons:  Integration works for only limited APIs. **Qualtrics XM** ---------------- ​[Qualtrics XM](https://www.qualtrics.com/au/) is a Gartner leader in customer experience with solutions for customer XM, product XM, brand XM, employee XM, design XM, and some other XM services. Qualtrics offers tools for pricing research, concept testing, and market segmentation. This is a great platform for small businesses looking to get into product feedback for the first time. The free account gives you access to around 100+ templates designed by industry experts. **Features:** 1. 1000+ Responses per User 2. Unlimited Questions per Survey 3. Unlimited Active Surveys 4. Branch logic ### Con:  For large amounts of data, it may take some time to load the report interface **Salsify Product Experience Management Platform** -------------------------------------------------- ​[Salsify](https://www.salsify.com/) Product Experience Management is a commerce experience platform with the DAM, PMX, and PIM all wrapped together. Their product experience module is mainly what we are majorly focusing on here. **Features:** 1. Centralize product content 2. Multichannel data activation and optimizations around conversion and discoverability 3. It also offers search reporting, which are essential PMX component for eCommerce businesses. ### Con:  Lack of customer base customization. ### 5 Best Warranty Management Solutions 2023 - Which is the best warranty management software? All the product registration software on the list of the best product registration software bring something unique to the table to resolve different management issues and help you drive your business.  This does mean you’ll need to try a few to see what works best for you. To see schedule a demo and get a free 14-day trial of NeuroWarranty's product registration software [click here.](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-02) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How can a product registration software benefit your brand Author: Abhishek Agrawal Published: 2022-05-06 Tags: Consumer Data Collection, product registration software URL: https://www.neurowarranty.com/blog/null ![This is how a product registration software can benefit your brand](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-3-1651834845431-compressed.jpg) Whether you're a small business or large corporation, the ability to track your inventory and manage customer information is critical for success. A Product registration software collects valuable information about each customer, such as their name, email address and any other information they provide during registration. Data, which can then be used to increase repeat sales, manage warranty claims and improve customer satisfaction.  Contents * [Increase brand loyalty](#increase-brand-loyalty) * [Improve field services efficiency](#improve-field-services-efficiency) * [Empower customers](#empower-customers) * [Automate warranty claims](#automate-warranty-claims) **Get customer data** ![This is how a product registration software can benefit your brand](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/5-3-1651834889029-compressed.png) You know you need customer data, but where do you get it from? There are plenty of ways to collect this information, but a product registration software is one of the best options for getting what you need. Product registration software is a great way to get customer data. You can ask customers to submit their information as they register their product or service with you. You can collect data such as their name, email address and phone number.  When customers register with your brand, they provide their contact information and other details that can help you better understand them and their needs. This information can be used to improve your marketing efforts, build loyalty programs and target content to specific groups of customers. ### **Increase customer lifetime value** ![This is how a product registration software can benefit your brand](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2-4-1651834930373-compressed.png) Customer lifetime value (CLV) is the total amount of revenue a company can expect from a single customer over their entire relationship with the company. The CLV metric helps you determine how much you should spend on advertising, acquisition or retention activities in order to maximize profits from each customer.  A Product registration software is an easy way to boost repeat sales. The registration process can collect information about your customers, this data can be used later to send out special offers or newsletters that are personalized and relevant to each customer. For instance, you could use the details collected during registration to create a mailing list of people who purchased a specific product. When it comes time for a new product launch, you can send out an email blast to all the customers who bought your previous product offering. This way you can target your marketing efforts and ensure that those who want your latest offering receive it first.  ### **Increase brand loyalty** ![This is how a product registration software can benefit your brand](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/3-4-1651834957415-compressed.png) When your customers register with you, they're creating an account. This means they have direct access to their order history and any other information that may be useful to them. If they have any problems or questions, they can always get in touch with you through the same channel as well. This creates an opportunity for further engagement with your customers and helps build relationships between them and your brand. A good product registration software can help you understand your customers more and create better experiences for them. You can use this data to create better product recommendations based on what people buy together. You can also use it to send out emails that are more relevant to people's needs and interests. This will increase customer satisfaction, which will lead to increased brand loyalty. ### **Improve field services efficiency** ![This is how a product registration software can benefit your brand](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/4-2-1651834981894-compressed.png) The more information about your customers that you have, the better informed you'll be when dealing with any problems or queries they have. You can use this information to find out which products they like most and provide better customer service based on this knowledge. Field service management is one of the most important aspects of any business. It is essential to ensure that your customers receive quality service whenever possible. If a customer needs assistance with a product, it is vital for them to be able to contact someone immediately. A product registration software can help you to manage this process more effectively. **Product Registration Software helps you deliver better customer service -** Customers expect high-quality goods and services when they purchase goods from your company. Poor customer service can lead to unhappy customers who will spread negative word-of-mouth about your company and its products. This could result in lost sales and lost revenue for your business. Product registration software helps you deliver better customer service by allowing you to track incidents and complaints in real time, so that they can be dealt with quickly by the right person within your organization (or outsourced). This ensures that you are able to resolve issues before they have time to escalate into something larger. ### **Empower customers** ![This is how a product registration software can benefit your brand](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/6-3-1651835013124-compressed.png) The product registration software allows you to empower customers by giving them a voice — a place where they can share their opinion about your product or service. This gives consumers an opportunity to interact with the brand, which can be very valuable for companies that want to understand what their customers really think about them and their products. The product registration software also allows companies to collect feedback from customers. This data can be used as part of an overall marketing strategy, which will help companies understand what their customers want and need, as well as how they prefer to interact with the brand. ### **Automate warranty claims** ![This is how a product registration software can benefit your brand](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/7-2-1651835036422-compressed.png) Product registration software helps with warranty claims management by enabling you to gather more accurate data about your products and the customers who purchased them so you can better identify trends and patterns related to product failures or malfunctions that might affect future sales and returns related to those particular products. Product registration software allows you to track these issues so that when someone calls for assistance, you'll already have all the information about their particular product ready for them when they call for help — no searching required! This can save both time and money for both parties involved in the transaction because it eliminates any unnecessary delays between when someone needs assistance with their product. Product registration software is a great way to help your brand increase repeat sales. It's also a great way to build customer loyalty and keep customers coming back for more. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to create a product warranty policy | The complete guide. Author: Abhishek Agrawal Published: 2022-04-29 Tags: Warranty Management Services, warranty policy URL: https://www.neurowarranty.com/blog/null ![How to create a warranty policy](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/main-image-1-1651228390012-compressed.png) If you are interested in making your products look trustworthy to consumers, then product warranties may be something you should consider.  Most successful brands have a warranty policy that they offer goods or services. Offering your customers a product warranty policy helps build customer confidence and loyalty, increase brand recognition, and it sets you apart from your competitors. It's important to provide warranties for your products if you want consumers to feel confident about buying them. In this article, we'll walk you through the complete and the only guide you need to create a product warranty policy for your brand. Contents * [Consider your competition before creating your warranty policy](#consider-your-competition-before-creating-your-warranty-policy) * [Set a duration for your product warranty](#set-a-duration-for-your-product-warranty) * [Explain what is covered under the warranty](#explain-what-is-covered-under-the-warranty) * [Clearly define what isn't considered a defect and won't be fixed for free](#clearly-define-what-isnt-considered-a-defect-and-wont-be-fixed-for-free) * [Create a customer support policy](#create-a-customer-support-policy)  * [Invest in a warranty management software](#invest-in-a-warranty-management-software)  * [What should be your next step?](#what-should-be-your-next-step) ### **Identify your legal requirements before creating your warranty policy** ![Identify your legal requirements to create a warranty policy.](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2-3-1651228465014-compressed.png) Before you begin writing, check your state's legal requirements for warranty policies. In some cases, your warranty policy may need to be approved by a lawyer. In other cases, you may only need to ensure that it complies with federal and state warranty laws. If you are unsure of your state's requirements, consult a lawyer or a government agency for guidance. Also be sure to look into any industry-specific rules. Once you have identified all the regulations that apply to your business, examine each one closely. Read them carefully and highlight any important details that come up repeatedly in different documents. You’ll use this information when writing your policy, so make sure it's accurate and up-to-date. ### **Consider your competition before creating your warranty policy** ![Consider your competition before creating a warranty policy](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/3-3-1651228516907-compressed.png) Let's be honest: the competitors in your market are doing basically the same thing you are. They're selling to a similar audience and offering similar products, so it's natural for you to want to do things a little differently. In fact, it's important that you do things a little differently! If you don't, you'll likely end up losing business to someone with a more appealing product warranty policy. One of the best ways to differentiate yourself from your competition is to offer a longer warranty period than they do. If everyone else offers warranties of only one year on their products, consider offering two years instead—or even three or five! This will allow potential customers to see that they can get more value from your products than they can from anyone else's. If you're worried about not being able to afford this type of product warranty policy, remember that it doesn't necessarily have to cover every single product you sell. You could opt instead to offer different types of warranties based on the type of product it is and its retail price. ### **Set a duration for your product warranty** ![how to create a warranty claim policy](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/4-1-1651228937040-compressed.png) This is pretty straight forward - you need to think about how long your product should be covered by the warranty. If you're not sure, it's always best to give too much coverage than not enough. Consider what kind of material your products are made from, how long they are expected to last, and what kind of durability tests were performed during manufacturing and development stages. The better the quality of your product, the less need there will be for repairs or replacements due to defects. However, when in doubt, give yourself some leeway so that if any problems arise after the intended lifespan has expired, you can still provide coverage without losing money on the deal ### **Explain what is covered under the warranty** ![Explain what is covered in the warranty policy](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/5-1-1651228991980-compressed.png) When you're considering what to include in your warranty, be sure that the coverage is clear, and that it's clearly stated on the packaging. If you're selling a product with multiple components, it's important to be clear about how the warranty applies to each.  The more complicated the technology of your product is, the more complicated its warranty will likely be. It's important for consumers to understand exactly what's covered in case of malfunction. If there are any stipulations—for instance, if a warranty applies only when the product has been used in conjunction with a specific component—be sure to make that explicit. The consumer needs to know exactly what the warranty covers. For example, you may offer a one-year warranty that covers all parts and labor, but only if the product was used in accordance with its intended purpose. If you sell a product that is meant to be used indoors, but the consumer left it out in the rain, and it broke, then you would not be responsible for fixing it.  ### **Clearly define what isn't considered a defect and won't be fixed for free** ![explain what is not covered in the warranty policy](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/6-2-1651229032658-compressed.png) As you're creating your warranty policy, be sure to set some boundaries for what is and isn't covered. If you sell something that's prone to damage from lots of use—like a car, washing machine, or kitchen appliance—you'll want to establish up front what kind of damages aren't considered defects by your company.  For example, if the motor in a blender breaks after a year because it was used daily for four hours a day, that probably isn't a defect—but if the motor breaks after only three months of intermittent use because the blades weren't properly aligned and the blender was shook when it was turned on (read: user error), that's probably a defect.  Knowing which damages are definitely not defects can help you avoid being taken advantage of by customers who want something for nothing, but also helps you avoid looking unreasonable when a customer has to pay for repairs that they feel should be covered under warranty. Make it clear what won't be fixed without charge so you can build trust with your customers. ### **Create a customer support policy**  ![create a customer support policy for warranty claims](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/7-1-1651229079400-compressed.png) When you create your policy, include a clear explanation of how your customers can get support for their issue. Providing phone numbers and email addresses will help them feel as though they can reach you directly if they need to. It's also a good idea to explain how long it will take to receive a response. You should provide realistic estimates rather than promising a rapid turnaround time that you can't deliver. If you want to set up a good customer service experience for your customers and make good on the promise of a product warranty, make sure you: 1\. Provide multiple ways for them to get support 2\. Give customers an estimate of how long it will take for them to receive a response 3\. Use available feedback mechanisms so that you can improve your customer service ### **Invest in a warranty management software**  ![Invest in a warranty management software to create a warranty policy](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/8-1651229127896-compressed.png) Warranty management can be a daunting task for any company. All too often, managing warranty information is an ad hoc process that relies on the memory of a select few employees. This typically leads to inconsistent customer service, longer repair cycles, and expensive warranty costs. The good news is that by investing in a warranty management software like [NeuroWarranty](https://www.neurowarranty.com/), your company can avoid these pitfalls and improve overall customer satisfaction. Warranty management software will enable you to: * Track every warranty claim from start to finish * Keep a history of past claims and repairs * Identify potential problems with products and services before they become widespread issues * Determine which warranties are worth pursuing and which ones are not * Provide better customer service to your clients * It's not hard to create a warranty policy that will work for your business.  Creating a strong warranty policy not only increases your repeat sales but customers will also be less hesitant to try your product in the first place. ### What should be your next step? Now that you have formulated a strong warranty policy for your products, you would need an easy to use process to help your customers claim, and help you manage warranty claims. To know how NeuroWarranty can help you automate your warranty claims management [click here](https://www.neurowarranty.com/warranty-management-solution). --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Warranty Tracking software: Best ways to track warranty claims. Author: Abhishek Agrawal Published: 2022-04-22 URL: https://www.neurowarranty.com/blog/null ​​ ----- ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/download20220422181311-1650631552685-compressed.jpg) What is warranty tracking software? ----------------------------------- If you are in the consumer goods business, you know that keeping a tab on warranty claims can be a real tough job. The reason is that it is not easy to keep track of all the products that you sell and their warranty details. This could be a painful task and the only way to make it easy is to invest in a warranty tracking software. But this also means that you need to hire a professional developer to make your application.  Today, however, several software companies offer a warranty tracking application that can be bought online. These applications work like a charm and they can help you track warranty claims with ease. Not just that, but they can also help you manage all your customer data in a simple and organized manner. So, the next time when you need to track warranty claims, you can simply check out the warranty tracking application that we have put together for you. How does warranty tracking software work? ----------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/download20220422181309-1650631656505-compressed.jpg) In many organizations, warranty services and claims procedures are typically handled internally and impact several departments, from the supply chain to customer service.  An advanced warranty tracking software like NeuroWarranty works by first replacing your paper-based warranty processing systems with a digital warranty management solution. Digitizing your warranty management process helps your brand by automating claims management.  A warranty tracking software allows you to handle all your post-sales support requirements from a single screen, thus saving efforts and costs. NeuroWarranty's warranty tracking software gives you complete access to all your warranty data on easy to understand and customizable dashboards.  NeuroWarranty's smart Analytics dashboards can give you an idea of how your product performs across various geographies and demographics and where you need to improve. This data can help your brand make better decisions in various areas of your business. What are the benefits of a warranty tracking software? ------------------------------------------------------ ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/download20220422181307-1650631686038-compressed.jpg) A warranty tracking software allows you to handle all your post-sales support requirements from a single screen, thus saving efforts and costs. But there are other benefits an advanced warranty tracking software can deliver for your brand like -  ### Improving your customer service -   Data can help you streamline your warranty claims service. Using reports from the analytics dashboards, brands can review the process at scale and figure out new easier processes. Analyzing the data will allow you to look into your post-sales customer service and find out which step the customer finds the most exhaustive and time-consuming.  ### Improving your product - Track warranty data to find out what aspect of the product is triggering the most warranty claims. Warranty data not only allows you to save R&D costs but also allows you to use user-generated data to create an improved customer experience. Warranty data provides direct information about how and when your products fail. With this information, you can identify parts and systems that need improvement. Warranty data will also give you insight into what needs to be improved to reduce failure rates and improve customer satisfaction.  ### Streamline customer communication - Customers, when registered for a warranty claim, want constant updates on their claim status, but ensuring that their customers are aware of their warranty claim's status is an expensive and time-consuming process.  NeuroWarranty's [warranty management app](https://www.neurowarranty.com/), with the help of its inbuilt CRM, sets up a direct communication channel between you and your customers. The customer service teams can manage customer communication on a single interface with minimal effort.  ### Help customers track their claim status -  Advanced warranty tracking software not only makes warranty tracking easier for the brands but also enables customers to track and manage multiple claims at once. NeuroWarranty's warranty tracking solution allows customers to claim, track and manage multiple claims on a single screen. Allowing users to track their claim status, helps brands deliver an excellent customer experience and, at the same time, saves costs spent on physical customer communication and support tickets.  We hope you found our blog helpful today regarding the benefits of using warranty tracking software. The NeuroWarranty warranty tracking software allows you to access in-depth analytics of all your product warranties and the personal data of your end customers. If you have any questions about how to use our software or how it can help your business, book a demo according to your convenience [here](https://calendly.com/aabhishekbindal/neurotags-demo?month=2021-09). --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Here is how you can stop warranty frauds faced by your brand. Author: Abhishek Agrawal Published: 2022-04-15 Tags: Warranty Management, warranty frauds URL: https://www.neurowarranty.com/blog/null ![Stop fraud warranty claims](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog1-1650020147099-compressed.jpg) Worldwide warranty frauds are costing brands roughly 2 - 4 % of their profit shares, and although the number may seem small, as brands increase their sales, a loss of 4% of profit shares can result in huge revenue losses.  Contents * [What is a Warranty Fraud?](#what-is-a-warranty-fraud) *  [Types of Warranty Frauds -](#types-of-warranty-frauds) * [Duplicate products:](#duplicate-products) * [Customer Frauds:](#customer-frauds) * [Which brands suffer the most from warranty fraud?](#which-brands-suffer-the-most-from-warranty-fraud) * [How can brands stop warranty fraud?](#how-can-brands-stop-warranty-fraud) * [Serializing your Products -](#serializing-your-products)  * [Replacing Paper base warranty cards -](#replacing-paper-base-warranty-cards) * [Save your business from warranty fraud now -](#save-your-business-from-warranty-fraud-now) What is a Warranty Fraud? ------------------------- To understand warranty fraud, a brief background of warranty claims is needed. Warranties are terms of contracts that accompany the sale of most products. Under a warranty, a manufacturer agrees to repair or replace a defective product, subject to certain limitations. Often limitations are directed to time or usage – a 90-day warranty or 50,000-mile warranty, for example. Warranties can also be subjective to specific conditions laid down by the manufacturer and cover only specific parts of the products rather than the whole product. Brands try to make their warranty policies as vast and as long as possible so as to give their end customers an unparalleled post-sales experience and retain them for future sales.   Types of Warranty Frauds - --------------------------- Warranty fraud can be difficult to detect, especially without skilled resources, processes and controls in place -- e.g. internal audit departments, anti-fraud policies, and formal fraud risk assessment. As brands look forward to providing the best customer experience, a lot of such repetitive and fraudulent claims are left in the suspicion stage.  A manual warranty process can lead to several warranty frauds, and as these frauds are mixed with real customers who have lost their warranty cards and need assistance with their claims, it is impossible for brands to differentiate between fraudulent claims and genuine customers.  ### Duplicate products: If customers love your products, there is a high possibility that counterfeit/ look-alike products of yours are floated in the market with your brand name. Your brand name is used by the counterfeit & sell substandard products in your name. This, not only increases your warranty claims, but customers also lose trust in your brand. ### Customer Frauds: A large chunk of fraudulent claims come from fraudsters who mix up with real customers who end up losing their warranty cards and bills. Also, customers at times intentionally provide an out of the warranty product under claims. About 10-15 per cent of warranty claims are classified as intentionally fraudulent (as against typos or accidental errors, which are easily detected during verification).  By eliminating fraudulent claims early in the process, you not only save money but also precious time and resources. Which brands suffer the most from warranty fraud? ------------------------------------------------- Statistically, consumer electronics and consumer products brands suffer the most from warranty fraud, but it is not a common cause for brands across segments.  Brands that have a digital warranty solution have managed to reduce their fraudulent warranty claims to less than 0.1% and brands that continue to use a manual warranty process face a disproportionate amount of fraudulent claims. The reason is, that brands that use a manual warranty have no process of differentiating between fraudulent and genuine claims. And in order to not dissatisfy real customers, they end up giving a warranty to a large number of counterfeit products.  How can brands stop warranty fraud? ----------------------------------- ![Stop warranty frauds using NeuroWarranty](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog2-1650020226064-compressed.jpg) Warranty fraud detection is undertaken by brands to ensure that they are only covering legitimate warranty claims. Brands can detect fraudulent claims by replacing their manual paper-based warranty process with a [QR code-based warranty management solution](https://www.neurowarranty.com/).  **A digital warranty solution works by**  ### Serializing your Products -  You should serialize your products so that every product can be uniquely identified and tracked at any point in the supply chain. The benefits of serializing are when any product comes for warranty claims, you can track details like when was the product manufactured and who was the supplier/ OEM. This will help in tracking which supplier is using the wrong product. ### Replacing Paper base warranty cards - An advanced [digital warranty solution](https://www.neurowarranty.com/) like NeuroWarranty replaces your paper-based warranty cards with unique QR codes which are placed inside the product packaging. Scanning the QR code takes the users to a web app that allows them to upload their purchase claims, authenticate their purchase and register a warranty for future claims.  This process, makes it impossible for warranty fraudsters or for people with counterfeit products to register for a warranty claim as the web app is only accessible by scanning the QR code (The QR codes are managed by the brands from the back end) Save your business from warranty fraud now - -------------------------------------------- Warranty fraud does not just save your business money in fraudulent repairs and replacement parts. Eliminating warranty fraud makes your warranty processing more efficient. Further, without fraudulent claims distorting your statistics, you will be able to focus on failures that truly are occurring, thereby improving product quality. NeuroWarranty has helped 100s of leading brands like Syska, JCB, and Escorts, among many others, stop warranty frauds and safeguard their brand image.  **_To know how NeuroWarranty can stop warranty frauds faced by your brand, book a demo now. [Book a demo now.](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-04)_** --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## What can a warranty management app deliver for your business? Author: Abhishek Agrawal Published: 2022-04-08 Tags: Warranty Management, warranty management app URL: https://www.neurowarranty.com/blog/null ![warranty app benefits for brands](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/6-1-1649424639932-compressed.jpg) When companies first started offering guarantees on their products, it was a terrific way to boost revenues and gain customer loyalty.  However, as the number of claims has progressively increased over time, managing the warranties to improve customer satisfaction has proven to be problematic. Contents *  [Stop warranty frauds -](#stop-warranty-frauds) * [Streamline customer communication -](#streamline-customer-communication)  * [Get customer data -](#get-customer-data)  *  [Automate warranty claims management -](#automate-warranty-claims-management)  * [Get market/ product insights -](#get-market-product-insights)   **Stop warranty frauds -** --------------------------- ![stop warranty frauds using warranty management app](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-04-08-2-1649426416496-compressed.jpg) If customers love your products, there is a high possibility that counterfeit/ look-alike products of yours are floated in the market with your brand name. Your brand name is used by the counterfeit & sell substandard products in your name. This not only increases your warranty claims, but customers also lose trust in your brand. Using the NeuroWarranty app, when any product comes for warranty claims, you can track details like when the product was manufactured and who was the supplier/ OEM. This will help in tracking which supplier is using the wrong product. ​[Stop warranty claim frauds faced by your brand now](https://www.neurowarranty.com/blog/here-is-how-you-can-stop-warranty-frauds-faced-by-your-brand-cl202i0jv16301ll8aet2xuhl). **Streamline customer communication -**  ---------------------------------------- ![streamline customer communication using warranty management app](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2-2-1649426081299-compressed.jpg) Customers, when registered for a warranty claim, want constant updates on their claim status, but ensuring that customers are aware of their warranty claim's status is an expensive and time-consuming process for brands.  Absence of a direct communication channel between customers who claim a warranty and customer service teams forces brands to take up the process on-call resulting in additional service costs and reduced profits.   At the same time, collecting feedback and reviews from your end customers can prove to be a rather complicated task, notably for consumer product brands. Using Customer Relationship Management (CRM) software, your end customers can connect directly with your client servicing teams to communicate and register their feedback. While buying separate CRM tools can be expensive and difficult to manage, you can save tons of money spent on buying additional CRM tools. Digital [warranty management solutions](https://www.neurowarranty.com/) like NeuroWarranty come with inbuilt CRMs and allow your customer support executives to manage the entire post-sales experience from a single screen. **Get customer data -**  ------------------------ ![get customer data using warranty management app](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/4-1-1649426137860-compressed.jpg) Customer data is the biggest advantage for businesses, whether it be for online or offline marketing campaigns. It facilitates the retention of existing customers when utilized for loyalty programs and acquires new customers for other products through effective marketing strategies like promotion and cross-selling.  Customer data is a gold mine for any business and is the biggest advantage that they could have. Businesses use it to help them retain their existing customers by utilizing a loyalty program and acquiring new customers for their other products through a cross-selling strategy. They can also use customer data to tailor every online marketing campaign to their existing customers to increase their return rates. Customer data can be used to promote businesses in a way that's more personal because it's like having a relationship with every customer. ​[Get data of your Amazon and other marketplace customers now](https://www.neurowarranty.com/collect-offline-consumer-data). NeuroWarranty's [warranty management app](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) specializes in delivering end-customer data to brands, and at the same time, helps brands build a profitable interaction with their customers. To know how NeuroWarranty helped market leader Syska increase profits by harnessing customer data read the complete case study [here](https://www.neurowarranty.com/blog/warranty-management-solution-for-the-consumer-electronics-industry-case-study-cl027nbcy55861pm8ipb99ulw).   **Automate warranty claims management -**  ------------------------------------------- ![warranty management app](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-04-08-1649426310870-compressed.jpg) Traditional warranty management processes are manual and labour intensive, thus driving up costs. Automating the warranty process with the NeuroWarranty App allows you to reduce your dependency on customer support executives and reduce customer support costs. Automating the process allows brands to manage a large number of warranty claims at once on a single screen, thus cutting down the operational cost significantly.  **Get market/ product insights -**  ----------------------------------- ![warranty management app](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-1-1649426237045-compressed.jpg) Warranty Applications equipped with intelligent dashboards offer relevant insights for better decision-making. There are many reasons why you would want to equip your business with a warranty management app. One of them is because they give you unique insights into the performance of your product in the field.  Analytics dashboards can give you an idea of how your product performs across various geographies and demographics and where you need to improve. This data can help your brand make better decisions in various areas of your business.  With the right warranty analytics in place, businesses can save time, money, and resources and make better decisions. When selecting a warranty management app, it's important to find an app that can offer you the right warranty analytics. The application should be able to provide the right services that fit your needs and is optimized your business. [**_Check out the list of the best warranty management apps  for the year 2022._**](https://neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo) **Trusted by 100s of leading brands including - Syska, JCB, ResQtech,** NeuroWarranty is a QR Code-based warranty management software that is easy to implement yet extremely powerful. Customers can register for a warranty by simply scanning a QR code placed on your product and entering the purchase details.  You can sign up for the [warranty management app](https://www.neurowarranty.com/) by scheduling a demo and getting a free 14-day trial here - [get a demo](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-02) when you schedule a demo, an account manager will contact you and organize a call to discuss your business requirements. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Warranty Management App - Reduce costs and automate your product warranties. Author: Abhishek Agrawal Published: 2022-04-01 Tags: Warranty Management, warranty management app URL: https://www.neurowarranty.com/blog/null ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/digital-warranty-managernentblog2-1648805084726-compressed.png) When you are a business owner, you understand the importance of a quality product, you put in the time and effort to ensure that your product is the best it can be, and you want to make sure that your customers get the best experience with it.  Contents * [Why do brands need a warranty management app -](#why-do-brands-need-a-warranty-management-app) * [What should you look for before choosing a warranty management app for your brand?](#what-should-you-look-for-before-choosing-a-warranty-management-app-for-your-brand) * [Can the app automate and simplify warranty processes?](#can-the-app-automate-and-simplify-warranty-processes) * [Can the app get you valuable customer data?](#can-the-app-get-you-valuable-customer-data) * [Can the warranty management app help you manage customer communications?](#can-the-warranty-management-app-help-you-manage-customer-communications) * [Is the warranty management app cloud-based?](#is-the-warranty-management-app-cloud-based) * [The NeuroWarranty warranty management app](#the-neurowarranty-warranty-management-app)  * [Automate claims management -](#automate-claims-management) * [Identify fraudulent claims -](#identify-fraudulent-claims) * [Communicate with customers -](#communicate-with-customers)  * [Get customer data -](#get-customer-data)  * [Warranty Analytics -](#warranty-analytics)  **Why do brands need a warranty management app -** -------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/digital-warranty-managernentblog1-1648805111079-compressed.png) In many organizations, warranty services and claims procedures are typically handled internally and impact several departments, from the supply chain to customer service. If you are not all using the same system and viewing the same data, this can cause many problems. By investing in a warranty management app, brands can ensure that the warranty management process not only goes smoothly but also brings added benefits to them.  * **Faster processes:** A warranty management app can help to easily track the progress of each claim and process each stage faster. By allowing the system to automate menial jobs, your employees will have more time to focus on bigger tasks and improve their skills.  * **Reduce fraudulent risk:** Customers who are worried about their data can be easily reassured as the risk of fraud is reduced with a warranty management system. As all of the processes and policies are already in place and with the latest technology any issues or errors such as fraudulent activity are much easier to detect and stop. * **Cost-effective:** With a management system you can easily save on administrative costs as the system will automate claims and settlement processes.  * **Improved customer service:** With real-time data available you can easily track the progress of each claim to keep customers updated and improve overall customer satisfaction.  * **Clearer insights:** Clearer insights and analysis data are available with the help of a warranty management system. This makes it much simpler to monitor any quality issues and gives you a clear understanding of customer requirements. **What should you look for before choosing a warranty management app for your brand?** -------------------------------------------------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/digital-warranty-managernentblog3-1648805140315-compressed.png) Whether it is collecting warranty data or sending out notifications, the app should be able to handle it effortlessly. This can save a lot of time and money that would otherwise be spent on building the process manually. ### Can the app automate and simplify warranty processes? Traditional warranty management processes are manual and labour intensive, thus driving up costs. Automating the warranty process allows you to reduce your dependency on customer support executives and reduce customer support costs. A [warranty management app](https://www.neurowarranty.com/) should be able to manage a large number of warranty claims at once on a single screen, thus cutting down the operational cost significantly.  ​[**_Check out the list of the best warranty management apps  for the year 2022._**](https://neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo) Is the warranty management app easy to implement? You should be able to use the app without any help from the vendor, and you should be able to get your data in and out of the system.  If you have to spend a lot of time setting up the app and moving data around, that will probably be reflected in a longer implementation time and a bigger budget. You can and should ask to see an app demo before making a final decision. ### Can the app get you valuable customer data? Customer data is the biggest advantage for businesses, whether it be for online or offline marketing campaigns. It facilitates the retention of existing customers when utilized for loyalty programs and acquires new customers for other products through effective marketing strategies like promotion and cross-selling. The warranty management app should be able to collect, process, and present this data to you in real-time and on an easy to manage interface. [Get data of your Amazon and other marketplace customers now.](https://www.neurowarranty.com/collect-offline-consumer-data) When it comes to choosing a warranty management app for your business, there are a lot of different options available. The best way to decide which one is right for you is to consider how easy the solution is for your end customers. Some of the best warranties that experience high redemption rates are the ones that offer simple onboarding and registrations.  ### Can the warranty management app help you manage customer communications? Inbuilt CRM offered by [advanced warranty management apps](https://www.neurowarranty.com/) unifies the data used by service teams for effective warranty management. Businesses can organize customer queries from one source. In addition to using the in-built CRM, customers can also send product feedback via email or SMS. Businesses can follow up on the input and have personalized communications with the customers to solve the problem and enhance customer satisfaction. ### Is the warranty management app cloud-based? ​[Cloud-based warranty management app](https://www.neurowarranty.com/) is a good choice if you want to move your business to the cloud while keeping all the important data in one place and not worrying about the version of your software. Cloud-based apps are a good choice for businesses that are going global and are not sure about the future. **The NeuroWarranty warranty management app**  ---------------------------------------------- ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/digital-warranty-managernentblog-1648805151996-compressed.png) **Trusted by 100s of leading brands including Syska, JCB, ResQtech,** NeuroWarranty is a QR Code-based [warranty management software](https://www.neurowarranty.com/) that is easy to implement yet extremely powerful. Customers can register for a warranty by simply scanning a QR code placed on your product and entering the purchase details. Once registered, customers no longer need to secure purchase bills and invoices. You will be surprised to know the functions NeuroWarranty's Warranty management App can perform for your business. **_Download the complete case study to know more on how NeuroWarranty helped the consumer product leader Syska digitize its warranty process and increase repeat sales._** [**_Download Complete Case Study_**](https://neurowarranty.com/case-study)**_._**  **[The NeuroWarranty app allows brands to](https://www.neurowarranty.com/digital-warranty-management-software) -**  ### **Automate claims management -** Traditional warranty management processes are manual and labour intensive, thus driving up costs. Automating the warranty process with the NeuroWarranty App allows you to reduce your dependency on customer support executives and reduce customer support costs. Automating the process allows brands to manage a large number of warranty claims at once on a single screen, thus cutting down the operational cost significantly.  ### **Identify fraudulent claims -** If customers love your products, there is a high possibility that counterfeit/ look-alike products of yours are floated in the market with your brand name. Your brand name is used by the counterfeit & sell substandard products in your name. This not only increases your warranty claims, but customers also lose trust in your brand. Using the NeuroWarranty app, when any product comes for warranty claims, you can track details like when the product was manufactured, who was the supplier/ OEM. This will help in tracking which supplier is using the wrong product. ​[Stop warranty claim frauds faced by your brand now.](https://www.neurowarranty.com/blog/here-is-how-you-can-stop-warranty-frauds-faced-by-your-brand-cl202i0jv16301ll8aet2xuhl)​ ### **Communicate with customers -**  Customers, when registered for a warranty claim, want constant updates on their claim status, but ensuring that their customers are aware of their warranty claim's status is an expensive and time-consuming process.  NeuroWarranty's [warranty management app](https://www.neurowarranty.com/warranty-management-app), with the help of its inbuilt CRM, sets up a direct communication channel between you and your customers. The customer service teams can manage customer communication on a single interface with minimal effort.  ### **Get customer data -**  Customer data is a gold mine for any business and is the biggest advantage that they could have. NeuroWarranty has empowered 100s of brands by giving them access to the data of their customers. Brands use it to help them retain their existing customers by utilizing a loyalty program and acquiring new customers for their other products through a cross-selling strategy. Brands also use customer data to tailor every online marketing campaign to their existing customers to increase their return rates.  ### **Warranty Analytics** -  NeuroWarranty's smart Analytics dashboards can give you an idea of how your product performs across various geographies and demographics and where you need to improve. This data can help your brand make better decisions in various areas of your business. With NeuroWarranty, brands get the power to access customer data that can be leveraged by their marketing teams in endless ways. The fully automated and fault-proof warranty process works efficiently to deliver an unparalleled post-sales customer experience with minimum effort. The No App required digital warranty Software facilitates offline to the online transition of customers and enables businesses to increase customer LTV and repeat sales.  > "NeuroWarranty is an awesome solution for all sellers and manufacturers to give the best support to their customers." It is very useful in getting the customer to register and avail warranty, and also it's very easy for us as sellers to monitor the warranty registrations and claims. > > **Mr Ranjit B, Head of business development. ResqTech.** You can sign up for the warranty management software by scheduling a demo and getting a free 14-day trial here - [get a demo](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-02), when you schedule a demo, an account manager will contact you, and you can organize a call to discuss your business requirements. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Warranty Management Solution for the Automotive Industry [Case Study] Author: Abhishek Agrawal Published: 2022-03-25 Meta Title: Warranty Management Solution for the Automotive Industry [Case Study] Tags: Warranty Management Services, warranty management solution, Automotive Industry URL: https://www.neurowarranty.com/blog/null ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-images-2-1648203795491-compressed.png) The automotive parts industry has one of the highest warranty processing costs across industry segments. In an industry where counterfeit products are extremely prevalent brands need a warranty solution that can  1. Help brands identify fraudulent warranty claims 2. Help customers identify genuine automotive parts from counterfeit automotive parts 3. Reduce warranty process costs Protecting the investment of their customers and maintaining high levels of trust to encourage repeat business is critical for automotive brands. Many brands overlook this notion and often discount the importance of warranty and after-sales support services and end up losing invaluable repeat sales.  **Are you looking for these features in a Warranty Management Software for your automotive brand?** 1. Automates your warranty process 2. Increasing customer engagement 3. Warranty claims tracking 4. Elimination of fraud/ expired claims If yes, NeuroWarranty is a [Digital Warranty Management Software](https://www.neurowarranty.com/) that has helped leading home appliances brands like JCB, Escorts, Syska, and a 100+ leading brands achieve these results in no time.  Contents * [Introduction - A warranty management software that helps brands automate their process and reduce costs.](#introduction-a-warranty-management-software-that-helps-brands-automate-their-process-and-reduce-costs)  * [What issues do automotive parts brands face?](#what-issues-do-automotive-parts-brands-face) * [What did NeuroWarranty notice?](#what-did-neurowarranty-notice) * [Challenges -](#challenges)  * [High operational costs -](#high-operational-costs)  * [Low customer satisfaction rate (post-sales service related) -](#low-customer-satisfaction-rate-post-sales-service-related) * [Increased Fraudulent Claims -](#increased-fraudulent-claims)  * [Hassle in managing product warranties for multiple SKUs -](#hassle-in-managing-product-warranties-for-multiple-skus) * [Result?](#result) * [How can NeuroWarranty help automotive brands?](#how-can-neurowarranty-help-automotive-brands) * [How was the home appliances brand's post-sales service improved?](#how-was-the-home-appliances-brands-post-sales-service-improved) * [Simplifying customer communications and building a connect with end-customers -](#simplifying-customer-communications-and-building-a-connect-with-end-customers)  *  [Digitizing and automating warranty claims -](#digitizing-and-automating-warranty-claims)   * [What results does NeuroWarranty deliver?](#what-results-does-neurowarranty-deliver)  * [How can your home appliance brand benefit from this solution?](#how-can-your-home-appliance-brand-benefit-from-this-solution) * [NeuroWarranty guarantees -](#neurowarranty-guarantees)  **Introduction - A warranty management software that helps brands automate their process and reduce costs.**  ------------------------------------------------------------------------------------------------------------- What issues do automotive parts brands face? -------------------------------------------- 1. High Operational Costs. 2. Low customer satisfaction rates related to post-sales services.  3. Increased Fraudulent Claims. 4. Hassle in managing product warranties for multiple SKUs. ### What did NeuroWarranty notice? Automotive parts brands have a high Customer lifetime value, but customers' experiences of dealing with time-consuming warranty processes and counterfeit parts create a negative brand image and affect future sales. **Challenges** \-  ------------------ ### **High operational costs -**  Automotive brands have extremely high warranty processing costs. Their operations are extremely dependent on paper-based systems, and these high overheads accounted for a huge percentage of the total spending in this department. As a result, their warranty services cost increased multi-fold due to four main factors: 1. Labor-intensive manual claims process. 2. No direct communication between customers who claim a warranty. and the client servicing teams. 3. Fraudulent/ Expired warranty claims. 4. Lack of access to warranty data. ### **Low customer satisfaction rate (post-sales service related) -** Customers often had to go through the hassle of finding old purchase bills and visiting service centers in person to validate their claim to access some essential post-sales services like warranty claims and product replacement.  ### **Increased Fraudulent Claims -**  The automotive parts industry is amongst the industries that suffer the most from fake and counterfeit products, and brands have to put in a lot of time and money into differentiating between genuine and fraudulent claims**.**   A traditional warranty solution used by Automotive brands cannot differentiate between fraudulent, expired and genuine claims. This affected its revenue and caused a poor brand image, thus, increasing warranty costs and cutting margins.  ### **Hassle in managing product warranties for multiple SKUs -** A large number of automotive brands use a **Traditional Warranty Management System**. In the absence of AI and IoT based tools, they face an increase in cost and time elements. ### **Result?** 1. Huge time investment in the claim settlement process. 2. Increased warranty frauds due to reliance upon paperwork. And we know how manual data recording is prone to errors. **How can NeuroWarranty help automotive brands?** ------------------------------------------------- **NeuroWarranty enables brands to:** * Automate claim processing and reduced data entry by automatically recovering customer, product and warranty information based on business rules. * Manage different types of automotive claims. * Integrate with EPC and other enterprise systems using standard web services to enable Seamless End-to-End Warranty Processes * Increase in business performance, reduce warranty and service contract costs, and improve product quality through warranty analytics, fraud detection and prediction analytics ### **How was the home appliances brand's post-sales service improved?** 1. Customers no longer have to go through the hassle of finding old bills and warranty cards to claim a warranty. 2. Customers can track the status of their warranty claim in real-time. 3. Using the Inbuilt CRM customers can communicate directly with customer support executives to solve their queries. 4. In case of improvements needed, customers can have the reviews and feedback acknowledged leading to an increase in customer engagement.  ### **Simplifying customer communications and building a connect with end-customers -**  NeuroWarrnty's Inbuilt CRM helps brands manage all their post-sales customer communications on a single dashboard.  NeuroWarranty helps automotive brands increase their customer engagement by enabling them to respond to individual customer queries and acknowledge customer feedback and reviews.   ###  **Digitizing and automating warranty claims -**   In an industry where it is crucial to building trust among your customers for a long term relationship, the easy and hassle-free warranty claims process can soon become a key differentiator between you and your competitors.  NeuroWarranty replaces your traditional warranty with a QR code-based [Digital Warranty Solution](https://www.neurowarranty.com/). With the process of 'NeuroTagging', NeuroWarranty not only helps automotive brands automate their warranty but also make product serialization more effective for improved supply chain management.  **_Download the complete case study to know more on how NeuroWarranty helped the consumer product leader Syska digitize its warranty process and increase repeat sales._** [**_Download Complete Case Study_**](https://neurowarranty.com/case-study)**_._**  What results does NeuroWarranty deliver?  ----------------------------------------- 1. Automotive brands can differentiate between fraudulent claims and genuine claims that results in the stoppage of warranty frauds.  2. Automotive brands can reduce claims processing costs by automating the process and managing it on a single dashboard. A simplified warranty claims process ensuring that only genuine parts are supplied builds trust among your customers, and can become your brand's biggest USPs.  **How can your home appliance brand benefit from this solution?** ----------------------------------------------------------------- NeuroWarranty's [warranty management software](https://www.neurowarranty.com/) is helping JCB, Escorts, Syska and 100+ leading brands increase their repeat sales by transforming their post-sales services.  **What are you waiting for?** Make Digital Warranty Management System your Strategic Advantage! [Check out the list of the best warranty management software for the year 2022.](https://neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo) ### NeuroWarranty guarantees -  1. Increase in revenue and profit 2. Up to 90% decrease in warranty-related costs. 3. Up to 180% increase in repeat sales. 4. 100% Reduction in fraudulent warranty claims 5. Data of your Amazon, Flipkart and retail end customers 6. 5X customer engagement compared to your competitors.  7. Kickstarting your D2C journey.  If you wish to convert your warranty expenses into a profit-making asset, schedule a call with our solution experts and get a solution that has delivered results for market leaders in the home appliances segment. [Schedule a call now.](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-02) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Warranty Management Solution for the Mattress Industry [Case Study] Author: Abhishek Agrawal Published: 2022-03-11 Tags: Digital Warranty Management, Warranty Management, Mattress Industry URL: https://www.neurowarranty.com/blog/null ![Warranty management solution for the mattress industry](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-03-10-2-1647003839347-compressed.jpg) Today’s mattress market is big business with the global mattress market currently valued at around $81 billion. For decades, shifts in the mattress industry occurred gradually. Early on, the modern market was ruled by only a handful of companies that dominated all the depot stores and offline retail. These big brands all followed pretty much the same business model: Distribute mattresses to department and furniture stores, where they’d be sold by middlemen who’d collect some of the profits. But in 2014, the industry underwent a major change. Thanks largely to the emergence of the Casper brand, which helped pioneer the model of mattresses being sold online directly to consumers, the bed-in-a-box trend took off. In less than seven years, the number of new players in the mattress space has ballooned.  _[Research by the BSC research group showed that more than 40% of customers considered reputation and warranty as to their biggest factors while making a product choice.](https://bedtimesmagazine.com/2021/05/bsc-research-consumer-mattress-buying-behavior-part-3-all-about-the-bed/)_  A hassle-free warranty process is the most important service a warranty brand can offer to their customers to build trust and stay ahead of their competitors. And as the mattress industry is moving to an increasingly D2C model, it becomes imperative for mattress brands to develop a solution that will help them bring customers to their website and remarket and retain them.  **Are you looking for these features in a Warranty Management Software for your mattress brand?** 1. Access to data of your Amazon/ retail end customers 2. The ability to bring retail customers to your website.  3. Unparraled warranty claims experience for your end customers. 4. Warranty claims tracking 5. Elimination of fraud/ expired claims Contents * [Introduction - Helping Flo develop a hassle-free warranty experience for their end-users.](#introduction-helping-flo-develop-a-hassle-free-warranty-experience-for-their-end-users) * [What were the issues Flo was facing?](#what-were-the-issues-flo-was-facing) * [What did NeuroWarranty notice?](#what-did-neurowarranty-notice) * [Challenges -](#challenges)  * [A difficult warranty claims process for end customers -](#a-difficult-warranty-claims-process-for-end-customers)  * [High operational costs -](#high-operational-costs)  * [​Know how you can reduce your warranty costs.​](#know-how-you-can-reduce-your-warranty-costs) * [Not being able to cross-sell, upsell to existing customers.](#not-being-able-to-cross-sell-upsell-to-existing-customers) * [Increased Fraudulent Claims -](#increased-fraudulent-claims)  * [Result?](#result) * [How did NeuroWarranty help Flo Mattress?](#how-did-neurowarranty-help-flo-mattress) * [Transforming Flo's post-sales service -](#transforming-flos-post-sales-service)  * [Simplifying customer communications and building a connect with end-customers -](#simplifying-customer-communications-and-building-a-connect-with-end-customers)  * [Getting access to data of end customers -](#getting-access-to-data-of-end-customers) * [The Results?](#the-results)  * [How can your Mattress brand benefit from this solution?](#how-can-your-mattress-brand-benefit-from-this-solution) * [NeuroWarranty guarantees -](#neurowarranty-guarantees)  **How has NeuroWarranty helped Mattress brands with its Digital Warranty Management Solution?** ![Warranty management solution for mattress industry](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/floreview-1647003918318-compressed.jpg) Introduction - Helping Flo develop a hassle-free warranty experience for their end-users. ----------------------------------------------------------------------------------------- Flo focuses on providing best in class mattresses to its consumers since its inception. Flo aims to become the biggest mattress brand in India and change the industry by making it customer-centric and taking it truly D2C**.** **What were the issues Flo was facing?** ---------------------------------------- 1. A difficult warranty claims process for end customers 2. Not being able to cross-sell, upsell to existing customers. 3. High warranty-related costs. 4. Increased Fraudulent Claims. 5. Hassle in managing product warranties for multiple SKUs. ### **What did NeuroWarranty notice?** While many Mattress brands focussed heavily on acquiring customers and giving discounts, the importance of a delightful post-sales customer experience was ignored by many brands. Research showed that close to 40% of customers chose a brand based on the above factors, hence for unparalleled growth, Flo needed to revamp its post-sales service.   **How does NeuroWarranty digitize your warranty process?** **Challenges** \-  ------------------ ### A difficult warranty claims process for end customers -  Flo was using a traditional paper-based warranty process to serve its customers, but due to the long life cycle of products in the mattress industry, the paper-based warranty cards were often misplaced by customers. Once the warranty card was lost, customers could no longer claim a warranty for their products.  In an industry where customer trust is crucial if customers had to face difficulties in claiming a warranty, they would simply switch to competitor brands. ### **High operational costs -**  Flo had a major problem with their warranty costs. Their operations were extremely dependent on paper-based systems, and these high overheads accounted for a huge percentage of the total spending in this department. As a result, their warranty services cost increased multi-fold due to four main factors: 1. Labour-intensive manual claims process. 2. No direct communication between customers who claim a warranty and client servicing teams. 3. Fraudulent/ Expired warranty claims. 4. Lack of access to warranty data.  ### ​[Know how you can reduce your warranty costs.](https://www.neurowarranty.com/blog/reduce-the-cost-of-your-product-warranty-claims-here-is-how-ckxiopr0204981ks7c5ibicfx)​ ### **Not being able to cross-sell, upsell to existing customers.** Mattress brands have a very high customer lifetime value, but not having effective channels for cross-selling and upselling restricts mattress brands from unlocking the true value of their customers.  Data from Oberlo shows that 80% of businesses consider email marketing as the most effective strategy for retaining customers. The lack of access to customer data like emails and phone numbers made Flo struggle with their cross-selling efforts.  Not being able to target the right segment of customers at the right time resulted in Flo losing invaluable repeat business. ### **Increased Fraudulent Claims -**  Our client was receiving numerous monthly fraudulent claims. A traditional warranty solution used by Flo could not differentiate between fraudulent, expired and genuine claims. This affected its revenue and caused a poor brand image, thus, increasing warranty costs and cutting margins.  [_**Stop warranty claim frauds faced by your brand now.**_](https://www.neurowarranty.com/blog/reduce-the-cost-of-your-product-warranty-claims-here-is-how-ckxiopr0204981ks7c5ibicfx) Flo was using a **Traditional Warranty Management System**. In the absence of AI and IoT based tools, it was facing an increase in cost and time elements. ### **Result?** 1. Huge time investment in the claim settlement process. 2. Increased warranty frauds due to reliance upon paperwork. And we know how manual data recording is prone to errors. **How did NeuroWarranty help Flo Mattress?** -------------------------------------------- ![warranty solution for mattress industry](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/demo-1652187925144-compressed.png) Flo realized that to built brand trust and become a D2C leader it had to - 1. Simplify the warranty process for its end customers. 2. Access customer data of retail and amazon customers to Cross-sell and up-sell to existing customers effectively. Flo trusted NeuroWarranty with its [best warranty management solution](https://www.neurowarranty.com/). With NeuroWarranty, customers of Flo can simply scan the tag placed inside the package to register for a warranty and track and manage it digitally.  The scan gathers relevant consumer data for Flo, which is being leveraged in several innovative ways to resell, cross-sell and upsell to existing customers. The digitization even consolidated all data in one place, allowing Flo to track its sales across geographies and demographics and take informed business decisions.  ### **Transforming Flo's post-sales service -**  NeuroWarranty replaced Flo's traditional paper-based warranty with a QR code-based digital warranty. The [new warranty software](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) allowed Flo to deliver an unparalleled customer experience across all touchpoints.  **How was the mattress brand's post-sales service improved?** 1. Customers no longer had to go through the hassle of finding old bills and warranty cards to claim a warranty. 2. Customers could track the status of their warranty claim in real-time. 3. Using the Inbuilt CRM customers can communicate directly with customer support executives to solve their queries. ### **Simplifying customer communications and building a connect with end-customers -**  NeuroWarrnty's Inbuilt CRM helped Flo manage all their post-sales customer communications on a single dashboard. The simplified customer interaction helped Flo reduce customer complaints calls and help tickets while reducing their customer service costs by 30%.  Flo had identified the need to be customer-centric. They needed to connect with their end customers at scale to provide an unparalleled customer experience.  NeuroWarranty helped Flo increase their customer engagement by enabling them to respond to individual customer queries and acknowledge customer feedback and reviews.   ### **Getting access to data of end customers -** Mattress brands like Flo struggled to remarket effectively, as their sales channels (retail and marketplaces like Amazon) did not give them the end-customer data needed to reach the customers.  