# Announcement - Grow your Brand with delightful after-sales Customer Experience
Author: Abhishek Agrawal
Author URL: https://www.neurowarranty.com/blog/author/abhishek-agrawal
Published: 2021-10-29
Tags: Digital Warranty Management, NeuroWarranty, Warranty Management Services, Consumer Data Collection, Warranty Management
Tag URLs: Digital Warranty Management (https://www.neurowarranty.com/blog/tag/digital-warranty-management), NeuroWarranty (https://www.neurowarranty.com/blog/tag/neurowarranty), Warranty Management Services (https://www.neurowarranty.com/blog/tag/warranty-management-services), Consumer Data Collection (https://www.neurowarranty.com/blog/tag/consumer-data-collection), Warranty Management (https://www.neurowarranty.com/blog/tag/warranty-management)
URL: https://www.neurowarranty.com/blog/announcement-grow-your-brand-with-delightful-after-sales-customer-experience-ckvc0dbxy63101oo3hqonzk8q

![](https://prod.superblogcdn.com/site_cuid_cku2ljoh835571pncsddmzdfh/images/image-1635517362786-compressed.png)

Firstly, I would like to thank you for taking out time to read this.

We are excited to share the story and motivation behind starting **[NeuroWarranty](http://www.neurowarranty.com/)**.

## **What is the problem❓**

> According to a Helpscout study, **_[80% of companies](https://aircall.io/blog/customer-happiness/how-to-measure-customer-satisfaction/) say they deliver “superior”_** customer service. However, only **8% of customers agree** with that assessment.

There is a huge disconnect between the brand and customer communication once the product is sold. Some of the issues are as below:

### 📧📞 **Broken Consumer Experience:**

Buying a product online is super easy, but getting warranty claims is a **PAINFUL and CUMBERSOME process**. It takes countless calls, emails for customer care to get the product repaired/ replaced. Customers can't keep a track of their product warranties and claims tracking. This leads to customer dissatisfaction and **lost brand trust.**

**📝 Managing Product Warranties :**

Brands usually rely on **excel sheets** or use **generic CRMs** to manage their warranty claims. This makes managing the warranties cumbersome and resource-intensive.

_and very importantly_

🧑 **No Consumer Data :**

Brands sell your products on marketplaces like Amazon, offline retail stores. And you don't get to access any customer data. Marketplaces like [Amazon uses sales data and bring competing products](https://www.reuters.com/investigates/special-report/amazon-india-rigging/) under their own brand name.

All of these results in **unhappy customers** 😞 **lost repeat sales** 📉

According to [reports](https://www.investopedia.com/terms/r/repeat-sales.asp),

> _By increasing customer retention by **just 5%,** a company’s profitability will increase by an **average of 75%**_

## 🏰 **What are we building?**

> NeuroWarranty help consumer brands **increase revenue** by providing **delightful post sales experience**.​

We understand the importance of a **frictionless post-sales customer experience,** and NeuroWarranty is here to provide:

- One-touch Warranty Registration for Customers.
- Modern and Powerful to use Warranty Management System.
- Product Serialization Module.

- Consumer Data Collection (using warranty QR codes)

Check [here](http://www.neurowarranty.com) for more details.

## 🔄 How does it work?

NeuroWarranty provides an **out-of-the-box solution** for brand users to manage their brand warranties at a single place, and brands can manage and provide **delightful post-sales service**.

Here is the process:

**For Users:**

![](https://prod.superblogcdn.com/site_cuid_cku2ljoh835571pncsddmzdfh/images/capture-1635515546582-compressed.PNG)

**Warranty Registration:**

1. User Buys a product (from any channel).
2. Scans the QR code on the product & Upload bill copy.
3. Warranty registered & receives digital warranty card (over the phone, email/ Whatsapp).

​

**Warranty Claims:** In case of fault user can **scan the QR code** again or **use a digital warranty card** or go to the **brand website** to seamlessly request and fulfill warranty claims.

**For Brands:**

- Collect and Manage all its Consumer Data

- Manage Product Warranties
- Settle Claims with ease

- Digitize Product Packaging
- Auto Communication with clients

and much more... (feature list [here](https://www.neurowarranty.com/features))

## 🏭 Who is the solution for?

Our solution will add exponential business value to small & medium businesses by providing product warranties. Specific industries include brands in  **Consumer Electronics, Furniture, and Mattresses, Appliances and Hardware, Fitness and sporting equipment, Watch brands, Scooters, and e-bikes** industries.

So, if you are a consumer brand providing warranties, and like to take charge of your **Consumer data** and provide a **delightful after-sales consumer** experience, do [check us out](http://www.neurowarranty.com). We are sure you will be amazed to see the results. 🙌

Irrespective, here is a guide to link to help you set up [your Post Sales Warranty effectively](https://www.neurowarranty.com/).


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