NeuroWarranty helped Flo by giving them complete access to the personal data of every registered customer including - Names, Email Ids and Phone Numbers. Access to end customer data allowed Flo to reengineer its remarketing strategy and achieve the highest percentage of repeat sales in the industry segment. ​[Get data of your Amazon and other marketplace customers now](https://www.neurowarranty.com/blog/6-effective-ways-you-can-bring-your-amazon-customers-to-your-website-ckzfhj6rq12471jt7s9rboxh3)!  **Digitizing and automating warranty claims -**   In an industry where it is crucial to building trust among your customers for a long term relationship, the easy and hassle-free warranty claims process soon became a key differentiator between Flo and its competitors.  NeuroWarranty replaced Flo's traditional warranty with a QR code-based Digital Warranty Solution. With the process of 'NeuroTagging', NeuroWarranty not only helped Flo automate its warranty but also made product serialization more effective for the improved supply chain management.  Customers of the mattress brand no longer had to secure old purchase bills and warranty cards to claim a warranty, which was one of the main reasons for rejecting warranty claims as warranty cards get easily misplaced. The automated warranty claims process resulted in an 80% decrease in warranty processing costs for Flo. **_Download the complete case study to know more on how NeuroWarranty helped the consumer product leader Syska digitize its warranty process and increase repeat sales._** [**_Download Complete Case Study_**](https://neurowarranty.com/case-study)**_._**  The Results?  ------------- 1. With its simplified warranty claims process, Flo was able to position itself as the most trusted, customer-centric mattress brand and the hassle-free warranty process continues to be among its USPs. 2. As the scan gathered personal data of its customers, Flo was able to use this data to cross-sell and resell effectively and bring customers directly to its website. 3. As the warranty process was automated Flo reduced its warranty processing costs by more than half.    **How can your Mattress brand benefit from this solution?** ----------------------------------------------------------- ​[NeuroWarranty's warranty management software](https://www.neurowarranty.com/) is helping Flo, Sleep Ayurveda, Syska and 100+ leading brands increase their repeat sales by transforming their postsales services.  **What are you waiting for?** Make Digital Warranty Management System your Strategic Advantage! [Check out the list of the best warranty management solftware for the year 2022.](https://neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo) ### **NeuroWarranty guarantees -**  1. Increase in revenue and profit 2. Up to 90% decrease in warranty-related costs. 3. Up to 180% increase in repeat sales. 4. 100% Reduction in fraudulent warranty claims 5. Data of your Amazon, Flipkart and retail end customers 6. 5X customer engagement compared to your competitors.  7. Kickstarting your D2C journey.  If you wish to convert your warranty expenses into a profit-making asset, schedule a call with our solution experts and get a solution that has delivered results for market leaders in the mattress segment. [Schedule a call now.](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-02) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Warranty Management Solution for the Home Appliances Industry [Case Study] Author: Abhishek Agrawal Published: 2022-03-04 Tags: Warranty Management Services, warranty management solution, Home Appliances URL: https://www.neurowarranty.com/blog/null ![Warranty management solution for home appliances industry](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/home-appliances-1646397630272-compressed.png) The home appliances industry has one of the highest customer lifetime values across industry segments. In an industry where brands have a large number of SKUs, the profitability of a home appliances brand depends on its ability to successfully upsell and cross-sell to its existing customers.  Protecting the investment of their customers and maintaining high levels of trust to encourage repeat business is critical for a home appliances brand. Many brands overlook this notion and often discount the importance of warranty and after-sales support services and end up losing invaluable repeat sales.  To keep up with an ever-changing marketplace and a growing customer base, companies have to get more creative in terms of the top-notch services they offer. To provide the best possible customer experience, brands need a new age warranty solution that can deliver much more than just managing product warranties and help them increase sales and save costs.  **Are you looking for these features in a Warranty Management Software for your home appliances brand?** 1. Access to data of your Amazon/ retail end customers 2. Increasing customer engagement 3. Optimizing Warranty claims & tracking 4. Elimination of fraud/ expired claims Contents * [Introduction - A warranty management software that refined Greenchef's post-sales customer experience.](#introduction-a-warranty-management-software-that-refined-greenchefs-post-sales-customer-experience)  * [What were the issues Greenchef was facing?](#what-were-the-issues-greenchef-was-facing) * [What did NeuroWarranty notice?](#what-did-neurowarranty-notice) * [Challenges -](#challenges)  * [High operational costs -](#high-operational-costs)  * [Low customer satisfaction rate (post-sales service related) -](#low-customer-satisfaction-rate-post-sales-service-related) * [Not being able to cross-sell, upsell to existing customers -](#not-being-able-to-cross-sell-upsell-to-existing-customers) * [Increased Fraudulent Claims -](#increased-fraudulent-claims) * [Hassle in managing product warranties for multiple SKUs -](#hassle-in-managing-product-warranties-for-multiple-skus) * [Result?](#result) * [How did NeuroWarranty help Greenchef ?](#how-did-neurowarranty-help-greenchef) * [Transforming GreenChef's post-sales service -](#transforming-greenchefs-post-sales-service)  * [Simplifying customer communications and building a connect with end-customers -](#simplifying-customer-communications-and-building-a-connect-with-end-customers)  * [Getting access to data of end customers -](#getting-access-to-data-of-end-customers) * [The Results?](#the-results)  * [How can your home appliance brand benefit from this solution?](#how-can-your-home-appliance-brand-benefit-from-this-solution) * [NeuroWarranty guarantees -](#neurowarranty-guarantees)  **How has NeuroWarranty helped Home Appliances brands with its Digital Warranty Management Software?** **Introduction - A warranty management software that refined Greenchef's post-sales customer experience.**  ----------------------------------------------------------------------------------------------------------- Greenchef focuses on providing best in class home appliances to its consumers since its inception. Greenchef always aimed to build a long-term connection with its end customers and deliver an unparalleled post-sales experience to its end customers to strengthen this relationship.  ### What were the issues Greenchef was facing? 1. High Operational Costs. 2. Low customer satisfaction rates related to post-sales services.  3. Not being able to cross-sell, upsell to existing customers. 4. Increased Fraudulent Claims. 5. Hassle in managing product warranties for multiple SKUs. ### What did NeuroWarranty notice? Home Appliances brands like Greenchef have a high Customer lifetime value, but customers not having a satisfactory post-sales experience, the inability to remarket and a hassle-filled warranty experience results in low retention rates and diminishing profits over time. **Challenges** \-  ------------------ ### **High operational costs -**  Greenchef had a major problem with their warranty costs. Their operations were extremely dependent on paper-based systems, and these high overheads accounted for a huge percentage of the total spending in this department. As a result, their warranty services cost increased multi-fold due to four main factors: 1. Labour-intensive manual claims process. 2. No direct communication between customers who claim a warranty. and the client servicing teams. 3. Fraudulent/ Expired warranty claims. 4. Lack of access to warranty data. ### **Low customer satisfaction rate (post-sales service related) -** Customers often had to go through the hassle of finding old purchase bills and going through endless calls with Greenchef's client servicing teams to access some essential post-sales services like warranty claims and product replacement.  In an industry where replacing the product is often cheaper/ easier than repairing the product, customers who had to face difficulties in claiming a warranty switched to competitor brands. ### **Not being able to cross-sell, upsell to existing customers -** Home appliances brands have a very high customer lifetime value, but not having effective channels for cross-selling and upselling restricts home appliances brands from unlocking the true value of a customer.  Data from Oberlo shows that 80% of businesses consider email marketing as the most effective strategy for retaining customers. The lack of access to customer data like emails and phone numbers made Greenchef struggle with its cross-selling efforts.  Not being able to target the right segment of customers at the right time resulted in Greenchef losing invaluable repeat business. ### **Increased Fraudulent Claims -** Our client was receiving numerous monthly fraudulent claims. A traditional warranty solution used by Greenchef could not differentiate between fraudulent, expired, and genuine claims. This affected its revenue and caused a poor brand image, thus, increasing warranty costs and cutting margins.  ### **Hassle in managing product warranties for multiple SKUs -** Greenchef was using a **Traditional Warranty Management System**. In the absence of AI and IoT-based tools, it was facing an increase in cost and time elements. ### **Result?** 1. Huge time investment in the claim settlement process. 2. Increased warranty frauds due to reliance upon paperwork. And we know how manual data recording is prone to errors. **How did NeuroWarranty help Greenchef ?** ------------------------------------------ ![warranty management solution for home appliances industry](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-03-04-1646397880455-compressed.png) Greenchef realized that in order to maintain long term growth, profitability and profit margins it had to work on two important touchpoints -  1. Reduce fraudulent warranty claims. 2. Cross-sell and up-sell to existing customers effectively. Greenchef's search for a suitable solution led them to NeuroWarranty. Greenchef realized soon enough that this was the most cost-effective, robust solution that could even cater to their massive distribution network without additional effort in the minimum time frame.  With NeuroWarranty, customers of Greenchef can simply scan the tag placed inside the package to register for a warranty and track and manage it digitally.  The scan gathers relevant [consumer data](https://www.neurowarranty.com/collect-offline-consumer-data) for Greenchef, which is being leveraged in several innovative ways to resell, cross-sell and upsell to existing customers. The digitization even consolidated all data in one place, allowing Greenchef to track its sales across geographies and demographics and take informed business decisions.  ### **Transforming GreenChef's post-sales service -**  NeuroWarranty replaced Greenchef's traditional paper-based warranty with a QR code-based digital warranty. The new [warranty software](https://www.neurowarranty.com/) allowed Greenchef to deliver an unparalleled customer experience across all touchpoints.  **How was the home appliances brand's post-sales service improved?** 1. Customers no longer had to go through the hassle of finding old bills and warranty cards to claim a warranty. 2. Customers could track the status of their warranty claim in real-time. 3. Using the Inbuilt CRM customers can communicate directly with customer support executives to solve their queries. 4. In case of improvements needed, customers can have the reviews and feedback acknowledged leading to an increase in customer engagement.  ### **Simplifying customer communications and building a connect with end-customers -**  NeuroWarrnty's Inbuilt CRM helped Greenchef manage all their post-sales customer communications on a single dashboard. The simplified customer interaction helped Greenchef reduce customer complaints calls and help tickets while reducing their customer service costs by 30%.  Greenchef had identified the need to be customer-centric. They needed to connect with their end customers at scale to provide an unparalleled customer experience.  NeuroWarranty helped Greenchef increase its customer engagement by enabling them to respond to individual customer queries and acknowledge customer feedback and reviews.   ### **Getting access to data of end customers -** Greenchef knew that the home appliances market is filled with competitors trying to attract customers, and consumers of this segment are always open to trying out new brands. Hence their ability to retain customers will determine their profitability in the long run. Home Appliance brands like Greenchef struggled to remarket effectively, as their sales channels (retail and marketplaces like Amazon) did not give them the end-customer data needed to reach the customers.  [Get data of your Amazon and other marketplace customers now!](https://www.neurowarranty.com/blog/6-effective-ways-you-can-bring-your-amazon-customers-to-your-website-ckzfhj6rq12471jt7s9rboxh3) **How does NeuroWarranty digitize your warranty process? ** **Digitizing and automating warranty claims -**   In an industry where it is crucial to build trust among your customers for a long-term relationship, the easy and hassle-free warranty claims process soon became a key differentiator between Greenchef and its competitors.  NeuroWarranty replaced Greenchef's traditional warranty with a QR code-based Digital Warranty Solution. With the process of 'NeuroTagging', NeuroWarranty not only helped Greenchef automate its warranty but also made product serialization more effective for the improved supply chain management.  Customers of the Home Appliances brand no longer had to secure old purchase bills and warranty cards to claim a warranty, which was one of the main reasons for rejecting warranty claims as warranty cards get easily misplaced. The [**automated warranty claims process**](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) resulted in an 80% decrease in warranty processing costs for Greenchef. **_Download the complete case study to know more on how NeuroWarranty helped the consumer product leader Syska digitize its warranty process and increase repeat sales._** [**_Download Complete Case Study_**](https://neurowarranty.com/case-study)**_._**  The Results?  ------------- 1. Green chef was able to differentiate between fraudulent claims and genuine claims that lead to the stoppage of warranty frauds.  2. Using personal data of their end customers from retail as well as market places like Amazon and Flipkart, Greenchef reengineered its cross-selling strategy and achieved among the highest repeat sales percentage in the industry.  3. A [simplified warranty claims process](https://www.neurowarranty.com/) built trust among Greenchef customers, and the hassle-free warranty process continues to be among its USPs.   **How can your home appliance brand benefit from this solution?** ----------------------------------------------------------------- NeuroWarranty's [warranty management software](https://www.neurowarranty.com/) is helping Greenchef, Resqtech, Syska, and 100+ leading brands increase their repeat sales by transforming their postsales services.  **What are you waiting for?** Make Digital Warranty Management System your Strategic Advantage! [_**Check out the list of the best warranty management software for the year 2022.**_](https://neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo) ### NeuroWarranty guarantees -  1. Increase in revenue and profit 2. Up to 90% decrease in warranty-related costs. 3. Up to 180% increase in repeat sales. 4. 100% Reduction in fraudulent warranty claims 5. Data of your Amazon, Flipkart, and retail end customers 6. 5X customer engagement compared to your competitors.  7. Kickstarting your D2C journey.  If you wish to convert your warranty expenses into a profit-making asset, schedule a call with our solution experts and get a solution that has delivered results for market leaders in the home appliances segment. [Schedule a call now.](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-02) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Warranty Management Solution for the Consumer Electronics Industry [Case Study] Author: Abhishek Agrawal Published: 2022-02-25 Tags: warranty mangement software, consumer electronics URL: https://www.neurowarranty.com/blog/null Contents * [Introduction - Helping Syska automate their warranty process.](#introduction-helping-syska-automate-their-warranty-process) * [What were the issues Syska was facing?](#what-were-the-issues-syska-was-facing) * [What did NeuroWarranty notice?](#what-did-neurowarranty-notice) * [Challenges -](#challenges) * [Low customer satisfaction rate (post-sales service related) -](#low-customer-satisfaction-rate-post-sales-service-related)  * [Not being able to connect with their customers at scale -](#not-being-able-to-connect-with-their-customers-at-scale)  * [Not being able to remarket to existing customers -](#not-being-able-to-remarket-to-existing-customers) * [Hassle in managing product warranties for multiple SKUs -](#hassle-in-managing-product-warranties-for-multiple-skus) * [Result?](#result) * [How did NeuroWarranty help Syska?](#how-did-neurowarranty-help-syska) * [Transforming Syska's post-sales service -](#transforming-syskas-post-sales-service)  * [Simplifying customer communications -](#simplifying-customer-communications)  * [Getting access to data of end customers -](#getting-access-to-data-of-end-customers) * [Digitizing and automating warranty claims -](#digitizing-and-automating-warranty-claims)   * [The Results?](#the-results)  * [How can your consumer electronic brand benefit from this solution?](#how-can-your-consumer-electronic-brand-benefit-from-this-solution) * [NeuroWarranty guarantees -](#neurowarranty-guarantees)  ![warranty management solution for the consumer electronics industry](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/111-1645790608379-compressed.png) A safe and secure warranty system plays a huge role in increasing customer confidence. Warranty management is a complex process that needs to change as companies and their product lines grow. As more products are released, the need for additional warranty and after-sales service processes becomes increasingly important. Yet many consumer electronics brands aren't aware of this until they realize they must find some solution quickly or risk losing customers. Contents * [Introduction - Helping Syska automate their warranty process.](#introduction-helping-syska-automate-their-warranty-process) * [What were the issues Syska was facing?](#what-were-the-issues-syska-was-facing) * [What did NeuroWarranty notice?](#what-did-neurowarranty-notice) * [Challenges -](#challenges) * [Low customer satisfaction rate (post-sales service related) -](#low-customer-satisfaction-rate-post-sales-service-related)  * [Not being able to connect with their customers at scale -](#not-being-able-to-connect-with-their-customers-at-scale)  * [Not being able to remarket to existing customers -](#not-being-able-to-remarket-to-existing-customers) * [Hassle in managing product warranties for multiple SKUs -](#hassle-in-managing-product-warranties-for-multiple-skus) * [Result?](#result) * [How did NeuroWarranty help Syska?](#how-did-neurowarranty-help-syska) * [Transforming Syska's post-sales service -](#transforming-syskas-post-sales-service)  * [Simplifying customer communications -](#simplifying-customer-communications)  * [Getting access to data of end customers -](#getting-access-to-data-of-end-customers) * [Digitizing and automating warranty claims -](#digitizing-and-automating-warranty-claims)   * [The Results?](#the-results)  * [How can your consumer electronic brand benefit from this solution?](#how-can-your-consumer-electronic-brand-benefit-from-this-solution) * [NeuroWarranty guarantees -](#neurowarranty-guarantees)  **Are you looking for these features in a Warranty Management Software for your consumer electronics brand?** 1. Access to data of your Amazon/ retail end customers 2. Increasing customer engagement 3. Warranty claims tracking 4. Elimination of fraud/ expired claims If yes, NeuroWarranty is a Digital [Warranty Management Software](https://www.neurowarranty.com/) that has helped leading consumer electronics brands like Syska, Resqtech, Smartshout, and a 100+ leading brands achieve these results in no time.  At a time when repeat sales drive businesses and customer retention has become more important than ever, traditional warranty solutions are just not the right fit for you.  **How has NeuroWarranty helped Consumer Electronics brands with its Digital Warranty Management Software?** ![how did the warranty management software benefit consumer electronics brands](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-02-25-1645791016406-compressed.png) Introduction - Helping Syska automate their warranty process. ---------------------------------------------------------------- Syska are market leaders in the Indian consumer electronics and electronics sector, with a diversified product range in segments like Syska LED, Syska Personal Care, Syska Accessories, Syska Home Appliances and Syska Wires & Cables.  ### What were the issues Syska was facing? 1. Low customer satisfaction rates related to post-sales services.  2. Not being able to connect with their customers at scale. 3. Not being able to remarket to existing customers. 4. Hassle in managing product warranties for multiple SKUs. ### What did NeuroWarranty notice? Consumer electronics brands like Syska have a high Customer lifetime value, but customers not having a satisfactory post-sales experience, the inability to remarket and a hassle filled warranty experience results in low retention rates and diminishing profits over time. Challenges - ------------ ### **Low customer satisfaction rate (post-sales service related) -**  Customers often had to go through the hassle of finding old purchase bills and going through endless calls with Syska's client servicing teams to access some essential post-sales services like warranty claims and product replacement.  This lead to an overall bad customer experience and left the customer dissatisfied with the post-sales service.  ### **Not being able to connect with their customers at scale -**  Customers, when registered for a warranty claim, wanted constant updates on their claim status, but ensuring that their customers were aware of their warranty claim's status was an expensive and time-consuming process for Syska.  Absence of a direct communication channel between customers who claim a warranty and customer service teams had forced Syska to take up the process on-call resulting in additional service costs and reduced profits.    ### **Not being able to remarket to existing customers -** Consumer electronics brands have a very high customer lifetime value, but not having effective channels for remarketing restricts consumer electronics brands from unlocking the true value of a customer.  Data from Oberlo shows that 80% of businesses consider email marketing as the most effective strategy for retaining customers. The lack of access to customer data like emails and phone numbers made Syska struggle with their remarketing efforts.  Not being able to target the right segment of customers at the right time resulted in Syska losing invaluable repeat business. ### **Hassle in managing product warranties for multiple SKUs -** Syska was using a **Traditional Warranty Management System**. In the absence of AI and IoT based tools, it was facing an increase in cost and time elements. ### **Result?** 1. Huge time investment in the claim settlement process. 2. Increased warranty frauds due to reliance upon paperwork. And we know how manual data recording is prone to errors. **How did NeuroWarranty help Syska?** ---------------------------------------- Syska's search for a suitable solution led them to NeuroWarranty. Syska realized soon enough that this was the most cost-effective, robust solution that could even cater to their massive distribution network without additional effort in the minimum time frame.   With NeuroWarranty, customers of Syska can simply scan the tag placed inside the package to register for a warranty and track and manage it digitally.  The scan gathers relevant consumer data for Syska, which is being leveraged in several innovative ways to resell, cross-sell and upsell to existing customers. The digitization even consolidated all data in one place, connecting thousands of Syska service centres across the country. **How does NeuroWarranty digitize your warranty process? ** ### **Transforming Syska's post-sales service -**  NeuroWarranty replaced Syska's traditional paper-based warranty with a [QR code-based digital warranty.](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) The new warranty software allowed Syska to deliver an unparalleled customer experience across all touchpoints.  **How was the consumer electronic brand's post-sales service improved?** 1. Customers no longer had to go through the hassle of finding old bills and warranty cards to claim a warranty. 2. Customers could track the status of their warranty claim in real-time. 3. Using the Inbuilt CRM customers can communicate directly with customer support executives to solve their queries. 4. In case of improvements needed, customers can have the reviews and feedback acknowledged leading to an increase in customer engagement.  ### **Simplifying customer communications -**  NeuroWarrnty's Inbuilt CRM helped Syska manage all their post-sales customer communications on a single dashboard. The simplified customer interaction helped Syska reduce customer complaints calls and help tickets while reducing their customer service costs by 30%.  Syska had identified the need to be customer-centric. They needed to connect with their end customers at scale to provide an unparalleled customer experience.  NeuroWarranty, helped Syska increase their customer engagement by enabling them to respond to individual customer queries and acknowledge customer feedback and reviews.   ### **Getting access to data of end customers -** Syska knew that the consumer electronics market is filled with competitors trying to attract customers, and consumers of this segment are always open to trying out new brands. Hence their ability to retain customers will determine their profitability in the long run. > [Did You Know: A 5% Increase in Retention Increases Profits by Up to 95%Bain and Company](https://www.bain.com/insights/retaining-customers-is-the-real-challenge/) > =================================================================================================================================================================== Consumer electronics brands like Syska struggled to remarket effectively, as their sales channels (retail and marketplaces like Amazon) did not give them the end-customer data needed to reach the customers.  NeuroWarranty helped Syska by giving them complete access to the personal data of every registered customer including Names, Email Ids and Phone Numbers. Access to end customer data allowed Syska to reengineer its remarketing strategy and achieve a 180% increase in repeat sales.  _**[Get data of your Amazon and other marketplace customers now](https://www.neurowarranty.com/collect-offline-consumer-data)**_**!** ### **Digitizing and automating warranty claims -**   NeuroWarranty replaced Syska's traditional warranty with a QR code-based Digital Warranty Solution. With the process of 'NeuroTagging', NeuroWarranty not only helped Syska automate its warranty but also made product serialization more effective for an improved supply chain management.  Customers of the Consumer Electronics brand no longer had to secure old purchase bills and warranty cards to claim a warranty, which was one of the main reasons for rejecting warranty claims as warranty cards get easily misplaced. The [automated warranty claims process](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) resulted in a 70% decrease in warranty processing costs for Syska. **_Download the complete case study to know more on how NeuroWarranty helped Syska digitize its warranty process and increase repeat sales. [Download Complete Case Study](https://neurowarranty.com/case-study)._**  The Results?  ---------------- 1. 300% increase of customer participation in the warranty program as products across SKUs were digitized.  2. 5X customer engagement compared to other consumer electronics brands allows Syska to connect with their customers at scale and build a long term relationship. 3. 180% increase in repeat sales due to the combing effect of transformed customer service and personalized data-driven remarketing strategy.  ![how did neurowarranty help consumer electronics brands with warranty management software](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/iceberg11-1-1645790957345-compressed.png) **How can your consumer electronic brand benefit from this solution?** ------------------------------------------------------------------------- NeuroWarranty's [warranty management software](https://www.neurowarranty.com/) is helping Syska, Resqtech, Smartshout and 100+ leading brands increase their repeat sales by transforming their postsales services.  **What are you waiting for?** Make Digital Warranty Management System your Strategic Advantage! **_[Check out the list of the best warranty management solutions for the year 2022.](https://neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)_** ### NeuroWarranty guarantees -  1. Increase in revenue and profit 2. Up to 90% decrease in warranty-related costs. 3. Up to 180% increase in repeat sales. 4. 100% Reduction in fraudulent warranty claims 5. Data of your Amazon, Flipkart and retail end customers 6. 5X customer engagement compared to your competitors.  7. Kickstarting your D2C journey.  If you wish to convert your warranty expenses into a profit-making asset, schedule a call with our solution experts and get a solution that has delivered results for market leaders in the consumer electronics segment. [Schedule a call now.](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-02) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 5 Best Warranty Management Software in 2022 Author: Abhishek Agrawal Published: 2022-02-17 Tags: Warranty Management, warranty mangement software URL: https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo ![Top best warranty management software](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-02-16-1645099242751-compressed.png) There is a lot of hassle associated with warranty management. The process for doing it manually is long, repetitive, and prone to error. You can eliminate a lot of the hassle by using global warranty management software. This blog will look at the top 5 best global warranty management software in order of their advantages so you can choose one that's right for you. When it comes to managing product warranties, you need software that understands the nuances of warranty management and has the right tools to make your life easier. Some of the most popular warranty management software are NeuroWarranty, Tavant Warranty, Pega Warranty Management, A1 Trackker's Warranty Management and Intelli Systems. [**Read this blog to find the best warranty management software of the year 2023.**](https://www.neurowarranty.com/blog/best-warranty-management-software)​ Contents * [NeuroWarranty](#neurowarranty)  * [How does it work?](#how-does-it-work)  * [Features -](#features) * [​Dyrect](#dyrect)  * [Features -](#features)  * [Pega Warranty](#pega-warranty)  * [Features -](#features)  * [A1 Tracker](#a1-tracker) * [Features -](#features) * [Intelli Warranty](#intelli-warranty) * [Features -](#features) * [5 Best Warranty Management Solutions 2022 - Which is the best warranty management software?](#5-best-warranty-management-solutions-2022-which-is-the-best-warranty-management-software) NeuroWarranty  -------------- Number one in our list of the best warranty management software (2022) is NeuroWarranty. [NeuroWarranty](https://neurowarranty.com/) is a unique and currently the leading warranty management software that redefines the way warranties work and helps brands convert their warranty expenses into an opportunity to connect with their customers and retain them for more repeat business and higher revenues. ### How does it work?  NeuroWarranty is a QR Code-based warranty management software that is easy to implement yet extremely powerful. Customers can register for a warranty by simply scanning a QR code placed on your product and entering the purchase details. Once registered, customers no longer need to secure purchase bills and invoices.  When a warranty claim request is placed by a customer, the Inbuilt CRM kicks in and automates the process to make warranty management easier for your client servicing teams. With NeuroWarranty, brands get the power to access customer data that can be leveraged by their marketing teams in endless ways. The fully automated and fault-proof warranty process works efficiently to deliver an unparalleled post-sales customer experience with minimum effort. The No App required [digital warranty Software](https://www.neurowarranty.com/) facilitates offline to the online transition of customers and enables businesses to increase customer LTV and repeat sales.  ### Features - * Inbuilt CRM  * Access to Customer Data * Analytics Dashboards  * Remarketing Solutions * Paperless Solution * Multiple Claims management * Warranty Status Tracking * Identifying Fraud/ Expired Claims.  > "NeuroWarranty is an awesome solution for all sellers and manufacturers to give the best support to their customers." It is very useful in getting the customer to register and avail warranty, and also it's very easy for us as sellers to monitor the warranty registrations and claims. > > Mr. Ranjit B, Head of business development. ResqTech. You can sign up for the warranty management software by scheduling a demo and getting a free 14-day trial here [get a demo](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-02), when you schedule a demo an account manager will contact you and you can organize a call to discuss your business requirements. **Cons  -** It might be a bit tough for a customer who doesn't have a smartphone to scan the code to activate the online warranty . _[Know 6 essential factors you need to consider before choosing a warranty management software.](https://neurowarranty.com/blog/how-to-choose-a-warranty-management-solution-6-things-things-to-consider-cky01k675305691ks20jihwv4w)_ ​[Dyrect](https://www.dyrect.co/)  ---------------------------------- Number 2 on the list of our best warranty management software for the year 2022 is Dyrect. [Dyrect's warranty solution](https://www.dyrect.co/) is an end-to-end warranty product registration system that helps brands reduce warranty costs, get first-party customer data, and improve the post-sales warranty experience. Dyrect is a combination of warranty expertise, industry best practices, and technology innovation. The solution is aimed at allowing brands to increase their repeat sales by providing an unparalleled warranty experience to customers. ### Features -  1. No App Download 2. Inbuilt CRM 3. Single Sign-on 4. Automate Warranty Claims 5. Complete Data Ownership for Brands.​ **Pega Warranty**  --------------------- Pega is ranked third in the best warranty management software list. [Pega Warranty Management](https://www.pega.com/industries/manufacturing/warranty-management) provides fast, efficient claims management and reduces warranty costs. this cloud-based platform offers performance-oriented and customer-focused warranty services. This solution is capable of handling changing business requirements and the frequent technical updates demanded by connected smart devices. Pega Warranty streamlines and improves the end-to-end warranty process.  ### Features -  1. Advanced claim analytics 2. Product/warranty registration 3. Repair order and diagnosis decisions 4. Multi-channel claims submissions 5. Claim processing and exception handling.  6. Claims analysis **Cons** \- Not having complete access to data of registered customers as compared to other solutions like NeuroWarranty. A1 Tracker ---------- [A1 Tracker’s](https://www.a1tracker.com/warranty-management-software/) Warranty Management software gives warranty administrators full control over the warranty lifecycle and your guarantee programs. The ability to manage agreements & related claims is key for a successful [warranty management operation](https://www.neurowarranty.com/). The web-based warranty portal gives customers, sales reps, and retailers a simple tool to submit a warranty request online and follow the process from start to finish. Warranty purchases, renewals, and claims are reportable in a single warranty database which centralizes data between customers, retailers, and products under warranty. ### Features - * Warranty Claims * Parts & Products * Customer Management * Vendor Management * Approval Workflow **Cons** \- A below average customer experience for the end users when compared to other warranty software in the 5 best warranty software list.  ![best warranty management software of 2023](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-02-25-1645791016406-compressed-1-1667393491050-compressed.png) _**Know more about who one of the biggest consumer electronics brands Syska choose to manage their product warranties.**_ [_**Download Free Syska Case Study**_](https://neurowarranty.com/case-study)_**.**_  _**​**_ Intelli Warranty ---------------- [Intelli Warranty](https://www.intellinetsystem.com/warranty-management-software.htm) by Intellinet is a warranty management and claims software. Use this solution to reduce your warranty cost to the minimum, automate warranty claims, streamline your [warranty management system](https://www.neurowarranty.com/) and increase your service revenue to the maximum with Warranty software. The software offers cross-browser compatibility as well as has a responsive design. It integrates the entire warranty process and offers a complete solution for all warranty-related issues. ### Features - * Multiple claims * Easy integration with EPC, SAP, SI, and other modules * Restricted access to user * Work queue management **Cons**\- The software is mainly focused on B2B businesses and does not cater to the needs of consumer product brands. ### 5 Best Warranty Management Solutions 2022 - Which is the best warranty management software? All the warranty management software on the 2022 list of the best warranty management software bring something unique to the table to resolve different management issues and help you drive your business.  This does mean you’ll need to trial a few to see what works best for you. To see schedule a demo and get a free 14 day trial of NeuroWarranty's warranty management software [click here.](https://calendly.com/aabhishekbindal/neurotags-demo?month=2022-02)​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## 6 effective ways you can bring your Amazon customers to your website. Author: Abhishek Agrawal Published: 2022-02-09 Meta Title: 6 effective ways you can bring your Amazon customers to your website. Tags: warranty management solution, D2C URL: https://www.neurowarranty.com/blog/null ![Here is how you can bring your amazon customers to your website.](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/blog-images-1644407912362-compressed.png) With retail sales becoming increasingly online, the commission rates by marketplaces like Amazon and Flipkart are costing brands a large chunk of their profit margins. With commission rates as high as 20%, brands are increasingly looking for ways to reduce their dependency on marketplaces like Amazon for their sales.  And even if brands are to ignore the high commission rates, Amazon policies like not allowing brands to re-market, not allowing brands to access customer data and [misusing your data to copy your products](https://www.linkedin.com/pulse/amazon-using-your-data-copy-products-connect-customers-before-/?trackingId=ui4bBi%2BUcUXpcq8mGd4UCg%3D%3D) is guaranteed to harm your brand and affect your sales in the long run.  Amazon has a lot of policies in place that prevent directing  customers off of the marketplace and to your website. However, it is possible to get direct purchases from your Amazon customers without breaking the rules.  Contents * [1\. Bundle your products to encourage repeat sales -](#1-bundle-your-products-to-encourage-repeat-sales)  * [](#) * [How to bring these customers to your website?](#how-to-bring-these-customers-to-your-website) * [2\. Use product packaging to encourage website visits  -](#2-use-product-packaging-to-encourage-website-visits)  * [4\. Use warranty management to bring your Amazon customers to your website -](#4-use-warranty-management-to-bring-your-amazon-customers-to-your-website)  * [5\. Increase social media presence -](#5-increase-social-media-presence)  * [6\. Use Facebook ads -](#6-use-facebook-ads) * [How to get customer data from amazon -](#how-to-get-customer-data-from-amazon)  * [How to target your Amazon customers on Facebook -  Create a Custom Audience](#how-to-target-your-amazon-customers-on-facebook-create-a-custom-audience) * [Need help with bringing your Amazon customers to your website?](#need-help-with-bringing-your-amazon-customers-to-your-website) 1\. Bundle your products to encourage repeat sales -  ----------------------------------------------------- ![Bundle your products to bring your amazon customers to your website](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-02-04-1-1644408025062-compressed.png) --- When thinking about creating a product bundle to sell on Amazon, the first thing to keep in mind is that bundles and multipacks are not the same! A bundle usually consists of complimentary items sold together as part of a set that typically cost less than purchasing the individual items separately.  For example, if you sell a hair shampoo that comes in six different fragrances, then you should not consider bundling six bottles of each kind together into its package. Instead, bundle 3 Bottles of a specific shampoo and one bottle of conditioner that goes along with the type of shampoo.  When your customer runs out of conditioner, they would want to buy this specific conditioner.  Limit to offering individual conditioners on your website instead of on Amazon. That way, the customer will have to purchase directly from your site when their conditioner runs out because the ones included in the bundle will not last forever.  ### **How to bring these customers to your website?** 1. Include a card with your web address so that the customer knows where to visit for purchase.  2. Although you cannot direct your customers to your website directly, What if your customer reaches out to you through the Amazon listing asking for a conditioner? You can let them know that you do not sell these individual items on the marketplace, which will offer a hint to check out your website instead. 2\. Use product packaging to encourage website visits  -  --------------------------------------------------------- ![Use product packaging to bring your amazon customers to your website](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/ecommerce-packaging-1644409194749-compressed.jpg) One of the oldest market tricks that drive customers to your website is placing an insert or a card in the packaging delivered to the customer. Insert cards are the first thing your customers see when they open your product package so, it is essential to design your insert card effectively to deliver the most value.  Your Insert cards may be ignored if they are no more than a marketing message. To drive more customers make sure your insert cards deliver value like Discount Coupons, Style Guides, product and user manuals. ​**Know how Syska brought its marketplace customer to its website using product packaging- [Download case study.](https://neurowarranty.com/case-study)** 3\. Provide an incentive for website sales - Buyers nowadays go through an intensive research process before purchasing through any platform. The research includes reading customer reviews, checking through the brands' websites, and even taking a look at the brands' social media presence.  With so many touchpoints available, if you are looking to drive amazon traffic to your website, make sure to include special incentives for website sales in your marketing message across platforms.  4\. Use warranty management to bring your Amazon customers to your website -  ----------------------------------------------------------------------------- A lot of the time, Insert cards and discount coupons will be deemed unnecessary and get ignored by your customers. To drive the most number of consumers to your website, you need to build a bridge that cannot be ignored.  A QR code-based digital warranty solution is the newest and the most result driving method used by new-age brands these days.  How does a digital warranty solution help you bring your amazon customers to your website? ![Use warranty management to bring your amazon customers to your website.](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/2022-02-09-1644410342651-compressed.png) Digital warranty solutions work by having a QR code placed on your product or product packaging. Whenever a customer wants to register for or claim a warranty, the customer can scan the QR code and get directed to a custom-built page. This custom-built page asks the customers for their purchase details along with their personal data like Names, phone numbers and email ids. This personal data is then used by brands for direct targeting, remarketing and bringing their customers to their websites. A benefit of using QR code-based warranty solutions is getting direct access to the data of your customers which, can then be used to re-market and retain them. Digital warranty solutions like NeuroWarranty have helped Syska, Portronics, FLO, and a 100+ leading brand increase go D2C and bring their marketplace customers to their website. To know more about how a digital warranty solution can help your brand bring your marketplace customers to your website - [Click here.](https://calendly.com/aabhishekbindal/neurotags-demo)  5\. Increase social media presence -  ------------------------------------- You can also use social credibility to enhance your site’s value. Similar to any review or testimonial, social proof brings the human voice into your brand experience.  In attracting consumers of today, social media plays a very important role. Use social media not to sell your products but to engage your audience. Whenever someone is about to make a purchase or is shopping for something they want, they look for reviews, recommendations, referrals, and input from others who have used the product or service. Include exciting discounts, offers and clear CTA's to increase the number of website visits from your social media.  6\. Use Facebook ads - ---------------------- Facebook ads is another effective method to get amazon customers to your website. Facebook ads allow you to target specific audiences that you build based on your customers’ key demographics.  Amazon does not provide you with the phone numbers and email id of your buyers however, it does give you their names and postal codes, which is all it is needed. To create an audience with your Amazon customers, download a Seller Central report with your customers' names and address information. ### **How to get customer data from amazon -**  1. Go to Reports in Seller Central 2. Click on Fulfillment 3. Go to the Sales tab in Fulfillment Reports. 4. Click on Amazon Fulfilled Shipments 5. Input the date range and request download To build your audience, the only information you need is the buyer name, city, state postal code. When you export your fulfilled shipments report, you can remove all but these columns. The “buyer-name” column will have both the first and last name so make sure to separate the last name into its own column as seen below. ![Use facebook ads to bring your amazon customers to your website](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/img-20220210-wa0002-1644495448359-compressed.jpg) ### **How to target your Amazon customers on Facebook -**  **Create a Custom Audience** 1. Click Create Audience 2. Select Custom Audience 3. Choose the Customer File option 4. Choose 'Add customers from your own file or copy and paste data.' 5. Upload your prepared customer file Once the information is uploaded, Facebook will begin to target as many profiles as possible that match the information you uploaded.  One thing you might notice is that your audience is a little small. Even more so if you segment it, however, Facebook can help you broaden your reach by allowing you to create a Lookalike Audience that is similar to your Amazon customers, this can help you reach audiences who are similar to your customers but are not yet aware of your product.  ### **Need help with bringing your Amazon customers to your website?** NeuroWarranty has helped leading brands kickstart their D2C journey and increase their profit margins by bringing their existing customers to their website. [Book a quick demo](https://calendly.com/aabhishekbindal/neurotags-demo) to know how you can bring your customers to your website and increase your profit margins.  ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to choose a warranty management solution? | Neurowarranty Author: Abhishek Agrawal Published: 2022-01-04 Meta Title: How to choose a warranty management solution? 6 things things to consider. Tags: Digital Warranty Management, Warranty Management Services URL: https://www.neurowarranty.com/blog/null ![How to choose a warranty management solution](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/distribution-transformer-1641386269438-compressed.png) When it comes to keeping customers happy and turning them into long-term customers, a strong post-sales customer experience is what a brand needs to ace. Warranties and service contracts are essential for earning customer loyalty, making it essential to choose a warranty management system sensibly. Customer satisfaction is a crucial success metric for many companies, and the work of Service Providers, especially Warranty Managers, is to maintain that level of satisfaction for your customers.  Contents * [Can the solution automate and simplify warranty processes?](#can-the-solution-automate-and-simplify-warranty-processes) * [Is the warranty management solution easy to implement?](#is-the-warranty-management-solution-easy-to-implement) * [Can the solution get you valuable customer data?](#can-the-solution-get-you-valuable-customer-data) * [Is the solution easy to use for your end customers?](#is-the-solution-easy-to-use-for-your-end-customers) * [Can the warranty management solution help you manage customer communications?](#can-the-warranty-management-solution-help-you-manage-customer-communications) * [Is the warranty management solution cloud-based?](#is-the-warranty-management-solution-cloud-based) Can the solution automate and simplify warranty processes? ---------------------------------------------------------- ![Choose a warranty management solution that can automate warranty management](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/61c36c6a475d5420cab33ba0warranty-proccess-p-800-1641386313695-compressed.png) For most solutions, the answer is no. Here is where the real value of a warranty management solution comes into play. The software should be designed to automate the tedious aspects of a warranty process.  Whether it is collecting warranty data or sending out notifications, the solution should be able to handle it effortlessly. This can save a lot of time and money that would otherwise be spent on building the process manually. Traditional warranty management processes are manual and labour intensive, thus driving up costs. [Automating the warranty process](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) allows you to reduce your dependency on customer support executives and reduce customer support costs. Automating the process allows brands to manage a large number of warranty claims at once on a single screen, thus cutting down the operational cost significantly.  Is the warranty management solution easy to implement? ------------------------------------------------------ ![Choose a warranty management solution that is easy to implement](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/neuroui-1-1641386554417-compressed.png) Warranty management solutions are designed to make your life easier, so why should you find it hard to get them up and running? You should be able to install the solution without any help from the vendor, and you should be able to get your data in and out of the system.  If you have to spend a lot of time setting up the solution and moving data around that will probably be reflected in a longer implementation time and a bigger budget. You can and should ask to see an implementation demo before making a final decision. Can the solution get you valuable customer data? ------------------------------------------------ ![Choose a warranty management solution that can get you customer data](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/people-analyzing-growth-charts23-2148866843-1641386682549-compressed.jpg) This is a great question and one that you should ask all of your providers. Many solutions out there can get you some warranty data, and a few can get you a lot of it (like [NeuroWarranty](https://www.neurowarranty.com)!). But getting detailed data on how you are doing with your warranties is key to making decisions about a warranty program for your business.  If the provider won’t tell you how many warranties you have, what the average length of the warranty is, or how many people call in, then it is likely the data they are getting isn’t that great. Getting this information, then looking at it and seeing how it compares to industry standards can give you insight into how your business is doing and what you should be focusing on. [Get data of your Amazon and other marketplace customers now!](https://www.neurowarranty.com/) Is the solution easy to use for your end customers? --------------------------------------------------- ![Choose a warranty management solution that is easy for your end-customers](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/untitled-design-13-1641387139344-compressed.png) When it comes to choosing a [warranty management solution](https://www.neurowarranty.com/) for your business, there are a lot of different options available. The best way to decide which one is right for you is to consider how easy the solution is for your end customers. Some of the best warranties that experience high redemption rates are the ones that offer simple onboarding and registrations.  With the help of NeuroWarranty, [registering for a warranty claim](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) becomes much simpler. Customers can register for a warranty by simply scanning a QR code placed on your product and entering the purchase details. Once registered, customers no longer need to secure purchase bills and invoices.  When a warranty claim request is placed by a customer the Inbuilt CRM kicks in and automates the process to make warranty management easier for your client servicing teams.  Can the warranty management solution help you manage customer communications? ----------------------------------------------------------------------------- ![Choose a warranty management solution that can manage customer communications](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/untitled-design-14-1641387696770-compressed.png) Inbuilt CRM offered by advanced warranty management systems unifies the data used by service teams for effective warranty management. Businesses can organize customer queries from one source. In addition to using the in-built CRM, customers can also send product feedback via email or SMS. Businesses can follow up on the input and have personalized communications with the customers to solve the problem and enhance customer satisfaction. Managing feedback and reviews on a CRM, you can analyze the feedback to improve your product, service and leverage good reviews to build trust and image for your brand and increase sales.  While buying separate CRM tools can be expensive and difficult to manage, you can save tons of money spent on buying additional CRM tools. Digital warranty management solutions like [NeuroWarranty](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) come with inbuilt CRMs and allow your customer support executives to manage the entire post-sales experience from a single screen.  Is the warranty management solution cloud-based? ------------------------------------------------ ![choose a warranty management solution that is cloud based](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/untitled-design-15-1641387855252-compressed.png) A cloud-based warranty management solution is a good choice if you want to move your business to the cloud while keeping all the important data in one place and not worrying about the version of your software. Cloud-based systems are a good choice for businesses that are going global and are not sure about the future. Making sure that your business is as prepared as possible when it comes to a warranty management solution is not a decision to be taken lightly. That is why here at NeuroWarranty, we work with you every step of the way to ensure that your business needs are being met.  _**[Check the list of the top 5 best warranty solutions.](https://www.neurowarranty.com/blog/5-best-warranty-management-software-in-2022-ckzqvwn3k169851llanw48z6yo)**_ If you have been considering getting a warranty management solution, we hope you found today’s blog post helpful. If you have any questions or would like to get a demo of NeuroWarranty's digital warranty solution, please book a consultation session according to your convenience [here](https://calendly.com/aabhishekbindal/neurotags-demo). Thank you for reading! --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to increase your revenue using warranty services? Author: Abhishek Agrawal Published: 2021-12-29 Meta Title: How to increase your revenue using warranty services? Tags: Digital Warranty Management, Warranty Management Services URL: https://www.neurowarranty.com/blog/null ![Increase your revenue using warranty management services](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/investor-with-laptop-monitoring-growth-dividends-trader-sitting-stack-money-investing-capital-analyzing-profit-graphs-vector-illustration-finance-stock-trading-investment74855-8432-1640770756496-compressed.jpg) Warranty is an important ingredient in building customer satisfaction and paving the road to retaining them. A well-executed Warranty process reinforces customers’ faith in your brand because they feel taken care of even after the purchase. It helps your brand retain customers and eventually increase sales.  Many companies think of warranty management as just another part of their customer service and a burden on their sales revenues. However, with the help of a sound warranty management solution, you can turn your warranty expenditure into a profit-making asset. This blog will look into how brands can leverage warranty management to increase sales and profits.  1\. Use warranty analytics to get market insights. -------------------------------------------------- ![ Use warranty analytics to increase revenues using warranty management service](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/people-analyzing-growth-charts23-2148866843-1640770924473-compressed.jpg) ​[Warranty solutions](https://www.neurowarranty.com/) equipped with intelligent dashboards offer relevant insights for better decision-making. There are many reasons why you would want to equip your business with a digital warranty solution. One of them is because they give you unique insights into the performance of your product in the field.  Analytics dashboards can give you an idea of how your product performs across various geographies and demographics and where you need to improve. This data can help your brand make better decisions in various areas of your business.  With the right warranty analytics in place, businesses can save time, money and resources, and make better decisions. When shopping for a warranty solution, it's important to find a solution that can offer you the [right warranty analytics](https://www.neurowarranty.com/warranty-management-solution).  The solution should be able to provide the right services that fit your needs and is optimized your business. 2\. Using customer data to resell and retain customers. ------------------------------------------------------- ![Use customer data to increase revenues by using warranty management services](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/audience-segmentation-abstract-concept-illustration335657-1854-1640771558073-compressed.jpg) [Customer data](https://www.neurowarranty.com/collect-offline-consumer-data) is the biggest advantage for businesses, whether it be for online or offline marketing campaigns. It facilitates the retention of existing customers when utilized for loyalty programs and acquires new customers for other products through effective marketing strategies like promotion and cross-selling.  Customer data is a gold mine for any business and is the biggest advantage that they could have. Businesses use it to help them retain their existing customers by utilizing a loyalty program and acquiring new customers for their other products through a cross-selling strategy. They can also use customer data to tailor every online marketing campaign to their existing customers to increase their return rates. Customer data can be used to promote businesses in a way that's more personal because it's like having a relationship with every customer. 3\. Bring your customers online and go D2C ------------------------------------------ ![Go D2C to increase revenues using warranty management services](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/no-time-concept-illustration114360-4290-1640771647365-compressed.jpg) D2C has immerged to become one of the most profitable business models post-covid, and brands are going all out to kickstart their D2C journey. As the online shift is evident and the future of retail sales is online, if your brand fails to bring your offline customers online, customers will move to your competitors who can facilitate this transition. _**[Know how you can bring your Amazon customers directly to your website](https://www.neurowarranty.com/blog/6-effective-ways-you-can-bring-your-amazon-customers-to-your-website-ckzfhj6rq12471jt7s9rboxh3)**_. Bringing your customers online also gives you access to valuable customer data. This data can then be used by your marketing teams to personalize and segment your remarketing campaigns to achieve maximum customer retention rates. A [warranty solution](https://www.neurowarranty.com/) like NeuroWarranty brings your offline customers online by aiding a smooth transition through a digital warranty registration process.  4\. Leverage feedback and reviews to attract new customers ---------------------------------------------------------- ![Leverage customer feedback to increase revenue using warranty management services](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/tiny-people-customers-rating-online-with-reputation-system-program-seller-reputation-system-top-rated-product-customer-feedback-rate-concept-illustration335657-2397-1640772000940-compressed.jpg) Collecting feedback and reviews from your end customers can prove to be a rather complicated task, notably for consumer product brands. Using Customer Relationship Management (CRM) software, your end customers can connect directly with your client servicing teams and give reviews, feedback. Managing feedback and reviews on a CRM, you can analyze the feedback to improve your product, service and leverage good reviews to build trust and image for your brand and increase sales.  While buying separate CRM tools can be expensive and difficult to manage, you can save tons of money spent on buying additional CRM tools. Digital warranty management solutions like [NeuroWarranty](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) come with inbuilt CRMs and allow your customer support executives to manage the entire post-sales experience from a single screen. 5\. Retain existing customers and increase clv ---------------------------------------------- ![Retain customers to increase revenues using warranty management services](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/generating-new-leads-advertising-strategy-aiming-target-audience-attracting-followers-follow-us-social-media-subscriber-counting-concept335657-1203-1640772235539-compressed.jpg) The majority of consumer brands struggle with retaining customers, as they fail to provide a good post-sales experience and not remarket effectively. Customers often have to go through the hassle of finding old purchase bills and going through endless calls with your client servicing teams to access some essential post-sales services like warranty claims and product replacement. This leads to an overall bad customer experience and leaves the customer dissatisfied with your brand.  Data from Oberlo shows that 80% of businesses consider email marketing as the most effective strategy for retaining customers. The lack of access to customer data like emails and phone numbers makes the majority of retail and consumer brands struggle with their remarketing efforts. Not being able to target the right segment of customers at the right time costs brands invaluable repeat business. ​[Get data of your Amazon and other marketplace customers now!](https://www.neurowarranty.com/)​ How can a warranty management solution help you retain customers and increase repeat sales?  -------------------------------------------------------------------------------------------- ### [1\. Providing an unparalleled post-sales experience.](https://www.neurowarranty.com/digital-warranty-management-software) NeuroWarranty's digital warranty solution allows your customers to claim a warranty with just a few clicks, avoiding the hassle of finding old purchase bills and going through endless calls with your customer service teams. This creates an unparalleled customer experience and results in customer satisfaction. ### [2\. Bringing you data like Email Ids, Phone Numbers of your end-customers.](https://www.neurowarranty.com/collect-offline-consumer-data) NeuroWarranty also empowers brands by bringing them data such as emails, phone numbers and names of their end customers allowing your marketing teams to personalize your remarketing efforts increasing repeat sales and maximum customer retention rates. This blog post has covered how you can expand your revenue streams by offering warranty services to your clients. We hope you have been inspired by this blog post and can use this information to expand your own revenue sources and help your business grow as a result. To know how a digital [warranty solution](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) like NeuroWarranty can help you convert your warranty expenses into a profit-making asset - [click here](https://calendly.com/aabhishekbindal/neurotags-demo?month=2021-12) --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Reduce the cost of your product warranty claims - Here is How Author: Abhishek Agrawal Published: 2021-12-23 Meta Title: Reduce the cost of your product warranty claims - Here is How Meta Description: Are you worried about the cost of a product Warranty claim? Here is how you can reduce the costs of your product warranty claims - 1. Use data and analytics 2. Identify fraud claims 3. Automate the process... Tags: Digital Warranty Management, Warranty Management Services URL: https://www.neurowarranty.com/blog/null ![This is how you can reduce costs of warranty claims for your products](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/untitled-design-11-1640253950715-compressed.png) At a time when customer retention drives sales and customer experience is the name of the game, brands look forward to providing an unparalleled warranty claims experience for their customers. However, [warranty management](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) is a complex field and can prove to become a burden on companies profit. Read this blog to know how you can reduce your warranty claims cost.  Warranty claims can cost brands between 1.5 - 4 percent of sales revenues, depending on the industry and product segment. And when handled improperly, warranties make companies lose business and revenue almost irretrievably.  Contents * [Use data and analytics to reduce warranty claims cost -](#use-data-and-analytics-to-reduce-warranty-claims-cost)  * [Improving your customer service -](#improving-your-customer-service)   * [Improving your product -](#improving-your-product) * [Automate your warranty process to reduce costs -](#automate-your-warranty-process-to-reduce-costs)  * [](#) * [Identify fraud, repetitive claims to reduce warranty claims costs -](#identify-fraud-repetitive-claims-to-reduce-warranty-claims-costs)  * [](#) * [Frauds can be classified into 2 categories:](#frauds-can-be-classified-into-2-categories) * [Duplicate products:](#duplicate-products) * [Customer Frauds:](#customer-frauds) * [The Solution?](#the-solution)  * [Serialize your Products -](#serialize-your-products)  * [Digitize the Warranty Process -](#digitize-the-warranty-process)  Use data and analytics to reduce warranty claims cost -  -------------------------------------------------------- ![This is how you can use data reduce costs of warranty claims for your products](https://lh6.googleusercontent.com/h3I56OS-13KeKiyX6-nAzP5n0GVIGVG5S9C1Ik0hXPBP2JRE6TUyXhKDvpfGj_9sRvVZubpoBlFvl2caCnwy-oVBnR4_bllAsvpaMPlZ_6IHHEUryZ09kU542IhCbQqHRBi-mNrx) Harnessing and utilizing warranty data is any manufacturer's best bet for reducing warranty costs. Warranty data can be utilized for two major objectives -  ### Improving your customer service -   Data can help you streamline your warranty claims service. Using reports from the analytics dashboards, brands can review the process at scale and figure out new easier processes. Analyzing the data will allow you to look into your post-sales customer service and find out which step the customer finds the most exhaustive and time-consuming.  ### Improving your product - Track warranty data to find out what aspect of the product is triggering the most warranty claims. Warranty data not only allows you to save R&D costs but also allows you to use user-generated data to create an improved customer experience. Warranty data provides direct information about how and when your products fail. With this information, you can identify parts and systems that need improvement. [Warranty data](https://www.neurowarranty.com/collect-offline-consumer-data) will even give you insight into what needs to be improved to reduce failure rates and improve customer satisfaction. Automate your warranty process to reduce costs -  ------------------------------------------------- ![This is how automating warranty management can reduce costs of warranty claims for your products](https://lh4.googleusercontent.com/M40aWI6m2wcDqeE-M8CeYmjPOln6NYmVaobSfKQURwKc7pN02npSfGMR1yT5-r6ownTgLcL5wo2yFNFXZEw6DKq5w0VGoj1gz9vW5wFAKYO-hUNGaWzBOS2Sr5CvEZ70eDIlTTdx) --- Traditional warranty management processes are manual and labour intensive, thus driving up costs. [Automating the warranty process](https://www.neurowarranty.com/warranty-management-solution) allows you to reduce your dependency on customer support executives and reduce customer support costs. Automating the process allows brands to manage a large number of warranty claims at once on a single screen, thus cutting down operational cost significantly.  **Know how Syska reduced its warranty costs by automating its claims process -** [Download case study.](https://www.neurowarranty.com/case-study) **Identify fraud, repetitive claims to reduce warranty claims costs -**  ------------------------------------------------------------------------ ![Identify fraud claims to reduce costs of warranty claims for your products](https://lh4.googleusercontent.com/xUTUPeoEpWSxI9zo84_9bdvYA-NWMHkDPemGhAKx6cNCNIck36Rm7bxVSaH3-G4JR_5SYuQgLP9-nYIO6uiVOZDiSa5-rGNV0maU21y1385boM59eE9tzlElO-lq9-OuSoviSxQR) --- ​[Warranty fraud](https://www.neurowarranty.com/blog/here-is-how-you-can-stop-warranty-frauds-faced-by-your-brand-cl202i0jv16301ll8aet2xuhl) can be difficult to detect, especially without skilled resources, processes and controls in place -- e.g. internal audit departments, anti-fraud policies, and formal fraud risk assessment. As brands look forward to providing the best customer experience, a lot of such repetitive and fraudulent claims are left on the suspicion stage.  Frauds can be classified into 2 categories: ------------------------------------------- ### Duplicate products: If customers love your products, there is a high possibility that counterfeit/ look alike products of yours are floated in the market with your brand name. Your brand name is used by the counterfeit & sell substandard products in your name. This not only increases your warranty claims, but customers also lose trust towards your brand. ### Customer Frauds: A large chunk of fraudulent claims come from fraudsters who mix up with real customers who end up losing their warranty cards and bills. Also, customers at times intentionally provide an out of the warranty product under claims. About 10-15 percent of warranty claims are classified as intentionally fraudulent (as against typos or accidental errors, which are easily detected during verification). Know more about how you can stop fraud warranty claims - [Stop warranty frauds](https://www.neurowarranty.com/blog/here-is-how-you-can-stop-warranty-frauds-faced-by-your-brand-cl202i0jv16301ll8aet2xuhl). By eliminating fraudulent claims early in processing, you save not only money but precious time and resources as well. The Solution?  -------------- Serialize your Products -  -------------------------- You should serialize your products so that every product can be uniquely identified and tracked at any point in the supply chain. Benefits: When any product comes for warranty claims, you can track details like when the product was manufactured, who was the supplier/ OEM. This will help in tracking which supplier is using the wrong product. Digitize the Warranty Process -  -------------------------------- ![Digitize warranty management to reduce costs of warranty claims for your products](https://lh6.googleusercontent.com/rqFovo_1EEQMuHAinQ3DVd4qZ-eFrue7VQvOnvwOJg0a732mxA8q58NGLwF-2X5Wl8CElRrHEPdLU3jgfMw8oAOJQ2N3IoEHcSsKj7vRNQdX9it345lMzfwdDQRBYWhPduQ_cre0) Digitizing the warranty claims process puts your warranty service into an auto-pilot mode resulting in reduced service costs and a hassle-free experience for your customers. Digitization allows you to convert your warranty expenses into a profit-making asset as it brings with it customer data. Heading forward, brands will need a warranty management solution that delivers more than just simplifying warranties. A [digital warranty solution](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) does that by bringing your customers online, providing data of end customers and allowing you to manage customer communications.  Investing in the right [warranty management software](https://www.neurowarranty.com/) can be daunting for companies with a limited budget and complex requirements.  NeuroWarranty is a one stop solution that automates your warranty process to reduce costs. The QR-based [Warranty Management Software](https://www.neurowarranty.com/features) not just helps optimize and automate the warranty process but prepares you for the future of sales by allowing you to bring your offline customers online and access customer data to effectively remarket and resell. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to create a simplified product warranty registration process using QR codes Author: Abhishek Agrawal Published: 2021-12-13 Meta Title: How to create a simplified product warranty registration process using QR codes Meta Description: QR codes play a vital part in streamlining the product warranty registration process, registration of new items collected by consumers can help manufacturers in delivering critical data or information... Tags: Warranty Management Services, QR codes URL: https://www.neurowarranty.com/blog/null ![How to simplify product warranty registrations for your customers ](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/untitled-design-8-1639397305979-compressed.png) When consumers buy a particular product like a refrigerator, air conditioner, or laptop, every device usually comes with a warranty management card. The form used to be completed by customers and mailed back to the firm from which they purchased the item, but now you must complete it and leave it at the store when you purchase anything, such as when you purchase a mobile phone, in order to get your item. Most influential organizations already have [warranty management software](https://www.neurowarranty.com/) for a seamless and speedier client experience. But currently, warranty registrations are made easy where it may be done online. So, how can QR codes play a vital part in streamlining the product warranty registration process? ### What is product warranty registration? ![Simplify product warranty registrations for your end users](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/warrantymanagementheader-1639374815957-compressed.png) When any equipment is sold to a customer, a Product Warranty Registration (WR) is needed. While completing a warranty registration, all data is obtained and kept, including buyer/customer information, applied policies, and sales records. In the next step, all of the inventory is transferred from Stock to Retail. ### Why is product warranty registration essential? Registration of new items collected by consumers can help manufacturers in delivering critical data or information about product updates, suggestions, activation of warranties, tracking usage and maintenance difficulties, and assistance alerts considering its safety warnings or product recollection. Customers need to register their assets to ensure and protect their rights if anything goes terrible with their purchases. If you do not register your product, you may discover that you are not entitled to a product's replacement or repair if anything goes wrong in the warranty term. Manual warranty registration complications: ------------------------------------------- Even when consumers tap and visit the given link for online warranty registration, they need to fill out many areas, i.e., the serial number, their address, and their name. Manual warranty registration takes up a lot of time and may burden the client, creating havoc. Due to the serial number being contained in the URL, purchasers will not enter it manually. This also eliminates the chance of entering the serial number incorrectly into the connection. ### Using QR codes to speed up warranty registration: ![Simplify warranty registrations for your end users](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/whiteicon3-72x-1639374949317-compressed.png) The product's serial number is an essential element of the warranty registration process. As a serial number is different for every other product, the firm or the manufacturer knows who purchased the product and when it was purchased, verifying it according to that knowledge. You may make the warranty registration procedure easier to complete online by using QR codes. Rather than redirecting clients to your product registration page by yourself, you can build QR codes that direct clients to your product registration page, where they can register for your product in seconds or minutes. There are various most exemplary [warranty Management software](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) programs available that can be used to manage warranty registration responsibilities. With the help of [NeuroWarranty](https://www.neurowarranty.com/), the procedure of registering a warranty has become much more simple. Scanning the QR code on the product while providing the necessary information and the invoice will result in the automated delivery of an email or to seeing daily. Additionally, it is critical to maintain a good contrast between the colors of your QR code. When creating your QR code, follow these best practices: -------------------------------------------------------- ![How to use qr codes to simplify warranty registrations for your end users](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/shutterstock105635744-1639375482258-compressed.jpg) ### Do not reverse the color of your QR code: QR code readers are usually programmed to scan QR codes with a light background and a darker foreground QR color, just like the black and white QR codes that we are accustomed to seeing daily. Additionally, it is critical to maintain a good contrast between the colors of your QR code. ### Using a dynamic QR code can assist you: Whenever you are producing a large number of QR codes for your URL together with a serial number of your goods, be sure you create them in a dynamic QR code format. [Check out how a digital warranty solution like NeuroWarranty can help you manage your warranty QR codes at scale.](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) Dynamic QR codes provides you the ability to customize your QR code. This means that if you uncover an issue in your data, you can immediately rectify it without reprinting your QR codes from the start. ​Make an SVG version of your QR code. When using the SVG format, you may resize your QR code in any manner you want without affecting its quality. ### Run a scan test to see how well your system is working: Although it is usually good to test your QR codes before printing them, it is essential to check thoroughly if you have entered the correct data and if the codes can quickly scan well with other devices. ### The final words: Customers will have a smoother and easier experience registering their product purchase if you use QR codes to facilitate warranty registrations. By utilizing the [NeuroWarranty software](https://www.neurowarranty.com/), it is possible to assure that the headache linked with manual warranty administration will be reduced to a minimum. Regardless of where the customers are: at home while lounging on the sofa, at their place of employment if they have spare time, or somewhere else, the warranty management becomes an easy task. If you have any more queries about utilizing QR codes for warranty registration, please do not hesitate to contact us for extra information. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Difference between Warranty & Guarantee | Everything you need to know Author: Abhishek Agrawal Published: 2021-11-29 Meta Title: Difference between Warranty & Guarantee | Everything you need to know Meta Description: A warranty is an agreement to offer free repair services for any problems that may develop with a product, while a guarantee is... Tags: Warranty Management, Guarantee, Technology URL: https://www.neurowarranty.com/blog/null ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/untitled-design-1-1638508148747-compressed.png) In this sense, the phrase warranty is extremely widely employed. It indicates a formal guarantee given to the customer about the status of the goods is truthful and says that the manufacturer will be liable for the repair or replacement if proven faulty. #### Table of Contents • [What is a warranty?](#what-is-a-warranty) • [What is a Guarantee?](#what-is-a-guarantee)   ⁃ [Critical distinctions between Warranty and Guarantee:](#critical-distinctions-between-warranty-and-guarantee) ⁃ [Essential facts to know regarding warranty management and Guarantee:](#essential-facts-to-know-regarding-warranty-management-and-guarantee) ⁃ [Final thoughts:](#final-thoughts)  What is a warranty? ------------------- ![What is warranty? difference between warranty and guarantee](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/set-warranty-golden-silver-labels-badges-isolated179267-98-1638509026255-compressed.jpg) To get to know about the differences between Warranty and Guarantee, let's talk about Warranty first. According to the definition, a warranty is an agreement to offer free repair services for any problems that may develop with a product during the course of regular usage of the device within the warranty period. If the manufacturer does not guarantee replacement, then he promises to repair the product. When a corporation is accountable for the product's functionality, there should be a minimum time range throughout which the product must function. This implies that the customer is covered against abrupt breakage or sudden faults with the goods. It makes no sense to pay for repairs if you have just purchased a high-priced refrigerator that stops operating a month later. Consequently, companies provide guarantees with their products as a means of demonstrating their commitment to the long-term viability of their products. And today, generally, warranty management is managed by warranty management software, which has made lives simpler for various firms. NeuroWarranty gives a corporation an [alternative for manual warranty registration](https://www.neurowarranty.com/) by bringing digital warranty management. What is a Guarantee?   ---------------------- ![What is a guarantee, difference between warranty and guarantee](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/best-quality-guarantee-rubber-label-seal-stamp-set1017-25327-1638509200342-compressed.jpg) Guarantee is a step ahead of Warranty when the firm is so sure of their goods that they repair or replace the product. Shortly put, if a product faults with it, the manufacturer will first attempt to fix it, and if that is unsuccessful, it will provide a free replacement product. Customer rights are enhanced by a guarantee, which indicates that the maker has made a promise about the product's content, quality, or performance. If the duty is not met, the manufacturer will replace or repair the product, or the money paid as consideration will be repaid, despite being only good for a specific period. There are three parties involved in a guaranteed contract: surety, the primary debtor, creditor, where the manufacturer serves as a survey if the product's performance is below average. ### Critical distinctions between Warranty and Guarantee: Warranty -------- Guarantee --------- Written agreements between two parties are known as warranties. A guarantee is a verbally expressed promise. The product can be repaired; no commitment of replacement of the product is provided to the consumer. The product has an option of repair, but if the product can not have a repair, then a replacement would be given. Warranty is a formal guarantee that the mentioned facts about the products are authentic and accurate, but if they malfunction, they can be fixed as well as repaired. A refund or replacement will be issued if a product fails to meet acceptable quality standards. When a manufacturer provides a guarantee, it means that the manufacturer is making a promise to the client about the quality of the goods. A product can not be refunded in a warranty. A product can be refunded, or sometimes a replacement is made. Warranty is usually given for products which are known for frequent breakdowns or any mechanical fault. Example: Steaming Iron, washing machine. A guarantee is given for the products which are reliable and durable and are debatable to have any mechanical breakdown or fault. Example: Heavy engineering products. Warranty is legal binding between manufacturer and consumer Guarantee is a verbally expressed promise, hence no legal binding. To keep the product's interest alive, the buyer must pay for the product's Warranty. For Guarantee, no cost is needed, and it's totally free. The Warranty's duration is longer. There is no assurance that a product will last the same amount of time as another. After the Warranty ends, an additional warranty can be given. After the Guarantee ends, additional guarantees are rare, and instead of a guarantee, an additional warranty can be given. Warranty is usually given for certain parts, but there may be some parts that may need payments for an additional warranty. The Guarantee covers only some parts, and some parts might be covered by a warranty. Warranty can be automated by warranty management software. Customers are guaranteed satisfaction with a warranty from a manufacturer. ### Essential facts to know regarding warranty management and Guarantee: As you have read above, differences between Warranty and Guarantee stand as variances in legal proposals. A customer can easily claim a repair of any product for free, but he cannot claim the replacement of the product as the company is not legally bound for a replacement. While most firms know that it is cheaper to replace a product now than to deal with legal difficulties later, there is another essential point to be addressed. At the same time, one unhappy customer might result in a loss of 10 optimistic consumers owing to the unfavourable word of mouth. If the customer is upset with the product, then a warranty may be turned into a guarantee, and a free replacement might be supplied to appease the customer. If the customer is not using the product in the correct manner while not following the rules and regulations provided by the corporation, the Warranty and Guarantee can be called void. It is also conceivable that a complete product can never be covered under Warranty and the Warranty typically varies for various product sections. ### Final thoughts:  Studying the documents accompanying the Warranty or Guarantee is vital to understand what is covered under Warranty and Guarantee. After the explanation about the differences between Warranty and guarantee above. To some extent, Guarantee and Warranty mirror each other since they both talk about the performance of the products, but they are not similar and have vast distinctions. ### ​ --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Benefits of a warranty management solution | The Complete Guide Author: Abhishek Agrawal Published: 2021-11-24 Meta Title: Benefits of a warranty management solution | The Complete Guide Meta Description: Here are some of the most significant ways in which a warranty system solution can benefit your brand improve customer satisfaction - Speedy processes, Reduce the danger of fraud... Tags: Digital Warranty Management, NeuroWarranty, Warranty Management Services URL: https://www.neurowarranty.com/blog/null ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/car-dealership-isometric-composition-with-warranty-service-building-character-repairman-with-instruments-text1284-32128-1638176898704-compressed.jpg) When companies first started offering guarantees on their products, it was regarded to be a terrific way to boost revenues and gain clients’ loyalty.  However, as the number of claims has progressively increased over time, managing the warranties in order to improve customer satisfaction has proven to be problematic. Contents * [Why Is Good Warranty Management Essential?](#why-is-good-warranty-management-essential) * [](#) * [What are the benefits of warranty management in terms of sales?](#what-are-the-benefits-of-warranty-management-in-terms-of-sales) * [](#) * [How does warranty management improve customer satisfaction?](#how-does-warranty-management-improve-customer-satisfaction) * [](#) For businesses, warranty programs save both time and money, as they reduce the need to respond to every complaint individually and increase efficiency across the board. In this way, not only can businesses improve their own reputations, but also contribute to the development of the market as a whole. **According to the results of a recent benchmark survey conducted by Warranty Week and published in Strategies for Growth, 58 percent of warranty professionals cited enhancing post-sales customer happiness as the major driver for greater warranty performance.** This article is a complete guide on how warranty management systems work and why it’s essential to have one in place. ​[A warranty control system](https://www.neurowarranty.com/) can provide many benefits to companies and their customers, not the least of which is the improved customer service that comes from faster and more accurate processing of warranty claims and support issues. **Why Is Good Warranty Management Essential?** ---------------------------------------------- ![What are the uses of a warranty management solution](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/data-analyst-oversees-governs-income-expenses-with-magnifier-financial-management-system-finance-software-it-management-tool-concept335657-1891-1637688792358-compressed.jpg) --- A [good Warranty System](https://www.neurowarranty.com/) is an important tool for companies that sell durable goods. It’s also a great way to demonstrate customer loyalty and commitment since it can increase customer satisfaction.  Providing customers with an effective warranty strategy is an important part of running a successful business. ​[Professional software for warranty programs](https://www.neurowarranty.com/blog/warranty-management-app-reduce-costs-and-automate-your-product-warranties-cl1g7op6l65941jlfkyb2vlqj) can help keep your company compliant with federal regulations, reduce costs, and increase sales. Customers expect vendors to stand behind their products, and a warranty is an obvious selling point.  But many small businesses neglect to offer warranties, either because they’re afraid of losing money if products break down, or because they have no idea how to manage a warranty program.  No matter why your business doesn’t offer a warranty, [good warranty system software](https://www.neurowarranty.com/) can fix that problem fast. An effective warranty system also serves as a customer retention tool by extending product warranties and offering timely service in case of problems.  Helping customers save money on replacing broken or defective goods ensures they’ll come back for future purchases.  According to the state of the industry, 70% of customers say they've already decided to support a firm that provides excellent post-sale customer service. **What are the benefits of warranty management in terms of sales?** ------------------------------------------------------------------- ![How does a warranty management solution benefit your sales](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/sales-managers-with-laptops-growth-chart-sales-growth-manager-accounting-sales-promotion-operations-concept-white-background335657-1704-1637688844562-compressed.jpg) --- Companies can use warranty system software to manage claims more efficiently in the following ways -  **Customization:** It offers manufacturers specific warranty software packages and can quickly generate solutions for other manufacturers. Custom warranty extractions can also be created by administrators using a set of basic parameters. **Increase Brand Awareness:** Our digital warranty solutions can increase brand awareness by providing up-to-date information about your products to vendors, channels, and consumers.  **Get Market Insights:** By providing insights into your warranty process, your business can be better positioned to service its customer base, leading to increased sales.  **Improve Your Product:** Through proper warranty reporting, you’ll also gain valuable intelligence about what works (and what doesn’t) in terms of product warranties.  **Market Effectively:** These insights can be used for future product development and marketing campaigns. **Improve Customer Experience:** Your warranty system process can be both your greatest strength and your greatest weakness when it comes to providing the best possible customer experience.  **Increase Customer Loyalty:** On one hand, if you manage warranty issues quickly and accurately, you can build customer loyalty and help ensure that they’ll be back again and again for their warranty needs. S **Satisfy Customers:**  On the other hand, if you fumble or ignore warranty issues and questions, you risk alienating customers who will take their business elsewhere in the future – and likely not come back after they’ve had a chance to test out your competitors’ offerings as well. A [well-optimized warranty management](https://blog.neurowarranty.com/how-to-optimize-your-warranty-management-system-or-a-complete-guide-cku3mbacg61551pnc8r3ahp4h/) system allows you to improve your post-sales service, which leads to happier customers and bigger profits. **How does warranty management improve customer satisfaction?** --------------------------------------------------------------- ![How does a warranty management solution benefit your customer experience](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/organic-flat-feedback-concept52683-62653-1637688900964-compressed.jpg) --- Here are some of the most significant ways in which a well-managed warranty system solution can improve customer satisfaction: **Speedy processes:** A warranty management system can make it easier to keep track of each claim's status and process each stage more quickly.  Allowing the system to automate monotonous chores will free up time for your staff to focus on more important tasks and improve their talents. **Reduce the danger of fraud:** Customers who are concerned about their data can rest easy knowing that a warranty software system reduces the chance of fraud.  Because all of the processes and rules are in place, as well as due to the most up-to-date technology, any problems or errors, such as fraudulent activity, are much easier to discover and stop. To know how you can stop warranty frauds more effectively, [click here](https://www.neurowarranty.com/blog/here-is-how-you-can-stop-warranty-frauds-faced-by-your-brand-cl202i0jv16301ll8aet2xuhl). **Expense:** By automating claims and settlement processes, a management system can help you save money on administrative expenditures. Know more about how you can reduce your warranty claims cost - [How to reduce warranty claims cost](https://www.neurowarranty.com/blog/reduce-the-cost-of-your-product-warranty-claims-here-is-how-ckxiopr0204981ks7c5ibicfx). **Improved customer service:** The manufacturer's database stores customer and product information directly. They have everything they need to manage claims, repairs, and replacements with ease.   With real-time data at your fingertips, you can simply track the status of each claim, keeping consumers informed and significantly improving satisfaction. **Clearer insights:** With the help of warranty software, clearer insights and analysis data are available. This makes it much easier to keep track of any quality issues and gives you a clear picture of what customers want. ​[Warranty management software](https://www.neurowarranty.com/) is an excellent way to strengthen customer connections, minimize costs, and preserve the value of your product. **Closing Thought:  According to Kolsky, One of the biggest causes for switching, according to 67 percent of consumers, is a terrible customer experience.** Enhancing the customer experience during the warranty term and beyond can help you increase customer satisfaction and loyalty. At NeuroWarranty, we provide top warranty management solutions that enhance customers’ post-sales experience by providing them with comprehensive and structured information on warranties offered by the company. **[Warranty management solutions](https://www.neurowarranty.com/)** is a niche category dominated by enterprise-level players, which MSME-level businesses cannot afford. Affordable solution providers, on the other hand, give no other benefit than warranty management. [NeuroWarranty](https://www.neurowarranty.com/) offers several solutions at no additional cost, along with a super-efficient tool to manage your warrant system. Built-in CRM, customer data, cross-selling opportunities, independent identity, direct communication with the customers, and the pathway to grow and increase turnover are just some of the tangible benefits. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## Announcement - Grow your Brand with delightful after-sales Customer Experience Author: Abhishek Agrawal Published: 2021-10-29 Tags: Digital Warranty Management, NeuroWarranty, Warranty Management, Consumer Data Collection, Warranty Management Services URL: https://www.neurowarranty.com/blog/null ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/image-1635517362786-compressed.png) Firstly, I would like to thank you for taking out time to read this.     We are excited to share the story and motivation behind starting **[NeuroWarranty](http://www.neurowarranty.com/)**.   **What is the problem❓** ------------------------ > According to a Helpscout study, **_[80% of companies](https://aircall.io/blog/customer-happiness/how-to-measure-customer-satisfaction/) say they deliver “superior”_** customer service. However, only **8% of customers agree** with that assessment. There is a huge disconnect between the brand and customer communication once the product is sold. Some of the issues are as below: ### 📧📞 **Broken Consumer Experience:** Buying a product online is super easy, but getting warranty claims is a **PAINFUL and CUMBERSOME process**. It takes countless calls, emails for customer care to get the product repaired/ replaced. Customers can't keep a track of their product warranties and claims tracking. This leads to customer dissatisfaction and **lost brand trust.** ******📝 **Managing Product Warranties :******** Brands usually rely on **excel sheets** or use **generic CRMs** to manage their warranty claims. This makes managing the warranties cumbersome and resource-intensive. _and very importantly_  🧑 **No Consumer Data :** Brands sell your products on marketplaces like Amazon, offline retail stores. And you don't get to access any customer data. Marketplaces like [Amazon uses sales data and bring competing products](https://www.reuters.com/investigates/special-report/amazon-india-rigging/) under their own brand name. All of these results in **unhappy customers** 😞 **lost repeat sales** 📉 According to [reports](https://www.investopedia.com/terms/r/repeat-sales.asp),   > _By increasing customer retention by **just 5%,** a company’s profitability will increase by an **average of 75%**_   🏰 **What are we building?** -------------------------------- > NeuroWarranty help consumer brands **increase revenue** by providing **delightful post sales experience**.​ We understand the importance of a **frictionless post-sales customer experience,** and NeuroWarranty is here to provide:  * One-touch Warranty Registration for Customers. * Modern and Powerful to use Warranty Management System. * Product Serialization Module. * Consumer Data Collection (using warranty QR codes) Check [here](http://www.neurowarranty.com) for more details. 🔄 How does it work? -------------------- NeuroWarranty provides an **out-of-the-box solution** for brand users to manage their brand warranties at a single place, and brands can manage and provide **delightful post-sales service**.  Here is the process:    **For Users:** ![](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/capture-1635515546582-compressed.PNG) **Warranty Registration:** 1. User Buys a product (from any channel). 2. Scans the QR code on the product & Upload bill copy. 3. Warranty registered & receives digital warranty card (over the phone, email/ Whatsapp). ​ **Warranty Claims:** In case of fault user can **scan the QR code** again or **use a digital warranty card** or go to the **brand website** to seamlessly request and fulfill warranty claims. **For Brands:** * Collect and Manage all its Consumer Data  * Manage Product Warranties * Settle Claims with ease * Digitize Product Packaging * Auto Communication with clients and much more... (feature list [here](https://www.neurowarranty.com/features)) 🏭 Who is the solution for? --------------------------- Our solution will add exponential business value to small & medium businesses by providing product warranties. Specific industries include brands in  **Consumer Electronics, Furniture, and Mattresses, Appliances and Hardware, Fitness and sporting equipment, Watch brands, Scooters, and e-bikes** industries. So, if you are a consumer brand providing warranties, and like to take charge of your **Consumer data** and provide a **delightful after-sales consumer** experience, do [check us out](http://www.neurowarranty.com). We are sure you will be amazed to see the results. 🙌 Irrespective, here is a guide to link to help you set up [your Post Sales Warranty effectively](https://www.neurowarranty.com/). --- This blog is powered by Superblog. Visit https://superblog.ai to know more. --- ## How to Optimize Your Warranty Management System | A Complete Guide Author: Abhishek Agrawal Published: 2021-09-28 Meta Title: How to Optimize Your Warranty Management System | The Complete Guide Meta Description: Follow these steps to Improve and Optimize Warranty Management Systems to get never seen before results - assessment, conceptualize advancement... Tags: Digital Warranty Management URL: https://www.neurowarranty.com/blog/null Warranty management software promises a guarantee on the quality and service of a particular product on behalf of the manufacturer or seller. There is a re-assurance in warranty management systems as they make customers feel safe against a risk that may arise in future. We say re-assurance because assurance was evident when they chose your product over others to begin with. But the majority of the existing warranty systems based on paper warranties can be very demanding and difficult to manage, both for you, and your customers this article aims to provide you with all the tips you need to know to optimize and improve your warranty management system.  Warranty management is a vital component of a caring and responsible organisation. It is important to view, access, track and solve a customer's grievance with your product. Not doing so can adversely affect your business by increasing customer dissatisfaction and loss of revenue.  However, managing warranty information manually can be extremely difficult and demanding. There is plenty of data and multiple departments involved in the process, such as engineering, field technicians, customer care, and sales. To maximize the efficiency of a warranty management solution, it must be automated, streamlined, easy to use, and integrate all aspects involved in the process.  Warranty management software can help businesses create, administer, process, and track warranty coverage throughout the product life cycle. We have enlisted some tips to optimize the right warranty management software for your organization. **Tips to optimize your warranty management software** ------------------------------------------------------ Whether you have just decided to start using warranty management software or have been deploying one for some time, you can take it to the next level with these vital steps.  ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ ![Assessment is the first step to Improve and Optimize Warranty Management System](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-1632829834690-compressed.jpg) ### **1\. Assessment**  It is essential to review the current state before advancing towards a new system and achieve its maximum value. To do this, you can ask these questions- * Is your current warranty system easy to understand and manage? * Can you assess the effectiveness of your current system to know its strengths and weaknesses? * Are you still using paper warranty cards? Do you have initial customer data in place? Are your records automated and centralized? Do you have an older digital tool, and is it helping you? If not, why? Listing down the pain areas and the cost of the current system will help you make a better decision for revamping it.   ![Conceptualizing Advancement is the second step in How to Improve and Optimize Warranty Management System](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-1632829899775-compressed.jpg) ### **2\. Conceptualize advancement**  Once you have meticulously reviewed your current situation, map out the areas where you can make improvements. For instance, visualize an [automated process](https://www.neurowarranty.com/digital-warranty-management-software) that can get primary customer data like the date of purchase of a product, name of the customer, contact and product details to register each purchase in your system. If you have different manual methods to collect information, think of how you can consolidate data into one automated system accessible across the organization.  ![Team Discussion is the third step in how to Improve and Optimize your Warranty Management System](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-1632829985167-compressed.jpg) **3\. Discuss the merits of using a warranty management solution with your team** Once you have enlisted the problems associated with your current warranty management solution, it is important to communicate how it hampers overall performance and keeps the team members from achieving more in other areas of their work as well. Encourage the employees to give inputs on how to improve the system and help them welcome a new approach to work on it. ![Envisioning a process is the fourth step in How to Improve and Optimize Warranty Management System](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-1632830046173-compressed.jpg) ### **4\. Envision a process-based system** Think of an information and design-based solution that follows specific rules to get some details in the first transaction with the customer. In the long term, you will realize that the right beginning is crucial in efficiently solving a problem. For example, products and product categories need to be identified and then associated with fixed or variable warranty terms and conditions. Just like each customer has a unique identity, each product needs to have one that can be captured by a device at the click of a button to establish a unique transaction.  ![Automated registration is the fifth step in How to Improve and Optimize Warranty Management System](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-1632830107369-compressed.jpg) ### **5\. Automated registration in the first interaction**  To solve a problem, the concerned parties must mutually accept and agree upon it. In the case of a warranty, it has to be created to be effective. There must be an automated registration with the necessary details of the product, warranty terms, and the customer recorded at the time of purchase to avoid discrepancies or conflicts in future. The registration can happen before, during or after the product installation, demonstration or training, initiating a record, and [providing access to customer data.](https://www.neurowarranty.com/collect-offline-consumer-data) ​ ![A Mobile Process is the sixth step in how to improve and optimize warranty management system](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-1632830166093-compressed.jpg) ### **6\. A unified and mobile process -**  The warranty agreements, the current status of a claim, and information regarding service requests, etc., should be recorded and updated in such a way that they are accessible in real-time, even by field technicians outside the office. To achieve the same, [warranty management software](https://www.neurowarranty.com/digital-warranty-management-software) and the latest data should be accessible across devices. Doing this ensures that field engineers have all the information they need while moving between separate service requests, no ambiguity between the company representative and the customer and that customers are satisfied and trust the company.  ![Training Employees is the seventh step in how to improve and optimize warranty management system](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-1632830227864-compressed.jpg) ### **7\. Identify, certify and improve employee skills**  A warranty management software that includes field engineers' skill set and certifications creates credibility among the customers. Technically aware B2B or B2C customers may sometimes demand paid service to be executed by a certified technician only. Additionally, the certification will motivate you to regularly train your employees, increasing employee retention and customer satisfaction.  ![Communicate warranty expirations is the eight step in how to improve and optimize warranty management solution](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-1632830302830-compressed.jpg) ### **8\. Communicate warranty expirations and renewals**  The duration between registration and warranty claim must be utilized to notify the customer regarding the expiry and renewal of a warranty. The customer should not be surprised and dissatisfied because of his inaction if he was reminded of the expiry and asked to renew. The warranty system across channels, including field technicians, must have the pricing policy to renew expired warranties. The field engineers must know whether the service request is billable or covered under warranty. ![reduce backlog is the ninth step in how to improve and optimize warranty management solution](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-1632830352860-compressed.jpg) ### **9\. Utilize the streamlined process to reduce backlog -**  Automating and centralising warranty claims reduces the number of claim issues and follow-ups resulting from delays or denials due to the absence of a proper system. Having trained and certified employees ensures that the correct data can be captured and used to execute pending warranty registrations.  ![Add new services is the tenth step in how to improve and optimize warranty management solution](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-1632830405141-compressed.jpg) ### **10\. Add value with new services**  Your new warranty management tool may enable services that your previous warranty system could not. For instance, you may have a pending warranty claim where a customer must physically take a part of the product to an authorised dealer for repair or replacement. Your new [warranty system](https://www.neurowarranty.com/digital-warranty-management-software) could perhaps add a minimal travel charge for on-site service so the customer can get the warranty benefit at home. However, the warranty software will need to implement different line item rules for the manufacturer's warranty and supplemental warranty agreement. Nevertheless, this small addition can up your service game, especially when home service is now more important than ever.  ![Identify new solutions is the Eleventh step in how to improve and optimize warranty management solution](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-1632830471232-compressed.jpg) ### **11\. Identify the right warranty management software**  Once you have clarity on the features and help you are looking for, select the right warranty management software that solves your problem. If you think what you're looking for is complex, a customized solution may give higher return on investment. However, comprehensive warranty management solutions can save time and money for small and medium enterprises. You could look for [artificial intelligence-based warranty management software](https://www.neurowarranty.com/) to know process issues and gain new insights. ![Identify a self sufficient process is the twelfth step in how to improve and optimize warranty management system](https://superblog.supercdn.cloud/site_cuid_cku2ljoh835571pncsddmzdfh/images/1-1632830581790-compressed.jpg) ### **12\. Encourage a self-sufficient process**  You can provide the mechanism to register for the warranty management software to the customers with smart options like QR codes on the product. The customer can scan the QR code immediately after purchase and get the product registered via email or SMS. Thus, the company [receives customer data](https://www.neurowarranty.com/collect-offline-consumer-data) along with initiating self-registration effortlessly. Choosing the right warranty management software can be daunting for companies with a limited budget and complex requirements. NeuroWarranty is an exhaustive warranty solution that can seamlessly integrate with your CRM or be customized to suit your needs. The QR-based **[Warranty Management Software](https://www.neurowarranty.com/)** not just helps optimize and automate the warranty process but works like magic in building your consumer engagement efforts. --- This blog is powered by Superblog. Visit https://superblog.ai to know more. ---